hello,
I'm french. After updating AVAST to the version 6.0, my computer can't restart because the new version has detected viruses on files used to the start the computer.
I would see the quarantine folder on the hard disk to see the infected files, but i can't enter in WINDOWS XP. I see the hard disk on an other computer.
Please can you tell me in what folder the infected files are stocked ?
thank's for your response and sorry for my english
Here
C:\ProgramData\AVAST Software\Avast\chest
But they don't have extensions, so you will cannot access them.
And Can you please tell me what files/folders are detected and what infection was found?
Can you access to safe mode? (when booting start pushing F8 and choose safe mode)
So
1) Enter the Safemode WITH INTERNET
2) Restore quarantined files to it's original location
3) Pack the folder with detected files to *rar extension
4) Open explorer and type in
ftp://ftp.avast.com/incoming/5) Send the archive to this address