Author Topic: Can't update definitions  (Read 9187 times)

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bobbybrain

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Can't update definitions
« on: December 01, 2010, 01:05:47 PM »
Hi,

I have been unable to update to latest definitions since 25/11. I am using free version of avast! - program 5.0.0677 and current version of definitions is 101125-2.

I am using Windows Vista Home Premium SP2 with the built-in firewall. I have tried manually updating but it always stops about halfway through and then a vista message pops up saying avast! update has stopped working and has been closed down. I have downloaded the latest definitions from avast! website but when try to install it tells me that I already have latest VPS database? I have also tried repairing and updating avast! via control panel>programs and feature but to no avail.

I've never had any problem updating previously - will I have to re-install the whole thing? Or can anyone suggest anything else to try?

Many thanks

Offline Asyn

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Re: Can't update definitions
« Reply #1 on: December 01, 2010, 01:08:16 PM »
Reboot your machine.
Solved now..?
asyn
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Offline Lisandro

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Re: Can't update definitions
« Reply #2 on: December 01, 2010, 01:08:50 PM »
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).

If the file is too big for the forum, post the last 400-500 lines of it.
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bobbybrain

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Re: Can't update definitions
« Reply #3 on: December 01, 2010, 01:34:38 PM »
Hi,

Re-booting the machine doesn't do anything.

I've attached what you requested (I think) - couldn't find 'setup.log' but found 'setup' in the same location - guessing it's the same thing.

Anything else needed please let me know

Thanks again

Offline Lisandro

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Re: Can't update definitions
« Reply #4 on: December 01, 2010, 05:35:37 PM »
Sorry, can't read your Japanese setup.log...
Did you use the shorter version? Can you try the long (the first) one?
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bobbybrain

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Re: Can't update definitions
« Reply #5 on: December 01, 2010, 06:46:24 PM »
Japanese? On my pc it is in english - any idea why it would be showing as japanese to you? All I did was copy and paste last section of file into new one.

I've tried again using same method - won't let me upload entire log as it exceeds limit

Thanks

bobbybrain

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Re: Can't update definitions
« Reply #6 on: December 01, 2010, 06:52:41 PM »
Yep I've just seen it come up in japanese when I opened it on this forum - why is this happening?

Offline Lisandro

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Re: Can't update definitions
« Reply #7 on: December 01, 2010, 07:00:23 PM »
Any idea why it would be showing as japanese to you?
Maybe it's being corrupted because you're changing the file extension.
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bobbybrain

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Re: Can't update definitions
« Reply #8 on: December 01, 2010, 07:31:33 PM »
Okay not sure what to do. I've copied and pasted the last section of original file onto this post, hope it's not too much:


