hectic-mmv is from Avast! team but nobody posted the details he requested to help solve the problem here.
the app appears very buggy at a glance in the forum only because the forum is meant to report issues by large, not to sing praises (u can if u want to)
it does not mean that it is buggy to most of the 190 million Avast! community, thus no announcement of serious problem with the app.
as for the ticket, i hope they reply u soon.