Author Topic: My.Avast.com Down?  (Read 5772 times)

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Offline Keith L.

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My.Avast.com Down?
« on: March 09, 2012, 07:16:03 PM »
I have setup an account at my.avast.com at approx 10 am CST today 9 Mar 2012.  I clicked on the activation link (capture1), but got the error in capture 2.  I tried to login, but got another error. (capture 3)  I then tried resetting my password and yet again, got an error. (capture 4)   

Can someone please assist me?

Thank you,

Keith

Offline gillest

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Re: My.Avast.com Down?
« Reply #1 on: March 09, 2012, 07:18:10 PM »
The site is giving this error message "Service Temporarily Unavailable".

I assume the server is down either because of a problem or for maintenance. Let`s be patient  :)
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Offline gillest

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Re: My.Avast.com Down?
« Reply #2 on: March 10, 2012, 02:58:29 PM »
Down again this morning after having been up for a few hours
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Offline AdrianH

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Re: My.Avast.com Down?
« Reply #3 on: March 10, 2012, 03:14:36 PM »
Yup,down more than up it seems.

I am still puzzled as to why avast have even set this up, all the content a user sees on that site when it is working is already present in the GUI and 30 day report. What does a user gain from this,it's just more outbound connections/bandwidth use and unless there is something wonderful hidden somewhere at my.avast.com I and a many others are at a loss as to it's value ?

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Offline Dr Mahmoud

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Re: My.Avast.com Down?
« Reply #4 on: March 10, 2012, 03:19:23 PM »
Have the same problem here.

Offline gillest

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Re: My.Avast.com Down?
« Reply #5 on: March 10, 2012, 03:19:50 PM »
I find it useful as I am supporting several remote systems. If the information is kept current it would enable me to see that a remote user has not upgraded to a latest version or has had a virus infection or attempt (activity log). I can see it being useless for someone with only 1 local PC.
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Offline AdrianH

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Re: My.Avast.com Down?
« Reply #6 on: March 10, 2012, 03:25:35 PM »
I find it useful as I am supporting several remote systems. If the information is kept current it would enable me to see that a remote user has not upgraded to a latest version or has had a virus infection or attempt (activity log). I can see it being useless for someone with only 1 local PC.

I understand what you are saying but there is a problem here in that the information provided on that site is 1) less than you get on the GUI and 2) is not accurate.  When I first connected to my 3 machines to the account all machines were continually reported as up to date and protected, my sons machine is off for 5 full days, no connection at all and it is still listed as protected etc. which clearly it is not , the system failed to recognise that his machine had not been online.
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Offline gillest

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Re: My.Avast.com Down?
« Reply #7 on: March 10, 2012, 03:54:34 PM »
I agree it needs lot`s of work but I also understand that this is the first iteration.
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Offline AndyR

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Re: My.Avast.com Down?
« Reply #8 on: March 10, 2012, 06:49:06 PM »
I understand what you are saying but there is a problem here in that the information provided on that site is 1) less than you get on the GUI and 2) is not accurate.  When I first connected to my 3 machines to the account all machines were continually reported as up to date and protected, my sons machine is off for 5 full days, no connection at all and it is still listed as protected etc. which clearly it is not , the system failed to recognise that his machine had not been online.

I get the error today that my password is wrong...
Also; if your sons machine is off for 5 days; what Avast online is showing you is that the last time that you son's machine was online (the main source of threats) it was up to date and protected.
I can only assume that it will go to a yellow ? after a while; but only show unprotected if your son's machine was online and not up to date.
I monitor a few PC's on the online account; and I wouldn't want to see "unprotected" next to a PC that hasn't been switched on for a week... Because it's not unprotected; it's fine.

Offline DavidR

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Re: My.Avast.com Down?
« Reply #9 on: March 10, 2012, 07:07:53 PM »
I think it isn't that you password is wrong, as in the above image, more likely that it is because it can't be verified as the backend service can't be accessed.
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Offline MikeRepairs

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Re: My.Avast.com Down?
« Reply #10 on: March 11, 2012, 07:59:15 AM »
Is this related to the problem where I cannot register new installs of Avast AV Free?

After clicking  "Already have account" and entering my email and password, I get "Service Temporary Unavailable try again later".
This is not a functional registration system!
 I have been having problems registering my customer's computers for  2 days.
It does not work more than it does.
It is embarrassing to tell them they have to register their new antivirus "later"  >:( >:(
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Offline GTX66

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Re: My.Avast.com Down?
« Reply #11 on: March 11, 2012, 07:53:41 PM »
Is this related to the problem where I cannot register new installs of Avast AV Free?

After clicking  "Already have account" and entering my email and password, I get "Service Temporary Unavailable try again later".
This is not a functional registration system!
 I have been having problems registering my customer's computers for  2 days.
It does not work more than it does.
It is embarrassing to tell them they have to register their new antivirus "later"  >:( >:(

Is there an ETA as to when this will be fixed?

Offline gillest

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Re: My.Avast.com Down?
« Reply #12 on: March 11, 2012, 07:54:42 PM »
working now! for how long? unknown...
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Offline GTX66

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Re: My.Avast.com Down?
« Reply #13 on: March 11, 2012, 08:36:19 PM »
working now! for how long? unknown...

Not for me.

Offline Tgell

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Re: My.Avast.com Down?
« Reply #14 on: March 11, 2012, 08:51:05 PM »
my.avast.com is currently working for me. I am located in the States.