Author Topic: How to delete avast! account?  (Read 20254 times)

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Offline jrace

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How to delete avast! account?
« on: March 03, 2012, 02:44:50 PM »

So far I have tried everything for almost 2 weeks:
Clean install, disconnect-reconnect, changing update times, wait...wait...wait, nothing helps!
That means I most likely don't need any advice, unless totally revolutionary, to show my  systems in the avast! account.

Since it is apparently impossible for me to show details of my 2 devices (laptops) in my avast! account although they are both connected, I would like to know:

How can I delete or have deleted my avast! account (my.avast.com)???

There seems to be no way on the page itself.
Sony VGN-SZ71VN/X, 4GB RAM, 256GB SSD, win7/32_ult_SP1-U
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Re: How to delete avast! account?
« Reply #1 on: March 03, 2012, 02:52:49 PM »
what if you just delete devices from the account, log out, log back in and wait until they're detected again?
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Offline jrace

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Re: How to delete avast! account?
« Reply #2 on: March 03, 2012, 04:32:26 PM »

Thanks for your answer logos.
I did that quite some times but it didn't work and second I don't have any devices in my accont. They both do not show up!
All I see is the default page but no device.

Any idea how to delete the accont?
Sony VGN-SZ71VN/X, 4GB RAM, 256GB SSD, win7/32_ult_SP1-U
avast! pro 11.2.2255, Win7 Firewall, MBAM 2.2.0.1024
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Re: How to delete avast! account?
« Reply #3 on: March 03, 2012, 04:34:18 PM »

Thanks for your answer logos.
I did that quite some times but it didn't work and second I don't have any devices in my accont. They both do not show up!
All I see is the default page but no device.

Any idea how to delete the accont?

it's up to Avast to answer this question, there's no option at user level to delete the account.
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Offline jrace

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Re: How to delete avast! account?
« Reply #4 on: March 03, 2012, 04:37:12 PM »

.....and how can I attract their attention?
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Re: How to delete avast! account?
« Reply #5 on: March 03, 2012, 05:09:08 PM »

.....and how can I attract their attention?

well they read the forums. A few others asked the same - account deletion - no feedback so far...
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Offline jrace

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Re: How to delete avast! account?
« Reply #6 on: March 03, 2012, 05:55:47 PM »

.....and how can I attract their attention?

well they read the forums. A few others asked the same - account deletion - no feedback so far...

Thanks so far for your time logos.
So the only thing will be hope, wait and see!
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avast! pro 11.2.2255, Win7 Firewall, MBAM 2.2.0.1024
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Offline Dch48

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Re: How to delete avast! account?
« Reply #7 on: March 03, 2012, 07:06:52 PM »
In order for the devices to show in the account, you have to log into the account through the avast gui. Go to settings and account and disconnect. Then reconnect through the main gui screen . After doing that the device should show in the account. There is one thing that I consider a glitch. If for some reason you disconnect again, when you reconnect, the same device will get a duplicate entry and only that one will update. You have to delete the old one.  Things don't seem to be working quite as they should yet.
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Offline jrace

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Re: How to delete avast! account?
« Reply #8 on: March 03, 2012, 07:37:33 PM »

@ Dch48

I'm sorry to say I did what you said numerous times in the last 2 weeks with no success at all.
Either my systems don't like avast! account or there is really something incompatible in the process of connecting!

Thanks for your answer!
Sony VGN-SZ71VN/X, 4GB RAM, 256GB SSD, win7/32_ult_SP1-U
avast! pro 11.2.2255, Win7 Firewall, MBAM 2.2.0.1024
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Offline Dch48

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Re: How to delete avast! account?
« Reply #9 on: March 03, 2012, 07:43:08 PM »
Try making another account with a different email address and see if that one works.
Avatar FX6327X desktop, FX-6300 CPU, RX 470 GPU, 8GB RAM, Windows 10 Home 64 bit
HP dv6-6140us laptop, A8-3500M APU, 8GB RAM, Windows 7 Home Premium 64 bit
RCA W101 v2 10" tablet, Intel Atom Bay Trail Z3735F processor, 2GB RAM, Windows 10 Home 32 bit

Offline jrace

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Re: How to delete avast! account?
« Reply #10 on: March 03, 2012, 07:57:11 PM »
Try making another account with a different email address and see if that one works.

That could be worth a try.
I considered that already for a second or two and I guess I will do it as a last resort after somebody from avast! tells me how to delete an account.
I don't like the idea too much to spread my email addresses and codes all over the world!

Thanks Dch48!
Sony VGN-SZ71VN/X, 4GB RAM, 256GB SSD, win7/32_ult_SP1-U
avast! pro 11.2.2255, Win7 Firewall, MBAM 2.2.0.1024
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Offline FlyingRobot

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Re: How to delete avast! account?
« Reply #11 on: March 03, 2012, 10:05:48 PM »
Anyone see a way to delete an avast forum account?  It looks like the SMF forum software supports a "Delete This Account" action that is not made available to (enabled for) users.  So unless I'm missing something, that should be added to the list.

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Re: How to delete avast! account?
« Reply #12 on: March 03, 2012, 10:09:12 PM »
Anyone see a way to delete an avast forum account?  It looks like the SMF forum software supports a "Delete This Account" action that is not made available to (enabled for) users.  So unless I'm missing something, that should be added to the list.

completely off topic here, this thread is related to avast software (the AV or AIS) user accounts. Otherwise, even if SMF does indeed support forum account deletion at user level, it's up to the admins to make it available, or not. If you want your account deleted here, start your own thread and do a request, or mail an Avast team admin.
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Offline FlyingRobot

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Re: How to delete avast! account?
« Reply #13 on: March 03, 2012, 10:24:49 PM »
completely off topic here, this thread is related to avast software (the AV or AIS) user accounts. Otherwise, even if SMF does indeed support forum account deletion at user level, it's up to the admins to make it available, or not. If you want your account deleted here, start your own thread and do a request, or mail an Avast team admin.

I mentally pulled back to the more general "ability of users to delete their account" issue, and is so doing, indeed did talk about something not appropriately topical.  Apologies in order and offered.

Offline jrace

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Re: How to delete avast! account?
« Reply #14 on: March 07, 2012, 11:44:39 PM »

After update to version 7.0.1426 there is no change with avast account concerning the "my.avast.com" page. Although avast! GUI shows "connected" there is nothing shown in the "Device page".

Support ticket:  RJU-421363
Sony VGN-SZ71VN/X, 4GB RAM, 256GB SSD, win7/32_ult_SP1-U
avast! pro 11.2.2255, Win7 Firewall, MBAM 2.2.0.1024
FF 45.0