Author Topic: Can't update Avast after System Restore Ver 5 to Ver 7  (Read 2437 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Can't update Avast after System Restore Ver 5 to Ver 7
« on: March 25, 2012, 12:24:03 PM »
On 12 March I updated my Avast from v5 to v7.  Today I had to do a system restore which took me back to v5.  However Avast is stopped and I can't get it started.  I am not sure how to remove the old version(which shows to be v5 now)  so that I can update it with the latest.  When I tried the help it brought up the v7 help (it's a bit confused????).  It will not let me updated it from the user interface and I can't find the Avast folder in the 'All Programs' to use the uninstall.  Also not in the control panel.  I am using Vista 32 bit OS.  How can I get avast working again?

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #1 on: March 25, 2012, 12:29:43 PM »
follow the instructions and remove with this (from dropp down menu run it for both avast 5 and 7) then reboot    http://www.avast.com/uninstall-utility

i guess you have the free.......download and install new http://filehippo.com/download_avast_antivirus/

« Last Edit: March 25, 2012, 12:38:07 PM by Pondus »

REDACTED

  • Guest
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #2 on: March 25, 2012, 01:42:44 PM »
Thank you for the utility.
No it's not the free one.  It's the bought suite.  Where do I get that from?

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #3 on: March 25, 2012, 01:44:55 PM »
download and install as trail  http://www.avast.com/free-antivirus-download

when you have it up and running and updated...insert your license file

REDACTED

  • Guest
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #4 on: March 25, 2012, 02:01:36 PM »
Thank you.  That makes sense. I do have the lic file.

andrzejvca

  • Guest
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #5 on: March 25, 2012, 08:43:15 PM »
Hi Pondus. I have the same problem as av, but I can not remove Avast. I am getting "acwsclear.exe is not valid Win32 application" window while trying to run it. I hope you can help me. I am using free version of Avast, Vista32.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37534
  • Not a avast user
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #6 on: March 25, 2012, 08:53:01 PM »
and you run it in safemode ?

andrzejvca

  • Guest
Re: Can't update Avast after System Restore Ver 5 to Ver 7
« Reply #7 on: March 25, 2012, 09:06:11 PM »
Yes, I used safemode.