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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: greenflow on November 20, 2012, 04:56:04 PM

Title: Problem updating virus definition today
Post by: greenflow on November 20, 2012, 04:56:04 PM
Does anyone else have problems with Avast automatically updating the virus definition today? My virus definition is 3 days old: 121117-0 (because i had not turned on this computer). When it failed to automatically update the definiton, I went to Summary and clicked update Virus definition version manually but it just sat checking the initialization and did nothing.

i am still running Avast free 7.0.1466 and have not updated to 7.0.1474 yet. I am running Windows Vista Home Premium. BTW, I noticed that the virus definition on my other computer which I have been using daily is still at 121119-1. however, there is no update link beside it in the "Summary" section.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 05:09:35 PM
For the first system try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You should reboot after the repair.

That said given the error I have just got it may be worth waiting to do that also.

The second system I wouldn't expect the Summary section to say anything or have an update as it isn't that far out of date (only 1 if there had been one today). But it doesn't look like there has been one yet today, I have just checked and got an error.

What am I going to do about this nothing yet I will give it some more time and hope that the back-end error is resolved.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 05:15:21 PM
+1 DavidR,

hi greenflow,

Did you check the Maintenance page?  See .jpeg attached below. 

Status here is the same as for your second machine.  In Maintenance, there is a manual link to click there; as DavidR says, the update button only appears if the vps is out of date on Summary.

Using the Maintenance page, you can manually check  for a vps update as often as you care to.

EDIT:  Just checked the vps definitions manually.  Results below on second (new) .jpeg attached.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 05:20:17 PM
How do you think I got the second image I posted, Maintenance, Update, manual VPS update ;D
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 05:22:30 PM
Hello, I am having exactly same problem as greenflow above. Rapair doesn't help, it says package wasn't fully processed and the proces of avast set up in task bar can't be stopped. What should I do?
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 05:26:07 PM
Also, in information in repair page it shows I have vps 121119-1 installed but avait main window doesn't show that and doesn't let me to repair.
Title: Re: Problem updating virus definition today
Post by: Pantera on November 20, 2012, 05:30:41 PM
Same here!
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 05:31:40 PM
Weird is my other machune which is still using latest Avast 6 version updated normally
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 05:39:12 PM
hi Dynaheir,

Since we know of at least two other members experiencing an update issue (not counting myself), it is likely this is a server side issue with Avast! servers.  That is what the second .jpeg attached above is meant to show.  Unlike most other data checks this one does show some data transfer; most show 0.0 Kb data transfer when done manually.  So, something may be going on there that is different from the norm.

Sometimes the best thing to do is simply wait.  Not to mention, the streaming vps updates are still ongoing, so at least there, we have the latest current updates possible we can get in real-time.  The main update, while important, does not merit the security level of release as the streaming updates do, which is of higher level importance and priority, and thus cannot wait until the next main update comes in.
Title: Re: Problem updating virus definition today
Post by: Paradoxian on November 20, 2012, 05:46:24 PM
Same problem. Latest definition I've got is 121119-0.

Eventlog:
20-11-2012   17:34:09   Function setifaceUpdatePackages() has failed. Return code is 0x20000006, dwRes is 20000006

There's tons of error entries in the Setup log as well.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 05:46:44 PM
Thank you mchain

You have problem as well? I admit, I just rushed troughthis topic, as this isn't mine machine, and my parents are getting annoyed.

I was quite worried when avast refused repair and thought I messed something myself, but it seems it refuses do so, because of avat setup still running among processes.

I am quite impatient person and I am quite astonished, my other machine updated regularly, altough it was almost five hours ago. Something might change or it's different server. So you think the problem is not at my pc?
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 05:49:38 PM
Confirmed.

It is a server side error.  See attached .jpeg below.  404 means website or connection not found.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 05:52:53 PM
Doesn't show to me. Just Incializing - please wait.

I hope I didn't botcched it with repairs which didn't run at all. I am newbie.
Title: Re: Problem updating virus definition today
Post by: schmidthouse on November 20, 2012, 05:55:49 PM
Confirmed.

It is a server side error.  See attached .jpeg below.  404 means website or connection not found.

