Author Topic: upgrade  (Read 1240 times)

0 Members and 1 Guest are viewing this topic.

Offline skeet32178

  • Newbie
  • *
  • Posts: 1
upgrade
« on: February 08, 2015, 03:14:28 PM »
I need someone from avast to contact me.  My credit card was charged with an upgrade but I am still at the free level

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 72148
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: upgrade
« Reply #1 on: February 08, 2015, 03:27:26 PM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 85731
  • No support PMs thanks
Re: upgrade
« Reply #2 on: February 08, 2015, 04:14:38 PM »
I need someone from avast to contact me.  My credit card was charged with an upgrade but I am still at the free level

Have you applied the avast license to the free version ?

Did you receive an email receipt with either a link to download the avast license or was it attached to the email ?

You could also try the Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security