Author Topic: Can't Install Or Update  (Read 13554 times)

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Offline grog1961

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Can't Install Or Update
« on: February 27, 2012, 07:36:40 AM »
It says that there are new definitions and new program but nothing happens when I try to manually update
either one. I downloaded the Avast 7 (free version) from  CNET but I get 2 error messages and the program won't install.
I just bought a new computer today which has Windows 7 (old had Windows XP) but I didn't hook it up yet and don't know if I should install the new version of Avast if I can't get it to run on on this computer.
Never had any problems at all with updates until today.
What do I need to do???? :'(

Offline ady4um

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Re: Can't Install Or Update
« Reply #1 on: February 27, 2012, 07:40:53 AM »
It seems more users are having some problems with updates during the last few hours (among other issues). It could be some server problem, or something not related to your specific system. If you can, wait some more hours, and then reboot and try again if the updates are working (in the system already running avast).
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Offline grog1961

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Re: Can't Install Or Update
« Reply #2 on: February 27, 2012, 08:20:34 AM »
Thanks for the reply!!!!
I hope it updates both the definitions and to Avast 7.

Offline avadas.de

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Re: Can't Install Or Update
« Reply #3 on: February 27, 2012, 09:48:06 AM »
Hi,

its a general problem at the moment.
Feel welcome to also visit the German Avast Community Forums for support and discussions with other security specialists as well as beginners!

Avast 19.6.2383 German Release Notes

Offline billie jean

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Re: Can't Install Or Update
« Reply #4 on: February 27, 2012, 09:54:25 AM »
I can't update either tried to uninstall and it would do that either. Please reassure me that it is working ok. I updated my laptop with no problems at all yesterday.

Offline grog1961

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Re: Can't Install Or Update
« Reply #5 on: February 27, 2012, 06:47:28 PM »
Still unable to do any updates to definitions or update to version Avast 7

Offline DavidR

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Re: Can't Install Or Update
« Reply #6 on: February 27, 2012, 06:59:53 PM »
There was problem with a corrupt definitions update, they are working on it and a fix to resolve the inability to update.

See http://forum.avast.com/index.php?topic=94454.msg752250#msg752250 and reply #11 below it.
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Offline grog1961

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Re: Can't Install Or Update
« Reply #7 on: February 27, 2012, 07:20:18 PM »
Thanks for the update!!!!

Offline DavidR

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Re: Can't Install Or Update
« Reply #8 on: February 27, 2012, 08:14:14 PM »
You're welcome, hopefully it won't be too long for the fix.
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Offline chimp78

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Re: Can't Install Or Update
« Reply #9 on: February 27, 2012, 08:28:58 PM »
Avast kept popping up asking me to update because engine and virus definitions are old. It is 120226-4, but a new one is 120227-0. I can't update it because it kept initializing. Will have to wait for the tool/program you mentioned above to be out later to fix this issue.

Offline DavidR

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Re: Can't Install Or Update
« Reply #10 on: February 27, 2012, 08:36:38 PM »
Well in the link I gave Vlk states two options:
1. clean reinstall, uninstall using aswclear.exe which you run from safe mode and reboot then install avast from normal mode.
2. wait for the fix, which hopefully shouldn't be too long.

Depends on how much work/hassle you consider a clean reinstall to be. For me it took a little over 5 minutes, but I'm well prepared and very familiar with clean installs from beta testing.

Personally I would suggest you wait a little longer as it should be less hassle all round and avast is otherwise working for you isn't it ?
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Offline chimp78

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Re: Can't Install Or Update
« Reply #11 on: February 27, 2012, 08:42:55 PM »
Yes, I am aware of this. Hoping the tool/program that will be out anytime will solve the issue or will have to use the first option instead.

Offline grog1961

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Re: Can't Install Or Update
« Reply #12 on: February 27, 2012, 08:45:13 PM »
In regards to a new computer, will I have any issues installing Avast 7 (no version installed yet on new computer)????

Offline DavidR

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Re: Can't Install Or Update
« Reply #13 on: February 27, 2012, 08:48:50 PM »
In regards to a new computer, will I have any issues installing Avast 7 (no version installed yet on new computer)????

If you want to use the first option, just repost and say I will post info, links and steps to follow.

In regards to a new computer, will I have any issues installing Avast 7 (no version installed yet on new computer)????

I don't believe so as that would be the same as a clean install, this assumes that this computer hasn't had another AV installed (not just avast) and has been completely removed.
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Offline grog1961

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Re: Can't Install Or Update
« Reply #14 on: February 27, 2012, 08:57:30 PM »
Thanks again!!!!
Is there a way to get the "Talk Like A Pirate" Version for my new computer????
I got that version on my old computer and kept it that way because I liked it instead
of going back to the normal version.