+1 Yup.  ;) :)
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 05:58:23 PM
@ Dynaheir,

With a program as vital and as important as Avast! is to a machine, patience or researching an issue on Google is often the best thing to do before any course of action is undertaken.  Posting here in this forum is also a good idea; it helps to soothe one's nerves as the above is true.

As for the machine being stuck in avast setup, the best course of action, unfortunately, is to try an Avast! repair, as DavidR stated earlier.  If that does not work, a clean install of the program is best.  If using a paid version of the program, you will need to save your license first somewhere where you can find it later to resume full functional use of the features in the paid program.

(As you posted again, in between, keep this process around should you or anyone else ever need to use the steps described below:  Glad your issues are now resolved.)

Attempt to repair first, if that does not work, come back here for instructions to do a clean install.  I am currently active and watching this topic to assist you should you need it.

EDIT:  Your post came in whilst I was typing here, so..

You will need to use the other machine to download the following file here:  http://www.avast.com/download-software (http://www.avast.com/download-software)  Select the version you are now using.

THEN:  Go here and get aswclear.exe and download that here:  http://www.avast.com/uninstall-utility (http://www.avast.com/uninstall-utility)  IMPORTANT:  Be sure to save aswclear.exe only to the desktop and nowhere else when transferring this file to your problem computer.  Read the page linked carefully to be sure you understand how to use this file, very important.

NEXT:  Try to see if you can uninstall Avast using Add/Remove or Programs and Features.  This may or may not work while avast! setup is still running.  If this fails, next step is to go to Safe Mode and uninstall from there using either Windows uninstall program.

Reboot back into Safe Mode.  Double-click aswclear.exe and be sure the browse button has you pointing only at the AWIL/Avast! folders, as is noted, it will remove all traces of files and folders it is pointed to.
Title: Re: Problem updating virus definition today
Post by: Mundungas on November 20, 2012, 05:59:08 PM
Any word when this issue is gonna be resolved? Same error here. I updated automatically just fine yesterday. Do we have to re-install? Me thinks it's got something to do with the release updates because I just updated yesterday without any issues at all (see image). Now it's borked. Any word from the devs yet?

(http://s14.postimage.org/mwacrgo99/2012_11_21_005656.jpg) (http://postimage.org/image/mwacrgo99/)

(http://s7.postimage.org/kgoszqcyv/gui.jpg) (http://postimage.org/image/kgoszqcyv/)


(http://s10.postimage.org/e8ycdbgcl/image.jpg) (http://postimage.org/image/e8ycdbgcl/)

All here in our area are getting the same error 404. I am getting word also from Singapore that it's the same. What's going on here...?



Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 06:00:49 PM
But! I thought the rapir doesn't work cause of the problem with the update! I don't want to reinstall whole thing. The machine is very old, it won't take it lightly :(
Title: Re: Problem updating virus definition today
Post by: Davy on November 20, 2012, 06:04:04 PM
I'm getting a 'server  returned error 404' too.

Dave
Title: Re: Problem updating virus definition today
Post by: Broken Hope on November 20, 2012, 06:05:00 PM
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
Title: Re: Problem updating virus definition today
Post by: cmatch99 on November 20, 2012, 06:07:21 PM
I'm getting the same thing, just hanging on initialize for the update?  Come on avast A word from support other than saying reinstall would be of help cause it's definitely a server issue.  Everything was fine yesterday and i'm getting the same problem on 2 completely different pc's..
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 06:09:27 PM
After restart the proces avast setup doesn't even linger in the task manager so I think all, except the thing we can't update is okay, as Avast is working otherwise as it should.

