new update problem - freezes

[cloud]

Hi, Hope you can help. I just got the new update and when the scan gets to C.|...|s-1-5-21-2646752555-2703944788-1453689197-1055 it freezes everything up. I have looked everywhere for this file and am unable to find it. I have xp sp2 and sbcyahoo dsl.
Thanks for your time.

Cloud

[cloud]

I just saw this problem on another post and they downloaded beta 4.5.536 to fix it. Where do I find that download?

Thanks a bunch. Cloud

[cloud]

I hate to sound stupid but what is beta?

[peterfu]

Hi cloud,
to install the version 4.5.36 pls read this thread:
http://forum.avast.com/index.php?board=2;action=display;threadid=9007

I'm not sure if 4.5.36 is officially released now, so pls check Your version before doing that.

A beta version is a software not oficially released yet, which is published for testing. Usually such a version may have some minor bugs, which are then corrected during the beta test phase till the software is officially released. Avast beta version are very stable - I have this version installed and had no problems with it.

Are You sure everything freezes - may be the file is a huge archive, which take some time to scan. I assume this file is in one of the temporary directories.

br
Peter

[cloud]

Peter,

Yeah, even my mouse stops working. I had to turn off my machine with the switch which I hate to do. Everything looks okay though. I'm running 4.5 version.

I checked the temp directory but will try again. If it is there I could just delete it, right?

Thanks for the info on the 4.5.536, will check it out.

Cloud

[Vlk]

What operating system are you using?

[cloud]

I'm using xp sp2

I downloaded beta 4.5.536 and still having the same problem. I found this file in the registry but I will have to get a friend to help me find out what it is. lol

Any help is appreciated.

Thanks,

Cloud

[DavidR]

I'm using xp sp2

I downloaded beta 4.5.536 and still having the same problem. I found this file in the registry but I will have to get a friend to help me find out what it is. lol

Any help is appreciated.

Thanks,

Cloud

There has been a very recent official release 4.5.542, just do a regular manual program update.

What file did you find in registry? You have lots of friends here, you just haven't met them yet.

The registry doesn't contain files but links to files.

[cloud]

the file is HKEY_USERS btw

[bob3160]

cloud:
HKEY_USERS, one of the “real” keys in the Windows 95/98 and Windows NT registry. ...

[cloud]

Bob,

hmmmm, I guess that means those are important to my system. I have XP. Would that make a difference?

Thanks very much for your help everyone. I do appreciate it. I will get this figured out and I'm learning a lot.

Cloud

[Eddy]

Please post the key here and let us have a look.
(start > run > regedit > navigate to and click on the key > file > export > copy/paste the content of the created file here)

Not everything in the registry is legitimate

[cloud]

I was unable to copy and when I tried to attach it there was a dns error. The registry editor would let me print it. When I checked to see how much paper I needed it showed 3764 pages and 86.6 MB! I scanned the 1st 5 pages. I hope this helps. Thanks for your patience.

Cloud


Key Name:
Class Name:
Last Write Time: Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

Key Name: \AppEvents Class Name:
Last Write Time:

HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005 <NO CLASS>
11/29/2004 - 9:51 PM

HTTPllSAVED REG DWORD OxO

HTTPllSAVED VAL REG DWORD OxO

HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005

<NO CLASS> 12/11/2002 - 1:58 PM

Key-Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels ­
Class Name:   <NO CLASS>
Last Write Time: 8/24/2004 - 8:35 PM

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\ Default
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO NAME> REG SZ Default Beep

DispFileName REG SZ @mmsys.cpl,-5824

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\ActivatingDocument
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Complete Navigation

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\AppGPFault
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO NAME>
REG SZ Program error

DispFileName REG SZ @mmSys.cpl,-5825

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\Banner
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0

Name: Type: Data:

<NO NAME>
REG SZ
Directional Arrows

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\BlockedPopup
Class Name:   <NO CLASS>
Last Write Time: 8/24/2004 - 8:35 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Blocked Pop-up Window

