Author Topic: add-in cannot be loaded  (Read 22854 times)

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Offline blondjeff

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add-in cannot be loaded
« on: March 06, 2010, 01:56:39 AM »
I've recently un-installed Avast4 and replaced with Avast5. When starting Outlook I'm getting the message "the add-in ashoutXt.dll could not be installed or loaded" Does someone know how to configure Outlook so it does not attempt to load a file that is no longer there?

Offline Lisandro

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Re: add-in cannot be loaded
« Reply #1 on: March 06, 2010, 02:28:15 PM »
Close Outlook and then I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
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Offline blondjeff

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Re: add-in cannot be loaded
« Reply #2 on: March 10, 2010, 03:33:02 AM »
Tech,

I followed your instructions for uninstalling in Safe Mode. I then installed v5.
Am no longer getting the message when starting Outlook.

Thanks for the help!

 :)

Offline coolsilver

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Re: add-in cannot be loaded
« Reply #3 on: March 10, 2010, 06:47:55 AM »
Sometimes the Extend.dat file get messed up for outlook under Application Data, Microsoft, Outlook in your user folder. Usually if you remove them it will recreate the default file addons only and you can reinstall any other addons

Reinstalling avast after fixing the extend.dat file will reinstall the addon so it can work properly.

Glad it all got worked out though. :D
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Offline Lisandro

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Re: add-in cannot be loaded
« Reply #4 on: March 11, 2010, 12:57:39 PM »
Tech,

I followed your instructions for uninstalling in Safe Mode. I then installed v5.
Am no longer getting the message when starting Outlook.

Thanks for the help!

 :)
You're welcome. Feel free to come back any time you need help or just to change experiences 8)
The best things in life are free.

Offline yousuf78

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Re: add-in cannot be loaded
« Reply #5 on: March 15, 2010, 05:48:33 PM »
I've recently un-installed Avast4 and replaced with Avast5. When starting Outlook I'm getting the message "the add-in ashoutXt.dll could not be installed or loaded" Does someone know how to configure Outlook so it does not attempt to load a file that is no longer there?

I did tried the steps you recomended but still i am facing same message when i start my out look? I use Vista. Please will you guide me to get rid of this problem.

many thanks

Yousuf

Offline scythe944

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Re: add-in cannot be loaded
« Reply #6 on: March 15, 2010, 06:44:28 PM »
I've had this problem a lot lately, don't know why it just started.

However, it seems to only happen when creating a new outlook profile, or installing outlook for the first time.

Just let it disable the add-on.

Close Outlook.

Re-open Outlook.  There should be no errors now, and the Avast Plugin will be disabled.

Go to disabled items (in Outlook 2003, it's Help > About > Disabled Items) (In Outlook 2007, Help > Disabled Items) and re-enable the avast plugin.

Close Outlook.  Re-open, and the problem should be gone, and the plugin should be running.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline yousuf78

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Re: add-in cannot be loaded
« Reply #7 on: March 16, 2010, 06:37:58 PM »
Still not working.

this is the first time in 2 years that Avast has disappointed me a lot.   

Add-in "Avast!4" still appearing. (C:\program Files\Alwilsoftwares\Avast4\ashOutXt.dll) cannot be loaded.

Quiet a weird problem/.

Offline scythe944

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Re: add-in cannot be loaded
« Reply #8 on: March 16, 2010, 07:02:26 PM »
So, you tried Tech's suggestion as well?

Close Outlook and then I suggest an installation from the scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro.
7. Check and post the results.
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline jdhatpha

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Re: add-in cannot be loaded
« Reply #9 on: March 17, 2010, 02:19:15 AM »
The solution mentioned by Tech will work. However the following solution might also work.

In directory C:\Program Files\Alwil Software create a new folder Avast4 and the copy file ashOutXt.dll from directory C:\Program Files\Alwil Software\Avast5 to directory C:\Program Files\Alwil Software\Avast4.

