Author Topic: Web shield stopping outgoing emails  (Read 2874 times)

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sweeps78

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Web shield stopping outgoing emails
« on: September 19, 2011, 07:02:22 PM »
Hi,

I've been running the same setup for months but last Friday all of a sudden all outgoing emails stopped working. After a ton of diagnosis, I finally figured out that what was causing the issue is the Web Shield in avast (note: NOT the mail shield). What's strange is that the Web Shield only scans http traffic...

I'm running Outlook 2003 and avast 6.0.1289.

I have had to disable the web shield in order to get things working again, but would appreciate avast tech support's feedback on how I can re-enable the web shield and still have Outlook send emails.

Online DavidR

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Re: Web shield stopping outgoing emails
« Reply #1 on: September 19, 2011, 07:27:17 PM »
If your email happened to be Hotmail, etc. then Outlook would be using Delta sync to import the web mail and probably uses an http port.

Try this:
Web Shield, Expert Settings, check the 'Scan traffic from well-known browser processes' option, see image, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

sweeps78

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Re: Web shield stopping outgoing emails
« Reply #2 on: September 19, 2011, 07:55:57 PM »
That did it, thanks!!

Could you explain this a little more though? I'm an analyst and it drives me nuts when I don't understand what was causing an issue:)

Online DavidR

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Re: Web shield stopping outgoing emails
« Reply #3 on: September 19, 2011, 08:17:39 PM »
You're welcome.

There are other applications which connect to the internet using the http protocol, which aren't browsers. This option only monitors browsers and even further well-known ones, none of the more exotic or less well-known/used browsers.

Effectively this has the web shield operate as it did in the past.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security