17:24:18 min/gen  Started: 01.12.2010, 17:24:18
17:24:18 min/gen  Running setup_ais-2a5 (677)
17:24:18 nrm/sys  Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2] x64
17:24:18 nrm/sys  Memory: 36% load. Phys:2660696/4192592K free, Page:4194303/4194303K free, Virt:2048264/2097024K free
17:24:18 vrb/sys  Computer WinName: NICK-PC
17:24:18 min/sys  Windows Net User: SYSTEM
17:24:18 min/gen  Cmdline: /checkupdate /verysilent
17:24:18 vrb/gen  DldSrc set to inet
17:24:18 vrb/gen  Operation set to INST_OP_CHECK_UPDATE
17:24:18 min/gen  Old version: 2a5 (677)
17:24:18 vrb/reg  Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
17:24:18 nrm/sys  Using temp: C:\Windows\TEMP\_asw_aisI.tm~a01360 (178624M free)
17:24:18 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
17:24:18 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-677;p)
17:24:18 vrb/sys  Computer DnsName: Nick-PC
17:24:18 vrb/sys  Computer Ip Addr: 192.168.0.4
17:24:18 nrm/sys  Installed in: C:\Program Files\Alwil Software\Avast5 (178624M free)
17:24:18 nrm/int  SYNCER: Type: use IE settings
17:24:18 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:24:18 vrb/pkg  Part prg_ais-2a5 is installed
17:24:18 vrb/pkg  Part vps_win32-10120100 is installed
17:24:18 vrb/pkg  Part setup_ais-2a5 is installed
17:24:18 vrb/pkg  Part jrog-a7 is installed
17:24:18 vrb/pkg  Part jrog2-b8 is installed
17:24:18 vrb/gen  LoadState: Edition=1
17:24:18 min/gen  Old version: 2a5 (677)
17:24:18 vrb/fil  SetExistingFilesBitmap: 479->103->103
17:24:18 min/gen  GUID: b6c08255-f187-45cf-b847-f4f0772f12a4
17:24:18 nrm/gen  Server definition(s) loaded for 'main': 384 (maintenance:0)
17:24:18 nrm/gen  SelectCurrent: selected server 'Limelight 002 AVAST5 Server' from 'main'
17:24:18 nrm/int  SYNCER: Type: use IE settings
17:24:18 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:24:18 nrm/int  Used server: http://ll002.avast.com/iavs5x
17:24:18 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
17:24:18 min/fil  servers.def.vpx not changed, 1291199024
17:24:18 nrm/gen  Server definition(s) loaded for 'main': 384 (maintenance:0)
17:24:18 nrm/gen  SelectCurrent: selected server 'Limelight 002 AVAST5 Server' from 'main'
17:24:18 nrm/int  SYNCER: Type: use IE settings
17:24:18 nrm/int  SYNCER: Auth: another authentication, use WinInet
17:24:18 nrm/int  Used server: http://ll002.avast.com/iavs5x
17:24:18 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
17:24:18 min/fil  prod-ais.vpx not changed, 1291196014
17:24:18 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
17:24:18 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
17:24:18 vrb/pkg  LoadPartInfo: jrog2 = jrog2-b8 returned 00000000
17:24:18 vrb/pkg  LoadPartInfo: program = prg_ais-2a5 returned 00000000
17:24:18 vrb/pkg  LoadPartInfo: setup = setup_ais-2a5 returned 00000000
17:24:18 vrb/pkg  LoadPartInfo: vps = vps_win32-10120100 returned 00000000
17:24:18 min/pkg  LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Label=Jan2010
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\DataFolder=C:\ProgramData\Alwil Software\Avast5
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Version=5.0
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\VersionShort=5.0
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\SetupVersion=677
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\ProgramFolder=C:\Program Files\Alwil Software\Avast5
17:24:18 vrb/reg  Set registry: Software\Alwil Software\Avast\5.0\Product=ais
17:24:19 nrm/pkg  Transferred: files 2, bytes 0, time 172 ms
17:24:19 nrm/pkg  Retries: total 0, files 0, servers 2
17:24:19 vrb/fil  NeedReboot=false
17:24:19 min/gen  Return code: 0x20000001 [Nothing done]
17:24:19 min/gen  Stopped: 01.12.2010, 17:24:19

Offline scythe944

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Re: Can't update definitions
« Reply #9 on: December 01, 2010, 08:47:13 PM »
Quote
Part vps_win32-10120100 is installed

It says that the current defs are installed.  Maybe it's just reporting it wrong.  Have you tried a repair?
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

bobbybrain

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Re: Can't update definitions
« Reply #10 on: December 01, 2010, 09:38:48 PM »
I tried repairing it and it comes up with error message "Error processing packages. Please use full update"

I looked at the log for this error and have copied it below - any advice much appreciated:

