Author Topic: Whitelisting an application in Avast  (Read 3966 times)

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Offline archanapatel

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Whitelisting an application in Avast
« on: June 06, 2012, 05:26:58 AM »
Hi
Can anyone help?  We have developed a new application that we need Avast to whitelist so that it causes no problems for users when we go live.  Does anyone know the process?  Or how I can go about contacting Avast to get this done?
Thanks

Offline Milos

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Re: Whitelisting an application in Avast
« Reply #1 on: June 06, 2012, 10:32:21 AM »
Hello,
is the app digitally signed?

Milos

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #2 on: June 06, 2012, 01:04:52 PM »
Hi
Yes it is digitally signed, how do I go about getting it whitelisted?  I am trying to contact Avast and no-one is answering...
Thanks
Archana

Offline Milos

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Re: Whitelisting an application in Avast
« Reply #3 on: June 06, 2012, 03:32:06 PM »
Hello,
how did you contact us? Did you used: http://www.avast.com/cs-cz/contacts button "Other contacts"?

Milos

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #4 on: June 07, 2012, 12:23:27 AM »
Hi Milos
No I did a search on google and found this forum, I have received an email from my support ticket so will go with the suggestion they have made of sending the application to support@avast.com...
Thanks
Archana

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #5 on: June 07, 2012, 01:18:43 AM »
But yes I did use the number listed on the contact us page...

Offline Milos

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Re: Whitelisting an application in Avast
« Reply #6 on: June 07, 2012, 07:48:58 AM »
But yes I did use the number listed on the contact us page...

Hello,
I think that using the contact form in my previous post is better.

Milos

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #7 on: June 07, 2012, 07:58:13 AM »
Thanks Milos - I have now sent my application to support@avast.com - do you know ow long it takes to verify and what the process is around that?

Offline Milos

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Re: Whitelisting an application in Avast
« Reply #8 on: June 07, 2012, 08:05:36 AM »
Support solves (or responses) usually in 24 hours.

Milos

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #9 on: June 07, 2012, 08:18:39 AM »
Great - thanks for all your help :-)

Offline archanapatel

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Re: Whitelisting an application in Avast
« Reply #10 on: June 12, 2012, 02:53:41 AM »
Hi Milos
I sent the application through as requested and have heard nothing back, is there anyway I can expedite?  Or get information regarding the standard process, as I imagine we would need to go through this process everytime we push out a new version of the binary?
Thanks
Archana