This will make Outlook happy. (You can also create a shortcut named Avast4 in directory C:\Program Files\Alwil Software that points to the C:\Program Files\Alwil Software\Avast5 directory.)

I think it is an Avast installation bug. During installation the avast 5 install only updates the Outlook addon for the userid that is installing v5! All other userids that use Outlook on the same PC will still point to the Avast v4 directory/addon which the v5 install has deleted.

Perhaps "Vlk" can publish some instruction on how to install the Avast v5 addon in Outlook?

jdh

Offline Lisandro

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Re: add-in cannot be loaded
« Reply #10 on: March 17, 2010, 02:33:13 AM »
I think it is an Avast installation bug. During installation the avast 5 install only updates the Outlook addon for the userid that is installing v5! All other userids that use Outlook on the same PC will still point to the Avast v4 directory/addon which the v5 install has deleted.
I suggest further investigation on this. It's a bug (if there is such a problem).
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Offline jdhatpha

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Re: add-in cannot be loaded
« Reply #11 on: March 17, 2010, 02:50:30 AM »
Update: Shortcut does not work, sorry should have tested that before I mentioned it. I tested it now and it does not work using a shortcut!

Tech:
You are absolutely correct, but I have only three PC to test that on. Now it so happens that all three PC are used by multiple users and each has a different admin userid. I have installed Avast, btw v5.0.462, on all three PCs and the userid used to install had no Outlook problems but for all other userids Outlook failed with the message that the avast4 addon C:\Program Files\Alwil Software\Avast4\ashOutXt.dll could not be loaded!

Creating directory Avast4 in C:\Program Files\Alwil Software and copying ashOutXt.dll into that directory from C:\Program Files\Alwil Software\Avast5 fixed the problem for all userids on the three PCs. Not a high enough number of PCs in my oppinion to say for sure this is a Avast install issue. But it certanly looks like one :-\

jdh

Offline hpoehrli

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Re: add-in cannot be loaded
« Reply #12 on: March 17, 2010, 01:16:41 PM »
I can confirm the latest post of 'jdhatpha'
No problem with the outlook user of the install, all other users cannot install the addon.
The solution by 'coolsilver' deleting the 'Extend.dat' file is a viable way to solve the problem. 

As this is a problem that stumps new users, it should be put in a 'sticky' note!
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Offline yousuf78

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Re: add-in cannot be loaded
« Reply #13 on: March 17, 2010, 05:05:58 PM »
Update: Shortcut does not work, sorry should have tested that before I mentioned it. I tested it now and it does not work using a shortcut!

Tech:
You are absolutely correct, but I have only three PC to test that on. Now it so happens that all three PC are used by multiple users and each has a different admin userid. I have installed Avast, btw v5.0.462, on all three PCs and the userid used to install had no Outlook problems but for all other userids Outlook failed with the message that the avast4 addon C:\Program Files\Alwil Software\Avast4\ashOutXt.dll could not be loaded!

Creating directory Avast4 in C:\Program Files\Alwil Software and copying ashOutXt.dll into that directory from C:\Program Files\Alwil Software\Avast5 fixed the problem for all userids on the three PCs. Not a high enough number of PCs in my oppinion to say for sure this is a Avast install issue. But it certanly looks like one :-\

jdh


thanks man, it worked............  me so relieved now.

thanks a lot

Offline jdhatpha

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Re: add-in cannot be loaded
« Reply #14 on: March 18, 2010, 12:44:48 AM »
hpoehrli:
Yes, 'coolsilver' suggestion of deleting the 'Extend.dat' works but that will cause all other Outlook addon's to get lost also! I suggest that if you want to do something with 'Extend.dat', then use a hex editor and simply edit .......\Alwil Software\Avast4\ashOutXt.dll to .......\Alwil Software\Avast5\ashOutXt.dll and the problem is solved without loosing any other Outlook addons. Btw the 'Extend.dat' file is in: ....userid...\Local Settings\Application Data\Microsoft\Outlook, for those that want to use the hex edit method

yousuf78:
Glad it worked ;D

jdh