Technical help request - Installation

[essexboy]

I have a person I am helping who gets this error when they try to install Avast

I have allready had them run aswClear to remove all traces before re-install...and this is the error they are getting - any one have a thought on this ?

It looks as though ashbase.dll is not being loaded

21.04.2012 10:18:44 general: Error: ashBase.dll (C:\Program Files\AVAST Software\Avast\ashBase.dll) could not be loaded
21.04.2012 10:18:44 general: DldSrc set to inet
21.04.2012 10:18:44 general: Server definition(s) loaded for 'main': 255 (maintenance:0)
21.04.2012 10:18:44 general: SelectCurrent: selected server 'Download310 AVAST5 Server' from 'main'
21.04.2012 10:18:44 internet: SYNCER: Type: use IE settings
21.04.2012 10:18:44 internet: SYNCER: Auth: another authentication, use WinInet
21.04.2012 10:18:46 internet: Sending stats 'http://download310.avast.com/cgi-bin/iavs4stats.cgi': 20000004 0
21.04.2012 10:18:46 file: NeedReboot=true
21.04.2012 10:18:46 file: MoveFileEx(C:\PROGRA~1\AVASTS~1\Avast\ASWREG~2.EXE, NULL)
21.04.2012 10:18:46 file: MoveFileEx(C:\PROGRA~1\AVASTS~1\Avast\AVASTG~2.DLL, NULL)
21.04.2012 10:18:46 file: MoveFileEx(C:\PROGRA~1\AVASTS~1\Avast, NULL)
21.04.2012 10:18:46 general: Return code: 0x0000007E [The specified module could not be found.]
21.04.2012 10:18:46 general: Stopped: 21.04.2012, 10:18:46

[Asyn]

Is he using version 4..??

[essexboy]

No I had her download V7 from the direct link

[Asyn]

Strange.

Please post her specs.
- Which avast!..?? (Free/Pro/IS)
- Which version..??
- OS..?? (32/64 Bit..? - which SP..?)
- Other security related software installed..??
- Which AV used before avast!..??

[CraigB]

I dare say you've queried with her about wheather she has run a removal tool for the old AV she had installed before avast

[DavidR]

One topic I found with this error in it and though it doesn't seem related, the OP resolved it by reinstalling C++ http://forum.avast.com/index.php?topic=92483.msg736404#msg736404.

Although this happened with an older version of avast, it might be worth trying a reinstall of Visual C++ 2008 Redistributable.
You/they need 2008 SP1 - this is the one:
Microsoft Visual C++ 2008 SP1 Redistributable Package ATL Security Update

[Asyn]

Although this happened with an older version of avast...

According to line 7 of essexboy's quote, it is an old version.

[essexboy]

I think that may be it David

I have just had her install SP1 for 2005 to get Office working

Running Win 7
No Av prior

[DavidR]

Although this happened with an older version of avast...

According to line 7 of essexboy's quote, it is an old version.

I'm not referring to essexboy's quote, but with the topic link that I gave, with the possible solution reinstalling C++ 2008.

[DavidR]

I think that may be it David

I have just had her install SP1 for 2005 to get Office working
<snip>

Hopefully so, fingers crossed.