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\CCSelect
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME> REG SZ Select

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\Close
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name:
Type:
Data:

<NO NAME>
REG SZ
Close program

Value 1 Name: Type: Data:

DispFileName REG SZ @rnrnsys.cpl,-5826

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\CriticalBatteryAlarm
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Critical Battery Alarm

Value 1 Name: Type: Data:

DispFileName REG SZ @rnrnsys.cpl,-5827

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\DeviceConnect
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name:
Type:
Data:

<NO NAME>
REG SZ
DevIce Connect

Value 1 Name: Type: Data:

DispFileName REG SZ @rnrnsys.cpl,-5828

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\DeviceDisconnect
Class Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
DevIce Disconnect

Value 1 Name: Type: Data:

DispFileName REG SZ @mmsys.cpl,-5829

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\DeviceFail
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
DevIce Failed to Connect

Value 1 Name: Type: Data:

DispFileName REG SZ @mmsys.cpl,-5830

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\DragDrop
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ Drag-n-Drop

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\EmptyRecyc1eBin
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Empty Recycle Bin

Value 1 Name: Type: Data:

DispFileName REG SZ @mmsys.cpl,-5831

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\FaxError
Class   Name:   <NO   CLASS>
Last Write Time: 1/21/2003 - 11:41 AM
Value 0
Name: Type: Data:

<NO NAME> REG SZ Fax error

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\FaxLineRings
Class   Name:   <NO CLASS>

Last Write Value 0
Name: Type: Data:

Time:

1/21/2003 - 11:41 AM

<NO NAME>
REG SZ
Fax line rings

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\FaxNew
Class   Name:   <NO CLASS>
Last Write Time: 1/21/2003 - 11:41 AM
Value 0
Name: Type: Data:

<NO NAME> REG SZ New fax

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\FaxSent
Class Name:   <NO CLASS>
Last Write Time: 1/21/2003 - 11:41 AM
Value 0
Name: Type: Data:

<NO NAME> REG SZ
Fax sent

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\ListSelect
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Launcher List Select

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\LowBatteryAlarm
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
Low Battery Alarm

Value 1 Name: Type: Data:

DispFileName REG SZ @mmsys.cpl,-5832

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\MailBeep
Class Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

<NO NAME>
REG SZ
New-Mail Notification

Value 1 Name: Type: Data:

DispFileName REG SZ @mmsys.cpl,-5837

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\Maximize

Class Name:
Last Write Time: Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO CLASS> 12/11/2002 - 1:58 PM

<NO NAME> REG SZ MaxImize

DispFileName REG SZ @mmsys.cpl,-5833

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\MenuCommand
Class Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO NAME> REG SZ
Menu command

DispFileName REG SZ @mmsys.cpl,-5834

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\MenuPopup
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO NAME> REG SZ Menu popup

DispFileName REG SZ @mmsys.cpl,-5835

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\Minimize
Class   Name:   <NO CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Value 1 Name: Type: Data:

<NO NAME> REG SZ MinImize

DispFileName REG SZ @mmsys.cpl,-5836

Key Name:   HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005
\AppEvents\EventLabels\MoveMenuItem
Class   Name:   <NO   CLASS>
Last Write Time: 12/11/2002 - 1:58 PM
Value 0
Name: Type: Data:

Key Name:

<NO NAME>
REG SZ
Move Menu Item

HKEY USERS\S-1-5-21-2646752555-2703944788-1453689397-1005

[cloud]

Please don't give up on me. I have no idea what to do next.  :'( Registry is a very scary place and I don't know if I have av protection.

Thanks for all your help so far.

Cloud

[igor]

Try to update to the recent build (546).
If the problem still persists... well, it's necessary to find the particular file/folder. You can e.g. turn on the creation of the report file (check all the items there, including "OK files") and run the scan again. After the freeze, check the end of the report file - the real file is likely to be close to the end of the file.
Btw, does it matter if the scanning of archives is on/off?