Autoupdate issue

[AlphaUMi]

Hello, I have the latest version, and indeed this started happening after the last program update, never seen it before.

Basically, avast! doesn't check for virus definitions updates even if correctly configured to do so. I can see this from the "Last attempt to update:" in the info section, which is always stuck at the same day/date/time. Manual updates work well, as expected.

But what could be the problem? There is something I can try in order to solve this issue?

[CraigB]

Try a repair of avast by double clicking on avast in remove programs, when you get the popup scroll down to repair click and ok, when done reboot.
Let us know how it goes.

[DavidR]

Hello, I have the latest version, and indeed this started happening after the last program update, never seen it before.

Basically, avast! doesn't check for virus definitions updates even if correctly configured to do so. I can see this from the "Last attempt to update:" in the info section, which is always stuck at the same day/date/time. Manual updates work well, as expected.

But what could be the problem? There is something I can try in order to solve this issue?

If the manual updates work, then try changing the update settings, avastUI, Settings, Updates, Proxy Settings and change to Direct connection (no proxy).

[FigVam]

Hi. I've got the same problem.

Try a repair of avast by double clicking on avast in remove programs, when you get the popup scroll down to repair click and ok, when done reboot.
Let us know how it goes.

It doesn't help, cause the interface is hanging after attempting even just stop all shields. In addition, avast started blocking windows update, active ftp connection, Skype and cFosSpeed menu.

[FigVam]

So, I used aswClear http://www.avast.com/uninstall-utility to remove it. Everything work now.
Will try to use avast again.

[CraigB]

So, I used aswClear http://www.avast.com/uninstall-utility to remove it. Everything work now.
Will try to use avast again.

I was just about to say your problem is not the same as the OP's and a clean install might help.

On another note you should also start your own topic rather than hijacking someone elses.

[FigVam]

On another note you should also start your own topic rather than hijacking someone elses.

Sorry about I didn't read carefully that manual update was OK. In my case clean install was helpful.

[AlphaUMi]

Sorry for the late response. I did perform a repair from Installed Applications. Stay tuned, please, to know what happens: you know, I have to wait to new update to be available in order to test this...

[AlphaUMi]

No luck, a waited a while, only manual installation works. What's happening? I would avoid to reinstall the whole thing..

[ady4um]

@AlphaUMi,

Besides the clean install, have you followed DavidR's suggestion:

If the manual updates work, then try changing the update settings, avastUI, Settings, Updates, Proxy Settings and change to Direct connection (no proxy).

Be aware that you can't just force database updates too frequently (they would fail anyway).

Also, remove firewall rules related to Avast so they can be re-created, and don't forget to reboot.

An additional question: Do you have normal access to internet using other tools (web browser, Windows updates, Email Clients...)?

[AlphaUMi]

@ady4um:

Well, I have always Direct connection enabled, and auto update is set to update every 120 min.
Obviously I can surf the internet normally.
COMODO is set to allow avast to connect to the internet (and in fact it connects to the server with manual update).

Please note that in the update info window (I don't know how it is called in English) the date/time of the last attempt to update is always stuck to the last time I manually performed an update: this means that avast even doesn't try to update automatically unless I click the button to perform a manual update.

Thank you for your interest. What can I do now, please?

Alpha.

[AlphaUMi]

Well, I completely uninstalled and reinstalled avast, and the issue seems to be gone. Although I had a BSOD with the BAD_POOL_HEADER few minutes later I reinstalled avast.

According to some information I found on the web, this error (it's the first time see it) means:

This error is generated when a driver or part of Windows does not allocate the memory properly, and can be caused by any of the below possibilities.

    Bad hardware drivers.
    Issues with NTFS file system or disk write issues.
    Issue with software program, e.g. anti-virus scanner.


My issue seems to be resolved by reinstalling avast.