Author Topic: Can't register my free Avast 5  (Read 17843 times)

Offline Walt_Moose

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Can't register my free Avast 5
« on: February 09, 2010, 10:45:49 PM »
Hello
I've got 18 days to register my Avast 5 (free) remaining.
I like what I've seen so far with this Free Antivirus so been trying to register it and I can't.
Filled in the Registration form 3 or 4 times then click on "register for free license" button and nothing happens. Is there something I've done wrong or left out or tis it just not partial to Canadians (humour)?
Thoughts or input would be appreciated please.
Cheers

Offline Rednose

  • avast! Überevangelist
  • Super Poster
  • *****
  • Posts: 1698
  • Gender: Male
    • Nederlandstalig Avast! forum
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #1 on: February 09, 2010, 10:51:44 PM »
Hi Walt_Moose, welcome to the forum :)

Maybe this can help you :

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459

Greetz, Red.
« Last Edit: February 09, 2010, 10:54:19 PM by Rednose »
OS: Win 7 x64 SP1 / Vista x32 SP2  Real TimeAIS  MBAM Pro  WinPatrol Plus  Hostman + MVPS HOSTS  On Demand: SAS Pro / Free  AVZ  Hitman Pro  Secunia PSI  Backup: Win 7 Image / Acronis True Image Home  VPN: Mullvad, and testing a few more

Offline Walt_Moose

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #2 on: February 09, 2010, 11:18:45 PM »
Red
Ta mate .. that's what I went through to a tee but when it came down to clicking on the registering button once I click on it there's no response I make it to Figure V. A
Was wondering do I turn off the firewall?
Or should I try later on?
Cheers  Moose

Offline Rednose

  • avast! Überevangelist
  • Super Poster
  • *****
  • Posts: 1698
  • Gender: Male
    • Nederlandstalig Avast! forum
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #3 on: February 09, 2010, 11:32:21 PM »
Try the Off-line registration also on that page. Direct link :

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459#idt_02

Greetz, Red.

OS: Win 7 x64 SP1 / Vista x32 SP2  Real TimeAIS  MBAM Pro  WinPatrol Plus  Hostman + MVPS HOSTS  On Demand: SAS Pro / Free  AVZ  Hitman Pro  Secunia PSI  Backup: Win 7 Image / Acronis True Image Home  VPN: Mullvad, and testing a few more

Offline Walt_Moose

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #4 on: February 09, 2010, 11:55:14 PM »
Ta for your patience Red but did that but here is what I got instead of a registration form



Insert this then get told "Invalid License Key"

Cheers
« Last Edit: February 10, 2010, 12:25:51 AM by Walt_Moose »

Offline Rednose

  • avast! Überevangelist
  • Super Poster
  • *****
  • Posts: 1698
  • Gender: Male
    • Nederlandstalig Avast! forum
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #5 on: February 10, 2010, 12:13:54 AM »
Well, if you can't do it within the program, use this link :

http://www.avast.com/registration-free-antivirus.php

And continue with step 3 on :

http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459#idt_02

Greetz, Red.
OS: Win 7 x64 SP1 / Vista x32 SP2  Real TimeAIS  MBAM Pro  WinPatrol Plus  Hostman + MVPS HOSTS  On Demand: SAS Pro / Free  AVZ  Hitman Pro  Secunia PSI  Backup: Win 7 Image / Acronis True Image Home  VPN: Mullvad, and testing a few more

Offline DavidR

  • avast! Überevangelist
  • Certainly Bot
  • *****
  • Posts: 69236
  • Gender: Male
  • No support PMs thanks
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #6 on: February 10, 2010, 12:22:49 AM »
Well it isn't too clever to post the key, even if in this case it failed validation as the layout/format helps other to try and generate keys.
« Last Edit: February 10, 2010, 12:25:21 AM by DavidR »
Core2Duo E8300/ 4GB Ram/ WinXP ProSP3/ avast! free 2014 9.0.2018/ Outpost Firewall Pro9.1/ Firefox 28.0, NoScript, RequestPolicy/ MailWasher Pro/ DropMyRights/ MalwareBytes AntiMalware Premium 2.0.1/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security

Offline Walt_Moose

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #7 on: February 10, 2010, 12:32:36 AM »
Thanks kindly Red for this link outside the program. Realize I'm starting to appear as a pain.
Cheers Moose

DavidR ... It's  NFG to me if I can't get into it now is it? And that's doing it offline which would be last resort for me Sunshine. As simple as the instructions are they just aren't working for me so I showed that I've tried and what was happening. My intentions were to do as I did show then remove. How about yourself do You have a suggestion ?

