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Please check update settings.Main settings -> Updates -> Proxy Settings -> use "Direct Connection"If update fails, then disable PC Tools and try again.One point: Make sure there is no "avast.setup" process in TaskManager's process list. If this remains, avast can fail to update even with correct settings. You have to disable avast's Self-defense to kill this process.
Does error message appear? If so, what does it say?Which avast are you using, Free/Pro/IS, version (latest is 5.0.462), VPS (latest is 100406-1 for now)?
Please post the last paragraph of setup.log, even I can't read it correctly, some of forum members or ALWIL team members can read it and may clarify your problem...Unfortunately I don't have other way to solve this, sorry.Maybe log file is there:C:\Program Files\Alwil Software\Avast5\Setup\setup.log"