EDIT: Also Avast main window doesn't show the vps 121119-0 as red anymore like before.
EDIT2: Now it also shows me the 404 error in updating manually
Title: Re: Problem updating virus definition today
Post by: Venom on November 20, 2012, 06:11:18 PM
Same here. I can NOT update the program or the virus database. It only says server error and stuff like that. The free version aswell as the Internet Security version.
Title: Re: Problem updating virus definition today
Post by: bob3160 on November 20, 2012, 06:12:07 PM
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
(http://my.jetscreenshot.com/2701/m_20121120-sics-52kb.jpg) (http://my.jetscreenshot.com/2701/20121120-sics-52kb)
No problem here.
Windows 8 problem only effected some people. I have no problems on my 5 systems that are running Windows 8 Pro
Title: Re: Problem updating virus definition today
Post by: Bleton on November 20, 2012, 06:16:54 PM
Same "HTTP error 404" since today. I'm using Windows 7.
Manual update doesn't work either.
Title: Re: Problem updating virus definition today
Post by: Davy on November 20, 2012, 06:18:40 PM
Bob.... I'm not using Windows 8, I'm on XP...!!!!! and getting Server return error 404.

Meaning it's affecting XP as well.

Dave
Title: Re: Problem updating virus definition today
Post by: Mundungas on November 20, 2012, 06:19:52 PM
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
(http://my.jetscreenshot.com/2701/m_20121120-sics-52kb.jpg) (http://my.jetscreenshot.com/2701/20121120-sics-52kb)
No problem here.
Windows 8 problem only effected some people. I have no problems on my 5 systems that are running Windows 8 Pro

My laptop also has updated to 121119-0 and it's Windows 8. A couple of friends cannot and are getting errors. Have you successfully updated today to 121120-0?

Just asking.
Title: Re: Problem updating virus definition today
Post by: hake on November 20, 2012, 06:21:07 PM
Not very good if Avast! does not have the honesty to own up when it is effectively unable to provide VDB updates.  Why companies go into denial at such times when its users NEED to know what is going on is beyond my comprehension.  I suppose it's something to do with trying not to lose face.  The stupid thing is that we have strong suspicions of what is going on so lack of information only diminishes Avast!'s credibility.

Without reliable provision of VDB updates, Avast!'s products are worthless.  Glad I'm not paying for it.
Title: Re: Problem updating virus definition today
Post by: bob3160 on November 20, 2012, 06:21:13 PM
Bob.... I'm not using Windows 8, I'm on XP...!!!!! and getting Server return error 404. NOW!

Meaning it's affecting XP as well.

Dave
The VPS updates don't depend on the OS.
I did notice that it may have something to do with user location however.  :(
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 06:22:52 PM
hi everyone,

Very active thread here!  It is so active here it is not possible to keep up!

Please see the post prior to all here at the end of the first page should any have any issues with Avast! running properly other than the vps update issue here:  http://forum.avast.com/index.php?topic=109950.msg865386#msg865386 (http://forum.avast.com/index.php?topic=109950.msg865386#msg865386)

Might be a good idea to keep this around when a more severe issue such as Avast! fails to start at all comes up.

I would like to stress to all, that protection by Avast! is not lessened to any significant degree if the vps is behind less than 24 hours, as streaming updates will keep you somewhat current, and that the server issue is not under our control (EDIT: I mean as an avast user like you).  Nothing is wrong with your systems because of that.
Title: Re: Problem updating virus definition today
Post by: Broken Hope on November 20, 2012, 06:24:27 PM
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
(http://my.jetscreenshot.com/2701/m_20121120-sics-52kb.jpg) (http://my.jetscreenshot.com/2701/20121120-sics-52kb)
No problem here.
Windows 8 problem only effected some people. I have no problems on my 5 systems that are running Windows 8 Pro

That isn't the latest version, mine just updated to 121119-1, though it's still being flakey connecting to the server.
Title: Re: Problem updating virus definition today
Post by: ShadeWing on November 20, 2012, 06:24:52 PM
I'm getting the error 404 message when I try to update, so I'm thinking it may be a server issue on their end.
Title: Re: Problem updating virus definition today
Post by: Mundungas on November 20, 2012, 06:25:55 PM
hi everyone,

Very active thread here!  It is so active here it is not possible to keep up!

Please see the post prior to all here at the end of the first page should any have any issues with Avast! running properly other than the vps update issue here:  http://forum.avast.com/index.php?topic=109950.msg865386#msg865386 (http://forum.avast.com/index.php?topic=109950.msg865386#msg865386)

Might be a good idea to keep this around when a more severe issue such as Avast! fails to start at all comes up.