01.12.2010 20:28:59 general: Started: 01.12.2010, 20:28:59
01.12.2010 20:28:59 general: Running setup_ais-2a5 (677)
01.12.2010 20:28:59 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2] x64
01.12.2010 20:28:59 system: Memory: 35% load. Phys:2689616/4192592K free, Page:4194303/4194303K free, Virt:2028488/2097024K free
01.12.2010 20:28:59 system: Computer WinName: NICK-PC
01.12.2010 20:28:59 system: Windows Net User: Nick-PC\Nick
01.12.2010 20:28:59 general: Cmdline: /uninstwiz 
01.12.2010 20:28:59 general: Old version: 2a5 (677)
01.12.2010 20:28:59 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
01.12.2010 20:28:59 system: Using temp: C:\Users\Nick\AppData\Local\Temp\_asw_aisI.tm~a05040 (178945M free)
01.12.2010 20:28:59 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
01.12.2010 20:28:59 general: DldSrc set to inet
01.12.2010 20:28:59 internet: SYNCER: Agent=Syncer/5.00 (ais-677;p)
01.12.2010 20:28:59 system: Computer DnsName: Nick-PC
01.12.2010 20:28:59 system: Computer Ip Addr: 192.168.0.4
01.12.2010 20:28:59 system: Installed in: C:\Program Files\Alwil Software\Avast5 (178945M free)
01.12.2010 20:28:59 internet: SYNCER: Type: use IE settings
01.12.2010 20:28:59 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2010 20:28:59 package: Part prg_ais-2a5 is installed
01.12.2010 20:28:59 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-vps_win32-10120100.vpx does not exist
01.12.2010 20:28:59 package: Part vps_win32-10120101 was guessed as installed
01.12.2010 20:28:59 package: Part setup_ais-2a5 is installed
01.12.2010 20:28:59 package: Part jrog-a7 is installed
01.12.2010 20:28:59 package: IsInstalledPartVpuOkay: C:\Program Files\Alwil Software\Avast5\Setup\part-jrog2-b8.vpx does not exist
01.12.2010 20:28:59 package: Part jrog2-b9 was guessed as installed
01.12.2010 20:28:59 general: LoadState: Edition=1
01.12.2010 20:28:59 general: Old version: 2a5 (677)
01.12.2010 20:29:00 file: SetExistingFilesBitmap: 479->103->103
01.12.2010 20:29:00 general: GUID: b6c08255-f187-45cf-b847-f4f0772f12a4
01.12.2010 20:29:00 general: Server definition(s) loaded for 'main': 384 (maintenance:0)
01.12.2010 20:29:00 general: SelectCurrent: selected server 'Download958 AVAST5 Server' from 'main'
01.12.2010 20:29:00 internet: SYNCER: Type: use IE settings
01.12.2010 20:29:00 internet: SYNCER: Auth: another authentication, use WinInet
01.12.2010 20:29:03 general: Operation set to INST_OP_REPAIR
01.12.2010 20:29:03 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
01.12.2010 20:29:03 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
01.12.2010 20:29:03 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
01.12.2010 20:29:03 general: Entered SetupProcess::Do( INST_OP_REPAIR )
01.12.2010 20:29:03 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
01.12.2010 20:29:03 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
01.12.2010 20:29:03 general: Entering:UpdateInstallPackages
01.12.2010 20:29:03 general: progress thread start
01.12.2010 20:29:03 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
01.12.2010 20:29:03 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
01.12.2010 20:29:03 package: LoadPartInfo: jrog2 = jrog2-b9 returned 00000000
01.12.2010 20:29:03 package: LoadPartInfo: program = prg_ais-2a5 returned 00000000
01.12.2010 20:29:03 package: LoadPartInfo: setup = setup_ais-2a5 returned 00000000
01.12.2010 20:29:03 package: LoadPartInfo: vps = vps_win32-10120101 returned 00000000
01.12.2010 20:29:03 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
01.12.2010 20:29:03 package: FilterOutExistingFiles: 103 & 103 = 0
01.12.2010 20:29:03 package: IsFullOkay: vps_32-35f.vpx - not okay (doesn't exist)
01.12.2010 20:29:03 package: SetDownloadBits: vps_32 setting 5 diffs to process
01.12.2010 20:29:03 package: IsFullOkay: vps_win32-373.vpx - not okay (doesn't exist)
01.12.2010 20:29:03 package: SetDownloadBits: vps_win32 setting 13 diffs to process
01.12.2010 20:29:03 package: ArePartsInstallable: 0
01.12.2010 20:29:03 package: Error processing packages. 0x20000011

Offline scythe944

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Re: Can't update definitions
« Reply #11 on: December 01, 2010, 09:44:28 PM »
Anything else on your computer acting strange lately?

It seems odd that it just stopped working after a while.  You could try doing a complete uninstall re-install of avast with the help of the Avast removal tool: http://www.avast.com/uninstall-utility

Or maybe you have some memory going bad or something?
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline Lisandro

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Re: Can't update definitions
« Reply #12 on: December 01, 2010, 09:56:58 PM »
I see nothing wrong in your logs...
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Offline scythe944

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Re: Can't update definitions
« Reply #13 on: December 01, 2010, 09:58:21 PM »
I see nothing wrong in your logs...

Except for this of course.
Quote
01.12.2010 20:29:03 package: Error processing packages. 0x20000011
For generic computer (not avast) problems, you can also visit my forum for help: http://www.jacobytech.net/forum

Offline Lisandro

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Re: Can't update definitions
« Reply #14 on: December 01, 2010, 10:00:28 PM »
Yeah... but that is not the end of the log, it's in the middle.
Besides, there are two different logs as far I can see (see the dates of both).
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