Thanks again Red

Offline millerliteboston

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #8 on: February 10, 2010, 12:49:10 AM »
Same issue for me.

No responce from the On-line registration

Invalid/no code from the Off-line registration

Offline Juppy

  • Newbie
  • *
  • Posts: 7
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #9 on: February 10, 2010, 12:59:00 AM »
I'm having the same problem, Walt_Moose.   I installed Avast 5.0.396 a few days ago and at that time the registration button in the user console worked fine....registered it in just a few seconds.   BUT, noticed last night that Avast had not automatically updated the signatures since that initial install.   *bummer*  

So I thought today "I'll just reinstall and see if that's the problem".   Well, long story short, upon reinstalling the registration wouldn't work AT ALL.   I figured out the auto update problem was the tick box that says "I connect through dial up modem".  If I keep that UNchecked it will update fine.   However, I still can't register.   Tried the normal online way, and after pressing the button, the internet activity lights (the monitors in the taskbar) briefly show something being sent, but that's it.   No other action and no registration.   So I tried the manual key generator right below the normal one in the console.  Got the key, copy/pasted it, and was told it was not a valid key.   Just now tried the manual link posted by Rednose above, and it's been a half hour now with no email key sent yet.   I know the page says up to 24 hours, but it's never taken over 5 minutes in the past.

Don't know where to go from here really.   If they won't register me, I can't use the program.  *sigh*   I'm beginning to wonder if their registration server is down or something.

Offline Walt_Moose

  • Newbie
  • *
  • Posts: 11
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #10 on: February 10, 2010, 01:24:57 AM »
https://secure.avast.com/web/eng/home-registration.php

Well guys it gets even screwier but check out my link provided.
Fill out this registry form at avast. It'll say thank you for registering your Avast 4.8 home and that your key will be at your email address you gave. Sure enough it was there. So copy and paste as instructed well I went to the offline register form and gave the key# and surprise !!! It's now registered for a full year as stated in my Avast.

Thanks for your help and I'm sticking around to this forum too.
Cheers
Walt Moose

Offline Juppy

  • Newbie
  • *
  • Posts: 7
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #11 on: February 10, 2010, 04:57:02 AM »
I finally got the manual registration form to send the key to me too......an hour and a half later.....and this one finally worked.   Still don't know if the automatic registration would work now though because I tried that other key first.   Oh well, as long as it's registered, that's all I care.  :)

Offline JhonDoe

  • Newbie
  • *
  • Posts: 2
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #12 on: February 10, 2010, 10:54:33 AM »
yea iv just hit the exact same problem to :(

cant register , just sits there after filling out form and pressing the register button.

so are you saying that if you fill out the online reg form https://secure.avast.com/web/eng/home-registration.php that the sent code will work even though its meant for Avast 4.x ? hope so but no harm in trying.


Offline Veikko

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #13 on: February 10, 2010, 03:04:25 PM »
I have the same problem as well: When I press the 'Register for free licence' button, nothing happens!  :(

The offline registering doesn't work either.

My system is Vista 64bit with the latest updates.


Edit 1: Also, when I filled up the form at https://secure.avast.com/web/eng/home-registration.php I just got a message saying Thank you for using avast! antivirus and no e-mail. I chose 'Finnish' as the registering language.
Edit 2: The licence key arrived via e-mail when I didn't select any foreign language for the registering process. Now I'm registered!  :)
« Last Edit: February 10, 2010, 03:21:20 PM by Veikko »

Offline chrissmithatwork

  • Newbie
  • *
  • Posts: 1
    • Personal Message (Offline)
Re: Can't register my free Avast 5
« Reply #14 on: February 10, 2010, 04:12:47 PM »
Thought I'd chime in here... having the same problem since yesterday. I've been upgrading several of my home computers from Avast 4.8 to Avast 5 (complete uninstall of 4.8 first) and the last two I did starting yesterday, I fill out the registration inside the program, hit the Register button and nothing happens. The only thing I can do is cancel. I filled out the online registration form (the old-fashioned way), and I haven't received it in email as yet. It's been about 15mins or so, still waiting? If it shows up I'll post a followup.

The registration was previously working great until yesterday. I was loving the new interface on Avast 5, but now it's dead. I hope they get this resolved soon, I don't want to have to look around for yet another antivirus solution. I've really enjoyed Avast over the last year or so, and version 5 interface is fantastic other than this registration bug.

UPDATE: I just tried it again and it was successful. Looks like they fixed it.
« Last Edit: February 10, 2010, 06:58:51 PM by chrissmithatwork »

 

Google Chrome

AVAST recommends using the FREE Google Chrome™ browser.

Download Google Chrome Now