I can't re-register

[B Trevathan]

I am having trouble re-registering Avast free antivirus version 5.1.889 It is telling me that I have just a few days left and when I click the "re-register now" button a box comes up and says "retrieving information, please wait..." but then after a few seconds the box closes and the expiration date does NOT change!

I have no trouble updated the virus definitions and the program version but I can't re-register. I'm using a Windows Vista laptop with service pack 2.


Computer: Windows Vista laptop

Avast free antivirus
Program version: 5.1.889
Virus definitions version: 110218-1

[Asyn]

https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=455#idt_04

[B Trevathan]

Thanks for the reply.

I am already registered what I need is to RE-register.

when I click the "re-register now" button a box comes up and says "retrieving information, please wait..." but then after a few seconds the box closes and the expiration date does NOT change!

[Asyn]

http://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=459

[B Trevathan]

I'm sorry I must not be explaining my problem correctly, I am not needing to register, I am already registered, what I need is to do is RE-register.

All the links you have posted say nothing about RE-registering. I have recently re-registered another computer using Avast 5, but I am having trouble re-registering this computer.

[Asyn]

...what I need is to do is RE-register.

Re-registering is the same procedure as registering for the free version.
If you have problems with the on-line registration, try the off-line registration.
All provided in reply# 3.
asyn

[B Trevathan]

Registering and Re-registering seems to me like it should be two different things, like I said in reply # 4 I have recently re-registered another computer and I did not have to register twice, all I did was just clicked the re-register now button, I didn't have to fill out any forms or anything. But oh well if that is what I have to do.

Thanks for the help.

[scythe944]

Registering and Re-registering seems to me like it should be two different things, like I said in reply # 4 I have recently re-registered another computer and I did not have to register twice, all I did was just clicked the re-register now button, I didn't have to fill out any forms or anything. But oh well if that is what I have to do.

Thanks for the help.

No, at the end of your free subscription, you're just like a regular unregistered user again.  Just register and everything should be fine.

[Asyn]

Thanks for the help.

You're welcome..!
asyn