am i infected with virus or spyware?

[ladygaga345]

i really have problem now because sometimes when I browse the internet is so slow then comes out a Problem Loading Page screen and when i click download on malwarebytes homepage the problem loading page screen goes out again and also i cant log in to yahoo messenger. please help me i did a quick scan with avast but nothing is found.. but when i browse to other sites like facebook everything is ok..
and also nothing is found with malwarebytes

[Pondus]

does it help if you run CCleaner ?  http://www.piriform.com/CCLEANER
and/or ATF cleaner  http://majorgeeks.com/ATF_Cleaner_d4949.html

[ladygaga345]

ive run it but nothing happens it always says Connection Was Reset i really cant get on to messenger.yahoo.com please help me

[DavidR]

Exactly what avast free version are you using, the latest is 6.0.1289 (your signature doesn't say) ?
When did this start to happen ?

What errors are you getting when logging in to yahoo messenger ?

[ladygaga345]

it says that about troubleshooting then after that it says that check your settings at internet options=>connections.. i dont know i just deleted ym because i want to reinstall it but i cant get to yahoo messenger site because the connection reset screen always pops out

i cant access any link to yahoo(except for www.yahoo.com),rest of all sites are opening ,but all the time i tried to open yahoo messenger site it shows "The Connection Was Reset" sujjest me what to do?

[ladygaga345]

i just updated my avast a while ago coz it was outdated. but still cant connect to anylinks from yahoo except www.yahoo.com and search.yahoo.com

just about yesterday

[Pondus]

if you right click avast tray icon and disable webshield, does it work then ?

[ladygaga345]

it doesnt work 

[DavidR]

i just updated my avast a while ago coz it was outdated. but still cant connect to anylinks from yahoo except www.yahoo.com and search.yahoo.com

just about yesterday

If having disabled the web shield and it doesn't work, there is something else in the mix.

OK, whilst I don't have a Yahoo Messenger account (don't use any messenger service), I can enter the uk.messenger.yahoo.com site, no problem. So I don't know which URL you would use in the Philippines (and I can try to access it) ?

I'm also able to access my.yahoo.com page for mat BT Yahoo home page.

Or is it the login location and function you can't access ?

[ladygaga345]

as what i have said i cant connect to any links on yahoo except for yahoo.com,mail.yahoo.com,travel.yahoo.com and search.yahoo.com and my.yahoo.com
 and travel.yahoo.com finance.yahoo.com health.yahoo.com
other links/ cant connec.

i think its ph.messenger.yahoo.com

[DavidR]

I occasionally get that in firefox, even on the avast forums and using the Try Again button works for me. Have you tried that button ?

I also have no problem connecting to ph.philippines.yahoo.com, image1.

I see from your image you are able to access Yahoo finance and health, but are having a problem with autos.yahoo.com (with that massive redirect URL from Yahoo.com. So I'm really unsure of what is going on with your system.

If it were malware it would normally be the whole yahoo.com domain being blocked rather than Yahoo messenger.

[ladygaga345]

yes ive tried that button but still doesnt work 

[DavidR]

I'm at a loss as you have tried disabling the web shield and even with the web shield, I can access all of those areas.

If you have 6.0.1289 (and you still haven't confirmed that [you should include that in your signature]), then you can try the checking the avastUI, Real-Time Shields, Web Shield, Expert Settings, 'Scan traffic from well-known browser processes only.' Though I'm not to hopefully given you have tried disabling the web shield.

[ladygaga345]

okay ive check 'Scan traffic from well-known browser processes only' what shall i do next??

[DavidR]

See if it works, though I'm not too confident as I believe this is outside of aast.