Author Topic: [Mail shield] Insert note - breaks html email in Outlook 2007  (Read 10758 times)

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lister

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[Mail shield] Insert note - breaks html email in Outlook 2007
« on: January 24, 2010, 06:16:31 PM »
As reported in another thread...

The option to insert note into clean message breaks HTML formatting and sends as plain text.

Which is a bit annoying as I'd sent out an HTML mail about my exhibition!  :o

And got mail back telling me they thought I had a virus!
« Last Edit: January 24, 2010, 08:28:25 PM by lister »

Hermite15

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Re: [Mail shield] Insert note - breaks html email
« Reply #1 on: January 24, 2010, 06:23:46 PM »
never happened here, HTLM is preserved with an avast note at the bottom.

Offline DavidR

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Re: [Mail shield] Insert note - breaks html email
« Reply #2 on: January 24, 2010, 06:27:20 PM »
An important piece of information is missing, like your email client ?

I'm still using OE and if I insert a clean note it doesn't mess with HTML emails (that is what I use all the time).
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lister

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Re: [Mail shield] Insert note - breaks html email
« Reply #3 on: January 24, 2010, 06:40:02 PM »
Outlook 2007 (XP sp3).

Here's an example, sending google homepage from IE's 'send page' via Outlook, then forwarding it to another email account of mine from Outlook (without note and with)
« Last Edit: January 24, 2010, 06:43:18 PM by lister »

Offline DavidR

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Re: [Mail shield] Insert note - breaks html email
« Reply #4 on: January 24, 2010, 07:00:29 PM »
No problem here, using IE8 and OE.

Sent, received, set avast to insert clean notes, forwarded, received and no problems, see image.

Now I cropped the image but there is another clean note below of the outbound message for the inbound one.

Whilst I had no problem, I'm not using MS Outlook.
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lister

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Re: [Mail shield] Insert note - breaks html email
« Reply #5 on: January 24, 2010, 08:23:22 PM »
Yeah, I checked it on OE 6 and it's working fine, just not in Outlook 2007.

Same process, forwarded html mail in OE to main account (IMAP) and looked fine in OE6. Same email viewed in Outlook 2007 was in plain text format, including all the code.
« Last Edit: January 24, 2010, 08:32:22 PM by lister »

Zykan

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #6 on: January 24, 2010, 09:22:51 PM »
I have the same problem as Lister - Outlook 2007 (Windows 7). If i have add clean message checked then it produces plain text on receive and sending but with option turned off then all is okay.

Hermite15

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #7 on: January 24, 2010, 09:24:25 PM »
that won't help but I use Outlook 2010 beta off and on and there's no such issue there either.

muncle

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #8 on: January 24, 2010, 10:16:38 PM »
i reported this problem during beta test it seems to be just with outlook 2007 on my systems as windows live mail and outlook express it worked fine.

Offline DavidR

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #9 on: January 24, 2010, 10:34:51 PM »
Well although they all use the Mail Shield, Outlook uses the avast plug-in component of the Mail Shield, so that clearly is where the difference is. What that might be is the question.
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Hermite15

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #10 on: January 24, 2010, 10:51:09 PM »
Well although they all use the Mail Shield, Outlook uses the avast plug-in component of the Mail Shield, so that clearly is where the difference is. What that might be is the question.

just to mention that when I said I had no issue with the mail scanner and Outlook 2010 beta, that's on windows 64 bit, and the outlook plugin isn't operational there, not compatible. So I just scan Outlook mails like with any other client.

Offline DavidR

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #11 on: January 24, 2010, 11:01:45 PM »
So that may well be the reason your not seeing this effect if MS Outlook is being treated as if it were an other client.
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Hermite15

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #12 on: January 24, 2010, 11:06:01 PM »
So that may well be the reason your not seeing this effect if MS Outlook is being treated as if it were an other client.

yeah but I also guess that this protection that I still get on Outlook that way is more than enough...no?

muncle

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #13 on: January 24, 2010, 11:06:49 PM »
DavidR just to note i had the problem with outlook 2007 both using xp pro and vista home prem 32bit

Offline DavidR

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Re: [Mail shield] Insert note - breaks html email in Outlook 2007
« Reply #14 on: January 24, 2010, 11:12:05 PM »
That is what we are effectively saying, that it looks like it is related to the avast plug-in within MS Outlook and obviously only on 32bit OS as the avast plug-in doesn't work in Outlook on 64 bit OSes.
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