Author Topic: problems updating  (Read 3284 times)

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gerrythegreat

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problems updating
« on: August 02, 2004, 07:37:30 PM »
I have been getting an error message the last few days when Avast tries to update. I just checked and I have the july 29 version of the virus database. Any ideas why it doesnt update?


thank you

bassbag

  • Guest
Re:problems updating
« Reply #1 on: August 02, 2004, 07:46:33 PM »
What is the exact error message?Do you have a firewall and has any settings changed there to block the updater?.Also has your update settings changed i.e whether its updating through a proxy or not?
me

gerrythegreat

  • Guest
Re:problems updating
« Reply #2 on: August 02, 2004, 08:28:26 PM »
I thought it might be the firewall but i closed it before trying to update manually and when I do that nothing happens .


Offline Lisandro

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Re:problems updating
« Reply #3 on: August 03, 2004, 12:29:48 AM »
I thought it might be the firewall but i closed it before trying to update manually and when I do that nothing happens .

Can you browse or send/receive email normally?
Everything is fine except avast?
The best things in life are free.

gerrythegreat

  • Guest
Re:problems updating
« Reply #4 on: August 03, 2004, 05:57:50 PM »
Yes i can do everything else. When i get the message in the red scare saying that there was an error trying to update it say to click on it for more details but when I click nothing opens or happens.

than you

Offline Lisandro

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Re:problems updating
« Reply #5 on: August 04, 2004, 04:11:12 AM »
Do you use a firewall? which one?
Did you allow "avast*.setup" file to connect the Internet? This is necessary to update it...
When you click the red panel 'nothing appears'... but really nothing? Not a message box saying the server is down?
There will be an IP number... Can you open a DOS windown and write:
ping XX.XXX.XXX.XXX
Can you connect?
The best things in life are free.