Author Topic: need help immediately...trouble after update  (Read 1802 times)

0 Members and 1 Guest are viewing this topic.

Danaya

  • Guest
need help immediately...trouble after update
« on: November 29, 2011, 03:01:33 PM »
I update my laptop which is a sony vaio windows 7
after update it asked me to reboot and I clicked yes
it started the reboot but was stuck on windows starting screen for about 5 minutes until I forced it to shut down.
I then restarted my laptop and a screen popped up saying

Your computer was unable to start
startup repair is checking your system for problems (and it goes on to say this will take a few minutes) it has not been about 10 minutes. it asked me if I wanted to do a system restore so I clicked yes and now its just loading and loading.
no progress...what shall I do
tyvm

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67236
Re: need help immediately...trouble after update
« Reply #1 on: November 29, 2011, 10:09:07 PM »
Do you use any other antivirus in this computer?
How did you remove it?
Any other security program that could interfere?
Can you boot Windows in Safe Mode?
The best things in life are free.

Danaya

  • Guest
Re: need help immediately...trouble after update
« Reply #2 on: November 30, 2011, 03:40:49 AM »
well I let the startup repair finish but it did nothing
I then had to force shut down and it did and when I rebooted it gave me a screen again to either start up windows normally or use the startup repair. well needless to say I used the normally and it seems to be fine now thank goodness.
thanks for your reply and hagn

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67236
Re: need help immediately...trouble after update
« Reply #3 on: November 30, 2011, 11:38:28 AM »
If you need further help, just let us know :)
The best things in life are free.