Win64:ZAcces-E[Rtk] and more plz help

[WolfAlvein]

Hi everyone on the avast community first of all I want to say Hi this is my first time posting in the forum and was trying to get some help on the viruses I got which are has follow:

C:\Windows\system32\dlaudfam.dll     Win64:ZAcces-E[Rtk]
C:\Windows\assembly\GAC_32\desktop.ini   Win32:Sirefef-FQ[Drp]
C:\Windows\assembly\GAC_64\desktop.ini   Win32:Sirefef-HO[Drp]

all 3 of them repeat another time but are exactly the same threat and are located in the same place, if anyone can help me out I would really appreciate it. Thanks in Advance.

And I didn't post the log because I couldn't seem to find it if anyone can tell me where to look I will gladly put it.
 

[Pondus]

follow the guide here and attach (not copy and paste) logs from Alwarebytes / OTL / aswMBR
http://forum.avast.com/index.php?topic=53253.0

[jeffce]

Monitoring...

[WolfAlvein]

Ok I have followed the instructions just , And here are the logs, I hope this helps out. Thanks for your time

[jeffce]

Hi,

Please download and run ERUNT (Emergency Recovery Utility NT).  This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.  **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.
----------

Run OTL.exe

• Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
  
  

Code: [Select]

:Services

:OTL
MOD - [2010/11/20 07:49:56 | 000,232,448 | ---- | M] () -- \\?\globalroot\systemroot\syswow64\mswsock.DLL
MOD - [2010/11/20 07:49:56 | 000,232,448 | ---- | M] () -- \\.\globalroot\systemroot\syswow64\mswsock.dll
SRV:[b]64bit:[/b] - [2009/07/13 21:09:46 | 000,006,656 | ---- | M] (Oak Technology Inc.) [Auto | Running] -- C:\Windows\SysNative\dlaudfam.dll -- (symantecantibotfilter)
IE:[b]64bit:[/b] - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://latam.msn.com/?ocid=iehp
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = es-VE
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 59 4D 3F E4 AC 21 CD 01  [binary data]
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
O4 - HKLM..\Run: [Chrome] C:\chrome\chrome.exe ()
O33 - MountPoints2\{0fae8f9e-924e-11e1-a45c-ecbbb055d52d}\Shell - "" = AutoRun
O33 - MountPoints2\{0fae8f9e-924e-11e1-a45c-ecbbb055d52d}\Shell\AutoRun\command - "" = E:\Setup.exe
O33 - MountPoints2\{2491e0d2-7819-11e1-9f61-6cf04908210c}\Shell - "" = AutoRun
O33 - MountPoints2\{2491e0d2-7819-11e1-9f61-6cf04908210c}\Shell\AutoRun\command - "" = F:\SETUP.EXE -- [2000/10/06 08:25:47 | 000,030,208 | R--- | M] ()
O38 - SubSystems\\Windows: (ServerDll=consrv:ConServerDllInitialization,2)
NetSvcs:[b]64bit:[/b] symantecantibotfilter - C:\Windows\SysNative\dlaudfam.dll (Oak Technology Inc.)
[2012/04/16 05:10:51 | 000,000,000 | -HSD | C] -- C:\chrome
[2012/04/30 21:16:18 | 000,000,000 | -HS- | M] () -- C:\Windows\SysNative\dds_trash_log.cmd
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot when it is done
• Then run a new scan and attach a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  

----------

In your next reply please attach both of the logs made by OTL.  :)

[WolfAlvein]

Hi,

Please download and run ERUNT (Emergency Recovery Utility NT).  This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.  **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.
----------

Run OTL.exe

• Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL
  
  

Code: [Select]

:Services

:OTL
MOD - [2010/11/20 07:49:56 | 000,232,448 | ---- | M] () -- \\?\globalroot\systemroot\syswow64\mswsock.DLL
MOD - [2010/11/20 07:49:56 | 000,232,448 | ---- | M] () -- \\.\globalroot\systemroot\syswow64\mswsock.dll
SRV:[b]64bit:[/b] - [2009/07/13 21:09:46 | 000,006,656 | ---- | M] (Oak Technology Inc.) [Auto | Running] -- C:\Windows\SysNative\dlaudfam.dll -- (symantecantibotfilter)
IE:[b]64bit:[/b] - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE:[b]64bit:[/b] - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://latam.msn.com/?ocid=iehp
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = es-VE
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 59 4D 3F E4 AC 21 CD 01  [binary data]
IE - HKU\S-1-5-21-2867371149-973426490-2754773127-1000\..\SearchScopes,DefaultScope = {0633EE93-D776-472f-A0FF-E1416B8B2E3A}
O4 - HKLM..\Run: [Chrome] C:\chrome\chrome.exe ()
O33 - MountPoints2\{0fae8f9e-924e-11e1-a45c-ecbbb055d52d}\Shell - "" = AutoRun
O33 - MountPoints2\{0fae8f9e-924e-11e1-a45c-ecbbb055d52d}\Shell\AutoRun\command - "" = E:\Setup.exe
O33 - MountPoints2\{2491e0d2-7819-11e1-9f61-6cf04908210c}\Shell - "" = AutoRun
O33 - MountPoints2\{2491e0d2-7819-11e1-9f61-6cf04908210c}\Shell\AutoRun\command - "" = F:\SETUP.EXE -- [2000/10/06 08:25:47 | 000,030,208 | R--- | M] ()
O38 - SubSystems\\Windows: (ServerDll=consrv:ConServerDllInitialization,2)
NetSvcs:[b]64bit:[/b] symantecantibotfilter - C:\Windows\SysNative\dlaudfam.dll (Oak Technology Inc.)
[2012/04/16 05:10:51 | 000,000,000 | -HSD | C] -- C:\chrome
[2012/04/30 21:16:18 | 000,000,000 | -HS- | M] () -- C:\Windows\SysNative\dds_trash_log.cmd
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot when it is done
• Then run a new scan and attach a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  

----------

In your next reply please attach both of the logs made by OTL.  :)

Ok, first of all thanks for helping me out.

