So that we can help you better, please answer the following questions and see the suggestion below:
1. What other security software do you
currently have or did you have
in the past on this machine including:
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software (both on-demand and resident)
- If they were in the past, how did you remove them (the vendor's uninstaller's tool or another way)?
2. Are your MS/Windows Updates current?
3. Are you still having a problem with Avast not in your machine?
Suggestion:
A. Check your computer for malware with Malwarebytes’ Anti-Malware (
MBAM).
· Download
free http://www.malwarebytes.org/ (the blue button) for an on-demand scanner.
· Double Click mbam-setup.exe to install the application.
· After install, click
update so you have latest database before scanning.
· Under Settings:
o
General: Automatically Save File After Scan Completes is checked off
o
Scanner Settings:
Check all boxeso
Updater: Download and install update if available is checked off
· Once the program has loaded, select "Perform FULL Scan", then click Scan.
· The scan may take some time to finish, so please be patient.
· When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
· Click the “
remove selected” button to quarantine anything found. You will find the infection details under the Quarantine tab.
· The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
·
Copy & Paste the entire report in your next reply.
It is possible that you have conflicting remnants of security software causing an issue, or you have possible malware, or a hardware problem, just to mention a few things. So we'll start with the easy stuff and work from there to help fix your problem. Let me know if you have any questions. Thank you.