I would like to stress to all, that protection by Avast! is not lessened to any significant degree if the vps is behind less than 24 hours, as streaming updates will keep you somewhat current, and that the server issue is not under our control.  Nothing is wrong with your systems because of that.

Hmmm..thanks for the information there. I am not keen on doing a re-install for AvastFree and Avast IS at this moment.
Title: Re: Problem updating virus definition today
Post by: Freakshow on November 20, 2012, 06:27:29 PM
This started today I cannot get a update.. Is it our end or Avast?
Title: Re: Problem updating virus definition today
Post by: Venom on November 20, 2012, 06:28:17 PM

I would like to stress to all, that protection by Avast! is not lessened to any significant degree if the vps is behind less than 24 hours, as streaming updates will keep you somewhat current, and that the server issue is not under our control (EDIT: I mean as an avast user like you).  Nothing is wrong with your systems because of that.

Well, after buying Avast Internet Security and downloading the newest Install-Version from a external website (because download from avast directly was not possible) I guess I HAVE a problem!

(http://www.abload.de/img/drhsdthrt9moa6.jpg) (http://www.abload.de/image.php?img=drhsdthrt9moa6.jpg)

I need a new version as soon as possible! ;)
Title: Re: Problem updating virus definition today
Post by: Niswizzle on November 20, 2012, 06:29:00 PM
getting the error 404 message when I try to update, on all computers
Title: Re: Problem updating virus definition today
Post by: Ken Lines on November 20, 2012, 06:29:25 PM
Error 404 here as well Windows XP SP3 plus updates.

No word from Support yet - wonder why.

p.s. Just seen Mchain's post.  Just hope it is sorted within 24 hrs then.

Title: Re: Problem updating virus definition today
Post by: Mundungas on November 20, 2012, 06:29:43 PM
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
(http://my.jetscreenshot.com/2701/m_20121120-sics-52kb.jpg) (http://my.jetscreenshot.com/2701/20121120-sics-52kb)
No problem here.
Windows 8 problem only effected some people. I have no problems on my 5 systems that are running Windows 8 Pro

That isn't the latest version, mine just updated to 121119-1, though it's still being flakey connecting to the server.

Yes. A friend also said(well texted via sms really) that her's is 121119-1 but also has the update error now. Hope the devs will have news later about this. 
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 06:29:58 PM
mchain : Nothing, except unability to update avast,  is bad with avast on this pc, so I don't see why I should re-install it. It works and it does start on pc start up without any problem, so why?
Title: Re: Problem updating virus definition today
Post by: Mundungas on November 20, 2012, 06:34:12 PM
This started today I cannot get a update.. Is it our and or Avast?

Not ours. Definitely. (Avast servers probably). Here in my area all cannot update. I am being flooded by text messages now of the same error whether it be Windows 7 / XP SP3 or Windows 8. 10 here has 121119-1 which has been pointed out is the latest prior the update error.

Well still waiting here for the devs to give us some more info. I will not do a re-install.
Title: Re: Problem updating virus definition today
Post by: hake on November 20, 2012, 06:34:59 PM
I'm getting the update but it's sooooo slow.  I guess that the Avast! server is suffering with a severe case of constipation.

Just my luck to choose this time to uninstall 7.0.1474 and reinstall 7.0.1466.

Avastsvc.exe kept crashing, behaviour which was unknown with 7.0.1466 on Windows XP.  Trouble is that Avast! needs to down 70+ MBytes so this will take a while.

Anyone got a bottle of Syrup of Figs for the poor old server?
Title: Re: Problem updating virus definition today
Post by: George Yves on November 20, 2012, 06:36:16 PM
Russian-speaking users also report that they get the "error 404" message.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 06:39:53 PM
mchain : Nothing, except unability to update avast,  is bad with avast on this pc, so I don't see why I should re-install it. It works and it does start on pc start up without any problem, so why?
Glad to hear it is now working for you.  Sorry for any misunderstanding.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 06:42:02 PM
mchain : Nothing, except unability to update avast,  is bad with avast on this pc, so I don't see why I should re-install it. It works and it does start on pc start up without any problem, so why?
Glad to hear it is now working for you.  Sorry for any misunderstanding.

