Author Topic: Need help: Avast won't update.  (Read 17248 times)

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Offline dJ0013

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Need help: Avast won't update.
« on: September 15, 2010, 11:23:24 PM »
Hey ladies and gents. I need help.

Avast won't update. It's been stuck at Initializing for about 5 days now.

I've tried a clean uninstall by uninstalling Avast via Add/Remove, then running the uninstall utility on safe mode, rebooted, and installed the latest setup that I just downloaded yesterday.

Info that might help:

-I'm running WinXP SP3, 1GB RAM
-Avast version 5.0.677
-Virus Definitions 100907-1
-I also have a wireless router but I doubt that is the problem since the Avast on my other notebook can update without a problem.
-I'm also running Online Armor 4.0.0.35.Free but I've already got all Avast services unblocked.

Any info will be highly appreciated.

Thanks!

Offline Lisandro

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Re: Need help: Avast won't update.
« Reply #1 on: September 15, 2010, 11:26:41 PM »
Any firewall?
Did you test setting "No proxy" into avast update settings (instead of automatic detection)?
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Offline dJ0013

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Re: Need help: Avast won't update.
« Reply #2 on: September 15, 2010, 11:34:49 PM »
Just Online Armor, though I have all Avast services allowed.

I tried and it says "Access is Denied."

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #3 on: September 15, 2010, 11:40:25 PM »
Try deleting all the entries for avast and put OA into learning mode and try connecting/browsing, collecting mail and a manual update.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline dJ0013

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Re: Need help: Avast won't update.
« Reply #4 on: September 15, 2010, 11:50:13 PM »
It's updating! O_o

I tried what DavidR said and I think deleting all of the entries worked.

Thanks guys. :D

Offline briantrumpet

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Re: Need help: Avast won't update.
« Reply #5 on: September 15, 2010, 11:55:41 PM »
I see this one seems to be sorted now.

I'm getting something similar - the notification box keeps on telling me that the last update of virus definitions failed, but when I do the update it tells me I have the latest version (100915-1). But when I press 'OK', it tells me that my current version is 100907-1. I'm bemused, to say the least.

Offline dJ0013

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Re: Need help: Avast won't update.
« Reply #6 on: September 16, 2010, 12:10:58 AM »
Sorry I cannot help you briantrumpet.

Thanks again DavidR and Tech.

I'll be back if I need help again.

/out

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #7 on: September 16, 2010, 12:23:43 AM »
It's updating! O_o
I tried what DavidR said and I think deleting all of the entries worked.
Thanks guys. :D

You're welcome.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #8 on: September 16, 2010, 12:25:42 AM »
<snip>
I'm getting something similar - the notification box keeps on telling me that the last update of virus definitions failed, but when I do the update it tells me I have the latest version (100915-1). But when I press 'OK', it tells me that my current version is 100907-1. I'm bemused, to say the least.

- Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. This has in the past resolved this out of sync issue between reported and actual virus definitions version.

If that doesn't resolve it immediately, just do a manual update and then reboot.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline briantrumpet

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Re: Need help: Avast won't update.
« Reply #9 on: September 16, 2010, 07:46:55 PM »
Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. This has in the past resolved this out of sync issue between reported and actual virus definitions version.
Thanks David - sorted.

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #10 on: September 16, 2010, 08:00:09 PM »
No problem, glad I could help.

Welcome to the forums.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline Bill44

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Re: Need help: Avast won't update.
« Reply #11 on: September 17, 2010, 12:43:58 AM »
I have the same problem, 'won't update.'  Using XP and Windows Firewall (unfamilar with accessing its settings, if any are user available).  Avast update was working until last week.  Tried Repair, Uninstall/Reinstall, same result.  Any suggestions?

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #12 on: September 17, 2010, 01:10:04 AM »
XP firewall has zero outbound protection (really should have a firewall with outbound protection), so it isn't that.

What is the full text of the error you are getting ?

Has anything else changes since last week ?
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline Bill44

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Re: Need help: Avast won't update.
« Reply #13 on: September 17, 2010, 11:19:15 PM »
Thanks, David, for the response. The update screen goes static upon manually attempting an update reading "Updating, Step 1/2, initializing, please wait" and the overall progress bar shows an initial beginning of the yellow progress indicator.  Changes since last week include installing the latest high priority Windows updates and a .net optional update from Microsoft, a registry cleanup with ccleaner, and a defrag with defraggler.

Offline DavidR

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Re: Need help: Avast won't update.
« Reply #14 on: September 18, 2010, 12:33:44 AM »
.Net has in the past caused problems with some software but I'm not aware of any issue with avast.

I have had the updates for XP, but I try to avoid .net like the plague as it is without doubt the worst update in the windows updates function.

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/