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XP Internet Security 2012 Trojan virus
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Topic: XP Internet Security 2012 Trojan virus (Read 26159 times)
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jackelec
Guest
XP Internet Security 2012 Trojan virus
«
on:
July 02, 2011, 10:03:36 PM »
My home PC has recently contracted the XP Internet Security 2012 Trojan virus. I have run an Avast full system scan and a start up scan. Neither have detected this virus. Short of taking my computer in for repairs, does anyone have any ideas?
The virus has rendered my home PC unable to connect to the internet.
Help please!
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Pondus
Probably Bot
Posts: 37697
F-Secure user
Re: XP Internet Security 2012 Trojan virus
«
Reply #1 on:
July 02, 2011, 10:18:34 PM »
Try this guide, and read it all before you start
http://deletemalware.blogspot.com/2011/06/remove-xp-antispyware-2012-xp-internet.html
if no success report back and Essexboy will remove it for you...
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jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #2 on:
July 02, 2011, 10:39:04 PM »
Who is Essexboy? I am concerned that since I can't copy and paste to my home PC (no internet access due to the virus and not networked with this laptop) I am going to screw something up and make things worse. I am only partially computer literate.
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Pondus
Probably Bot
Posts: 37697
F-Secure user
Re: XP Internet Security 2012 Trojan virus
«
Reply #3 on:
July 02, 2011, 10:43:58 PM »
Essexboy is the malware remover expert..
I send him a PM...
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jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #4 on:
July 02, 2011, 10:49:26 PM »
Thank you! This is so frustrating. I've used Avast for 8 years without fail... and now...
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: XP Internet Security 2012 Trojan virus
«
Reply #5 on:
July 02, 2011, 11:03:17 PM »
Hi there lets get to work - is your start menu blank ?
The first programme will disable the malware, not kill it (yet) if you should need to reboot then just run it again.
All programmes are small enough to be transfered to the sick computer by flash drive
Download
RogueKiller
to your desktop
Quit all running programs
For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
When prompted, type
1
and validate
The RKreport.txt shall be generated next to the executable.
If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
Please post the contents of the RKreport.txt in your next Reply.
THEN
To ensure that I get all the information this log will need to be attached (instructions at the end) if it is to large to attach then upload to
Mediafire
and post the sharing link.
Download
OTS
to your Desktop
Close
ALL OTHER PROGRAMS
.
Double-click on
OTS.exe
to start the program.
Check the box that says
Scan All Users
Under Additional Scans check the following:
Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check
Now click the
Run Scan
button on the toolbar.
Let it run unhindered until it finishes.
When the scan is complete
Notepad
will open with the report file loaded in it.
Click the
Format
menu and make sure that
Wordwrap
is not checked. If it is then click on it to uncheck it.
Please
attach
the log in your next post.
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jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #6 on:
July 02, 2011, 11:12:36 PM »
I am going to make you crazy before this is all done, but... I only speak/read english and some spanish. I am not sure where I need to click on the Roguekiller website to download, and what is the cost?
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jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #7 on:
July 02, 2011, 11:18:29 PM »
never mind, I figured out the download ( I think) but even after changing the name and trying near 30 times to run or open it... it is blocked by XP Security
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: XP Internet Security 2012 Trojan virus
«
Reply #8 on:
July 02, 2011, 11:19:24 PM »
No problem, the programme is free and this will apply to any programme I ask you to run. Click on the link as shown on the screen capture
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: XP Internet Security 2012 Trojan virus
«
Reply #9 on:
July 02, 2011, 11:22:00 PM »
OK we will not be beaten
Note: If using Firefox right-click on any download links and choose Save As
Please download
OTH
to your desktop
Please download
OTS
to your desktop
Double click the OTH file to run it and click
Kill All Processes
, your desktop will go blank.
Then run OTS as requested previously
Logged
jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #10 on:
July 02, 2011, 11:22:14 PM »
We need a chat option
I got it open, when I started it the notepad came up and says "Cannot find the \RKreport[1].txt file. Do you want to create a new file?"
Do I?
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: XP Internet Security 2012 Trojan virus
«
Reply #11 on:
July 02, 2011, 11:23:31 PM »
So RK has now run with option 1 - If so then start and run OTS please
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jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #12 on:
July 02, 2011, 11:27:40 PM »
It is scanning.(OTS)
Do I want to do anything on the notepad where it asks if I want to create a new file?
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: XP Internet Security 2012 Trojan virus
«
Reply #13 on:
July 02, 2011, 11:31:01 PM »
No OTS will give me the data I need
Logged
jackelec
Guest
Re: XP Internet Security 2012 Trojan virus
«
Reply #14 on:
July 02, 2011, 11:43:26 PM »
Well... the scan finished, but everything is gone from my desktop - I recopied the Roguekiller file from my flash drive but it won't open it. Saying "The application failed to initialize properly".
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XP Internet Security 2012 Trojan virus