I was getting impression you want me to reinstall it even if it works just like it should. Glad to hear it was just misunderstanding. Reinstall should be the last option if something fails.

Edit: Also the problem with 404 error persists.
Title: Re: Problem updating virus definition today
Post by: TMAnonAnon on November 20, 2012, 06:42:43 PM
Weird, I saw a red Avast popup saying that my definitions were days out of date.
So I clicked the update, which seemed to fail but it wasn't clear or informative why...
So I tried to manually update and I too get the 404.

Using WinXP (32-bit) using Avast Home version 7.0.1474, with Definitions ver 121119-1

Clicking either "Update engine and virus definitions", or "Update program" results in:
Downloading file: servers.def.vpx
Downloading file: prod-ais.vpx
Downloading file: jrog2-653.vpx
Error: HTTP server returned error 404

Last encountered error: Other HTTP error (404), while trying 208.43.71.149:80//iavs5x/jrog2-653.vpx

Also one time I saw:
Last encountered error: Cannot connect to download767.avast.com(174.36.159.202:80).

Anyways, I've done this about 2 dozen times and the IP addresses are always different.
Looks like Avast server-side to me, but I'm patient and hope its fixed by tomorrow.
Title: Re: Problem updating virus definition today
Post by: Garrone71 on November 20, 2012, 06:46:07 PM
Same problem for me

Ulrimo  errore incontrato http(404),mentre provavo 173.193.202.124:80//rong-2-653ypx
Title: Re: Problem updating virus definition today
Post by: cmatch99 on November 20, 2012, 06:47:03 PM
Reinstalling on an update error would make no sense unless the update corrupted the application which it shouldn't..  Rebooting after not being able to update removed the avast.setup from the task manager and the program no longer appears to be in a loop looking to check for an update on it's own..  A friend of mine got the 121119-1 update yesterday evening fine but he's using an older previous version of the program.  I updated to the newest version last week on moth my machines and are have the same issue on both..
Title: Re: Problem updating virus definition today
Post by: gblu on November 20, 2012, 06:47:48 PM
well, i think i have a same problem too. on my PC it's showing 121119-0. but on my other machine 121119-1
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 06:48:40 PM
I'm getting the update but it's sooooo slow.  I guess that the Avast! server is suffering with a severe case of constipation.

Just my luck to choose this time to uninstall 7.0.1474 and reinstall 7.0.1466.

Avastsvc.exe kept crashing, behaviour which was unknown with 7.0.1466 on Windows XP.  Trouble is that Avast! needs to down 70+ MBytes so this will take a while.

Anyone got a bottle of Syrup of Figs for the poor old server?
So first the Windows 8 issues and now we can't even update virus definitions, what on earth is going on with Avast.

I doubt I'll be renewing my Pro licence at this rate.
(http://my.jetscreenshot.com/2701/m_20121120-sics-52kb.jpg) (http://my.jetscreenshot.com/2701/20121120-sics-52kb)
No problem here.
Windows 8 problem only effected some people. I have no problems on my 5 systems that are running Windows 8 Pro

That isn't the latest version, mine just updated to 121119-1, though it's still being flakey connecting to the server.
The latest vps version we will get is 121120-0, which is one version ahead of the one we now have.  "20-0" refers to the date of the month and the version number of the vps update.  Not possible to get this update from anywhere else other than directly from the Avast! server.  The normal twice-daily vps update is incremental, and download size is in the Kb range.  See below.

If you wish, you can go here to manually download the entire vps update now current for Avast! here:  http://www.avast.com/download-update (http://www.avast.com/download-update)  I am now downloading that version; it is some 72.5 MB in size, as it is the entire definition update now current at this site.

Will update here in a minute or so as to what version this file is:  121119-1  See attached .jpeg below.

Note:  Download speed is inordinately slow, in the 70-170 kb range, so it took ten minutes to download at this time.
Title: Re: Problem updating virus definition today
Post by: VFN on November 20, 2012, 06:49:34 PM
404 errors here too, with a strange exception. One out of the 5 times I tried to update I didn't get an error but was told that I'm up-to-date with definition 121119-1 which I believe I had before the error.
Title: Re: Problem updating virus definition today
Post by: Tetsuo on November 20, 2012, 06:52:32 PM
Same here.

