Author Topic: Call Pilot .VBK voice files being blocked in Outlook  (Read 1473 times)

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Call Pilot .VBK voice files being blocked in Outlook
« on: February 29, 2012, 04:37:35 PM »
I have just updated to Avast 7 pro.

Now my callpilot voicemail is being blocked.  Have fixed it for now by switching mail shield heuristic checking of attachments OFF - sure it was on in 6 if it existed.
I also have *.VBK files ignored in file system shield or they will not open, however without the above fix the file is now removed and a heuristics message is inserted.

I note that this was a problem back in 2006 and 2008 at which point no solution was offered other than switching scanning off.  It has been working fine for me so far in both versions 5 and 6.

I am not happy in reducing protection and ask if there is an alternate method of whitelisting the .VBK files.