Author Topic: pc freezing on boot-up and Avast breaking...  (Read 3981 times)

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Offline zalynia

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pc freezing on boot-up and Avast breaking...
« on: June 15, 2012, 10:09:02 PM »
Hello, Having a problem I've never had before:

My pc freezes on bootup and then Avast breaks, meaning that no features of Avast function correctly, and I get "broken package" errors when trying to repair or uninstall Avast.  I was not even able to uninstall Avast using REVO, apparently since the Avast uninstaller was not working.

I can do a temporary fix with a restore point, but then the same thing happens again on next bootup.

Any help would be greatly appreciated!

 p.s. Do you think installing the new Avast beta (when Avast is working due to restore point) would fix this issue?  Thank you!

Windows 7 64 bit, 6 RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro (not used in real time)
« Last Edit: June 15, 2012, 10:12:35 PM by zalynia »
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline essexboy

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Re: pc freezing on boot-up and Avast breaking...
« Reply #1 on: June 15, 2012, 10:12:12 PM »
Are you getting any other symptoms ?

Download a fresh copy of Avast to your desktop
http://files.avast.com/test5beta/avast_internet_security_setup.exe
Download aswClear to your desktop
http://files.avast.com/files/eng/aswclear.exe
Reboot to safe mode
Uninstall Avast via control panel
Run aswClear
Reboot
Install Avast

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #2 on: June 15, 2012, 10:16:27 PM »
Wow, thanks for the super fast response!  Only other symptom I can think of is that I also get logged out of Skype, Steam etc.. when Avast breaks.

Thank you for those steps; I will try them.  Anything else to add?
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline essexboy

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Re: pc freezing on boot-up and Avast breaking...
« Reply #3 on: June 15, 2012, 10:22:41 PM »
Not just yet we will see how that fares first  ;D

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #4 on: June 15, 2012, 10:26:48 PM »
Ok, thanks!  :)     

Will be awhile (maybe a few days even) before I can do those steps, but will let you know when I've tried them.

Have a great weekend!
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline essexboy

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Re: pc freezing on boot-up and Avast breaking...
« Reply #5 on: June 15, 2012, 10:27:49 PM »
Time is not a problem as I am subscribed to this thread  ;D

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #6 on: June 15, 2012, 10:32:43 PM »
Cool   ;D
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #7 on: July 09, 2012, 05:22:15 AM »
Hello, sorry for the incredibly long delay, been super busy.  In looking at your original steps, a question came up: 

Is it essential to reboot to safe mode?  I have never used safe mode before and am a bit nervous about dealing with it.  Can I uninstall Avast and run aswClear without booting to safe mode?

Thank you!
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline SafeSurf

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Re: pc freezing on boot-up and Avast breaking...
« Reply #8 on: July 09, 2012, 07:18:32 AM »
No...Avast recommends (look at the directions on the link) that you uninstall in Safe Mode.  It will be fine.  If you had other products or versions of Avast on this machine (example v. 4, 5, etc.), then  you want to use the Avast Uninstaller Tool for each version and reboot into Safe Mode for each one.

BTW, we never recommend that you uninstall using anything other than the vendor's uninstaller tool.  In other words, don't use Revo to uninstall Avast.  Revo is a great product, but not for security software.  ;)

Let us know how it goes.
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #9 on: July 09, 2012, 07:07:43 PM »
Ok, thanks very much for the info!  :)
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline SafeSurf

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Re: pc freezing on boot-up and Avast breaking...
« Reply #10 on: July 10, 2012, 10:47:09 AM »
Did the Avast Uninstaller Tool in Safe Mode then reinstalling a clean install work for you?
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.

Offline zalynia

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Re: pc freezing on boot-up and Avast breaking...
« Reply #11 on: July 10, 2012, 06:57:54 PM »
The problem stopped happening, and as it turns out the computer will be wiped around the end of the month since I am getting a new motherboard.  So,  I decided to let it all be for now.  But I have saved the instructions in case the problem comes up again.  Thank you!  :)
Windows 7 Home Ed, 64 bit, 6gb  RAM, NVidea GF GTX260, Firefox with AdBlock, Avast Internet Security v. 7.0.1426, MBAM Pro

Offline SafeSurf

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Re: pc freezing on boot-up and Avast breaking...
« Reply #12 on: July 11, 2012, 11:36:58 AM »
You're welcome.  Let us know if you need help in the future.  In the meantime, feel free to browse to learn more.  :)
Mac 10.9.4 /Safari and Firefox (NoScript/AdBlockPlus/BetterPrivacy/Ghostey)/
Vista Home Prem (same add-on's)/Avast Free/Online Armor Premium Firewall/MBAM Premium)/ Mobile MBAM.