I did what you asked me and it generated a lot of problems with my PC mainly the fact that It wouldn't boot anymore, It would get to the starting windows logo and after that instead of taking me to the users screen it would reboot, I had to do a system restore to a point where the virus is still here, I will re-run everything and re-post the logs.

Edit: Added the logs.

I did the Malwarebytes scan but didn't fix the problems since that would have made me restart the PC and it would have crashed it again like last time, I run it last the logs are all here now, hope it helps. Thanks

[jeffce]

Hi,

Download Combofix from either of the links below, and save it to your desktop. 
Link 1
Link 2

**Note:  It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

• When finished, it will produce a report for you. 
• Please post the C:\ComboFix.txt for further review.

----------

[WolfAlvein]

Hi,

Download Combofix from either of the links below, and save it to your desktop. 
Link 1
Link 2

**Note:  It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

--------------------------------------------------------------------

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

• When finished, it will produce a report for you. 
• Please post the C:\ComboFix.txt for further review.

----------

Here is the Log for comboFix

[jeffce]

Hi,

Thanks for getting me that.  ComboFix looks like it may not have run through all the way; however, it did remove the worst entries already.    Could you run ComboFix again and attach the new log please? 

[WolfAlvein]

Hi,

Thanks for getting me that.  ComboFix looks like it may not have run through all the way; however, it did remove the worst entries already.    Could you run ComboFix again and attach the new log please?

Ok here is the new log, and combofix had to make a deeper scan, by the way I'had to start the PC on safe mode with networking because it had trouble starting normally, well I hope it helps

[jeffce]

Hi,

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  

Code: [Select]

ClearJavaCache::

DirLook::
c:\users\Andres Scarpone\DA909E623B454BA18B58FCAEBA4BCEC9.TMP
c:\windows\3F5C371F8EA24F259D3DD0B4526E3AEA.TMP
c:\program files (x86)\Common Files\i4j_jres

Folder::
C:\chrome

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Chrome"=-
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\run-]
"Chrome"=-

Netsvc::
symantecantibotfilter

Driver::
symantecantibotfilter


• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
  

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
----------

[WolfAlvein]

Hi,

• Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:
  

Code: [Select]

ClearJavaCache::

DirLook::
c:\users\Andres Scarpone\DA909E623B454BA18B58FCAEBA4BCEC9.TMP
c:\windows\3F5C371F8EA24F259D3DD0B4526E3AEA.TMP
c:\program files (x86)\Common Files\i4j_jres

Folder::
C:\chrome

Registry::
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Chrome"=-
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\run-]
"Chrome"=-

Netsvc::
symantecantibotfilter

Driver::
symantecantibotfilter


• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.
  
  
  
  
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
  

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.
----------

OK here's the log fro the new operation thanks for the help.

[jeffce]

Hi,

Malwarebytes

I see that you have Malwarebytes already on your computer.  Please open Malwarebytes, update it and then run a Quick Scan.  Save the log that is created for your next reply.
----------

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Please go here then click on:
  

• Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
  
• When prompted allow the Add-On/Active X to install.
  
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  
• Now click on Advanced Settings and select the following:
  
  • Scan for potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth Technology
    
• Now click on:
  
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  
• When completed the Online Scan will begin automatically.
  
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  
• Now click on:
  
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  
• Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
----------

In your next reply please attach the logs made by Malwarebytes and ESET online scanner. 

[WolfAlvein]

Hi,

Malwarebytes

I see that you have Malwarebytes already on your computer.  Please open Malwarebytes, update it and then run a Quick Scan.  Save the log that is created for your next reply.
----------

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

• Please go here then click on:
  

• Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

• Select the option YES, I accept the Terms of Use then click on:
  
• When prompted allow the Add-On/Active X to install.
  
• Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  
• Now click on Advanced Settings and select the following:
  
  • Scan for potentially unwanted applications
    
  • Scan for potentially unsafe applications
    
  • Enable Anti-Stealth Technology
    
• Now click on:
  
• The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  
• When completed the Online Scan will begin automatically.
  
• Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  
• When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  
• Now click on:
  
• Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
  
• Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
----------

In your next reply please attach the logs made by Malwarebytes and ESET online scanner. 

Hi again, thanks for all your help here are the new logs, and sorry for all the trouble...
By the way all the folders that where before hidden aren't hidden now, all of this after combofix finished, is that normal??

[jeffce]

Hi,

No troubles at all. 

By the way all the folders that where before hidden aren't hidden now, all of this after combofix finished, is that normal??

Yes that is normal and nothing to be worried about.

Please run Malwarebytes again and then remove all the entries that are found.
----------

First open an elevated command prompt > Click Start and type cmd in Start Search.
When cmd.exe populates above, right click it and select Run as Administrator to open an elevated command prompt.

Copy the contents of the code box > right click in the command window and select paste

Code: [Select]

del "D:\Juegos\Insanely Twisted Shadow Planet\Play.exe"
Press Enter
Close the Command Prompt.

In your next reply please attach the log made by Malwarebytes and let me know how your system is running now.