VPS Not updating

[cs1966]

I have PC Tools Firewall with Avast having full internet access. Whenever I try to update definitions, it says "Updating Step 1/2...Initializing...Please Wait" and it looks like it's going to begin the download but than times out after 3 seconds or so. Anybody knowof a fix or what the problem may be?? Repair/Upgrade from Add/Remove Programs does not work, nor does reinstalling program as even after installing program again still cannot get updates.

[NON]

Please check update settings.
Main settings -> Updates -> Proxy Settings -> use "Direct Connection"

If update fails, then disable PC Tools and try again.

One point: Make sure there is no "avast.setup" process in TaskManager's process list. If this remains, avast can fail to update even with correct settings. You have to disable avast's Self-defense to kill this process.

[cs1966]

Please check update settings.
Main settings -> Updates -> Proxy Settings -> use "Direct Connection"

If update fails, then disable PC Tools and try again.

One point: Make sure there is no "avast.setup" process in TaskManager's process list. If this remains, avast can fail to update even with correct settings. You have to disable avast's Self-defense to kill this process.

Direct Connection was checked. PC Tools was disabled. No "avast.setup" in Task Manager. Still fails to update.

[NON]

Does error message appear? If so, what does it say?
Which avast are you using, Free/Pro/IS, version (latest is 5.0.462), VPS (latest is 100406-1 for now)?
Your OS, XP/Vista/7, 32bit/64bit?

Sorry, but please post more information...

[cs1966]

Does error message appear? If so, what does it say?
Which avast are you using, Free/Pro/IS, version (latest is 5.0.462), VPS (latest is 100406-1 for now)?

Am using Avast 5. Updates weren't a problem with previous Avast. There are no error messages. Whenever I try to update, it looks as if it's going to for all of about 3-4 seconds. Than it just abruptly ends without updating.

[NON]

Please post the last paragraph of setup.log, even I can't read it correctly, some of forum members or ALWIL team members can read it and may clarify your problem...
Unfortunately I don't have other way to solve this, sorry.

Maybe log file is there:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log"

[cs1966]

Please post the last paragraph of setup.log, even I can't read it correctly, some of forum members or ALWIL team members can read it and may clarify your problem...
Unfortunately I don't have other way to solve this, sorry.

Maybe log file is there:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log"

There is no "setup.log" file in the Alwil folder

[Lisandro]

Maybe here C:\Users\All Users\Alwil Software\Avast5\log\Setup.log