Author Topic: clients will not find the server console & license  (Read 5022 times)

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machines

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clients will not find the server console & license
« on: September 22, 2011, 10:54:21 AM »
hello there,

two days ago we started the bpp installation at one of our customers.

we installed the SBC console (version 1.0.888.19) and we were able to find the systems in the network. after that we pushed the clients, and restarted them ... but after that the clients are still in the trial mode > they are not able to find the server.

after reading a few threads we created a new license file, because of containing an "ü" in the company name. We inserted the new file and restarted some clients, but without result > the server is not found.

Is there a way to tell the clients manually to look for the server ?

Thanks for your help.

Greetings Marco.

Offline lukas.hasik

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Re: clients will not find the server console & license
« Reply #1 on: September 22, 2011, 01:29:40 PM »
Could you check following things, please
1, in client UI, Settings > Troubleshooting > avast! Administration Console. There should be FQDN of computer where you installed the SBC (or IP).

2, in admin. console, check ADMIN > Computer login audit trail

3, at client computer check logs sbctransport.log, avastnet.log
Quality is also a feature.

machines

  • Guest
Re: clients will not find the server console & license
« Reply #2 on: September 22, 2011, 02:53:47 PM »
hello,

to 1:

Servername/IP: KENSERVER.xxx.local Port: 25322

to 2:

in the login audit trail the system is marked with green !

to 3:

we cannot find the specified logs ?! at the client


greetings marco.

wpn

  • Guest
Re: clients will not find the server console & license
« Reply #3 on: September 22, 2011, 10:24:46 PM »
@machines for option three, browse through the directory:

WinXP/2k3
C:\Documents and Settings\All Users\Application Data\AVAST Software\

Win Vista/7/2k8
C:\ProgramData\AVAST Software\
or
C:\ProgramData\Alwil Software\Avast5\log   (taken from my own system)

machines

  • Guest
Re: clients will not find the server console & license
« Reply #4 on: September 23, 2011, 01:16:24 PM »
hello wpn,

thanks for the hint. we checked the logs and found out that there was a problem with the dns-lookup. so we changed in the client the name of the server to the real ip-adress, restarted the system and it finds the server.

now for some reason we get the message that the vps could not be updated. but first we have to check the proxy-settings. i will do that on monday and then i´ll get back and give a feedback.

greetings marco.

wpn

  • Guest
Re: clients will not find the server console & license
« Reply #5 on: September 24, 2011, 07:29:18 PM »
no problem, may i suggest to read the SBC FAQ that is a sticky, there is more tips (one among is the directories ;)) in there

goodluck monday

machines

  • Guest
Re: clients will not find the server console & license
« Reply #6 on: September 26, 2011, 02:30:17 PM »
@wpn > thanks for the hint with the faq, which i read before.

but i still have the problem that the clients will not get the actual vps-file. we started then a manual update at the client, which produced an error that the client cannot find the internet server. all the other client are not willing to update.

what can we do and what can we check ?

thanks for your help.

machines

  • Guest
Re: clients will not find the server console & license
« Reply #7 on: September 29, 2011, 02:17:35 PM »
hello there,

we still have the problem that the clients are not willing to update!

again, what can we check or do to get this running ?

thanks. greetings marco.