It's a server-side issue. We have to wait.
Title: Re: Problem updating virus definition today
Post by: streim on November 20, 2012, 06:54:29 PM
Same issues here!  404 error unable to update, even in safe mode with networking. Could one the great "Avast Evangelists" please help us out.  Many thanks!
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 06:54:49 PM
As I said before, problems at the Avast! servers.

Food for thought:  Hackers love to take a site down; some methods involve DOS (Denial Of Service) attacks.  Slow to non-existent website connections can be good clue here; as is possible power outages where the server you need to connect to is down.
Title: Re: Problem updating virus definition today
Post by: MikeBCda on November 20, 2012, 06:56:58 PM
404 error here too, from southern Ont. Canada, even after repair/reboot.  I think we can safely assume by now it's a server-side error, although I agree it would be nice to hear from the Avast team what their estimated time to get back up is. 
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 06:57:48 PM
Patience guys, it isn't an OS based issue but a server side/back-end issue which will get resolved in due course.

Avast will continue to work as before, just that the signature updates will be a little out of date.

That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.
Title: Re: Problem updating virus definition today
Post by: Tetsuo on November 20, 2012, 07:01:13 PM
That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.

Yeah, me too.
Title: Re: Problem updating virus definition today
Post by: GTX66 on November 20, 2012, 07:01:41 PM
This is happening alll too often, yes the program will continue to work but with outdated definitions? Someone could possibly get a virus. There are new ones out every day.
Title: Re: Problem updating virus definition today
Post by: Davy on November 20, 2012, 07:02:18 PM
DavidR:
Quote
That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.

Sorry still get error 404 manual or auto update.  It gets to jrog2-652vpx then returns error 404 either way.

Dave
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 07:03:57 PM
Is it okay even though Avast is working ok (except the updating problem) the rapair won't be processing? But as I say, otherwise it works as it should, startup, all shields, everything
Title: Re: Problem updating virus definition today
Post by: VFN on November 20, 2012, 07:04:50 PM
@DavidR  Where do you go to see the streaming updates as shown in your pic?
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 07:05:03 PM
DavidR:
Quote
That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.

Sorry still get error 404 manual or auto update.  It gets to jrog2-652vpx then returns error 404 either way.

Dave

The streaming updates are separate from and over and above the 'regular' auto updates.

You don't have to do anything to get the streaming updates.
Title: Re: Problem updating virus definition today
Post by: PamJ on November 20, 2012, 07:06:35 PM
Yes, mine appears to be working as usual, except as many others, I get that 404 errors whenever it automatically tries to update virus definitions or when I manually try to do the update. Just glad to know it's not something on my end... ;).
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:06:55 PM
Is it okay even though Avast is working ok (except the updating problem) the rapair won't be processing? But as I say, otherwise it works as it should, startup, all shields, everything
If the vps updates as it should, when it comes in, (use the manual method to check) you are ok, and good to go.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 07:07:09 PM
This is happening alll too often, yes the program will continue to work but with outdated definitions? Someone could possibly get a virus. There are new ones out every day.

That is where the streaming update also provide a fall back as these updates are more urgent and why they are streamed directly to the users rather than wait to include them in a regular update.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 07:08:12 PM
Is it okay even though Avast is working ok (except the updating problem) the rapair won't be processing? But as I say, otherwise it works as it should, startup, all shields, everything
If the vps updates as it should, when it comes in, (use the manual method to check) you are ok, and good to go.
Thank you very much! You sir keep calming my nerves and I am glad very much for your swift answers
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:09:48 PM
Is it okay even though Avast is working ok (except the updating problem) the rapair won't be processing? But as I say, otherwise it works as it should, startup, all shields, everything
If the vps updates as it should, when it comes in, (use the manual method to check) you are ok, and good to go.
Thank you very much! You sir keep calming my nerves and I am glad very much for your swift answers
No need to be stressed as this issue is beyond our control.  You have the full protection available regardless, the vps is just one version behind for most of us here.
Title: Re: Problem updating virus definition today
Post by: Panepistimio on November 20, 2012, 07:12:57 PM
I've been having the same problem since bought the product some months ago. It happens only in 1 of the 3 PC (Vista Premium) I use.
Everyday i have to update manually this PC!! No matter if i reinstall.
The other 2 PC, OK. So is not a matter of location, license, internet or whatever. I gave up finding out; too many hours googling and waisting my time.
I gave up and do it manually always. It's not only today!!
Title: Re: Problem updating virus definition today
Post by: Metal70s on November 20, 2012, 07:15:27 PM
Yep, Not updating on my PC or the Wife's here in Central Texas at 12:15PM

Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:15:53 PM
I counted, so far, 21-22 user members active on this board at the moment. 

Very busy here; just be calm and patient and Avast! will come through in a bit or so.  Only a major calamity (none foreseen atm) will prevent this needed update from happening.
Title: Re: Problem updating virus definition today
Post by: streim on November 20, 2012, 07:16:59 PM
Patience guys, it isn't an OS based issue but a server side/back-end issue which will get resolved in due course.

Avast will continue to work as before, just that the signature updates will be a little out of date.

That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.

Thank you David! 
Title: Re: Problem updating virus definition today
Post by: sggaunt on November 20, 2012, 07:21:26 PM
404 ing for me too. (on 3 machines) 2 Win 7 1 Vista
Staying Calm (all these machine will be off line for the evening soon anyway)
Title: Re: Problem updating virus definition today
Post by: ShadeWing on November 20, 2012, 07:23:10 PM
Thank you for the information, David.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:26:29 PM
Just tried to manually update just now.

See .jpeg attached below.

Confirms issue is server/back-side issue, not on user's system.  BTW, first time I have ever seen this, so Avast! is likely trying to let us know they have a problem and working on it using the pop-up below.

Do not stress; the pop-up confirms what we already know.
Title: Re: Problem updating virus definition today
Post by: AtlBo on November 20, 2012, 07:27:38 PM
Count me in...XP SP3...404 error shocked me a little.  Hope it's a small hardware problem or power outage and not an attack...

Avast is still #1  :)
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 07:29:46 PM
Interesting. I just got through manual update vps 1211120-0, altough it seems just as sheer luck actually, because if I try manual update again, it doesn't say, it's up to date, but throws 404 error yet again

Edit: Now it says my vps is up to date. Seems like servers are getting up or are up again
Edit2: Some servers seems getting it up, because it throws randomly the error, but some are showing normal behavior
Title: Re: Problem updating virus definition today
Post by: cooby on November 20, 2012, 07:34:05 PM
I have the 20121117 updates,  and attempt to manually update also threw 404 error.
But a ton of streaming updates did come in today.
Title: Re: Problem updating virus definition today
Post by: Graer on November 20, 2012, 07:37:52 PM
No se actualiza la base de datos de virus... ERROR 404. La última versión es 121119-1 :o
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:39:13 PM
I have the 20121117 updates,  and attempt to manually update also threw 404 error.
But a ton of streaming updates did come in today.
You can think of the streaming updates as a potential backup updating strategy if ever a situation like this comes up now or in the future.
Title: Re: Problem updating virus definition today
Post by: AndyR on November 20, 2012, 07:39:41 PM
404 error for me too on all machines different ISPs also
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:48:36 PM
No se actualiza la base de datos de virus... ERROR 404. La última versión es 121119-1 :o
(Using Google Translate to communicate in Spanish)
Esto se está debatiendo actualmente. El problema está en los servidores de Avast y no en el sistema. Será, en su momento, se ha resuelto. Por favor, sea paciente, ya que estos son los problemas más allá del Avast! control de los usuarios, tan pronto como Avast! se ordenan, una nueva definición vps va a salir.

Hope this helps to calm your nerves.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 07:52:23 PM
Is there anyone who got 1211120-0 trough manual update? I actually got it, but I think it was just sheer luck, as server error 404 still persists
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 07:56:02 PM
Think maybe luck has something to do with it.

There is such a thing as routine maintenance IT staff has to do periodically.  While I cannot know that this is the case here, that is a possible reason for the unreachable servers (404) some users are seeing here.

Ever see your favorite website say it is temporarily down for maintenance?
Title: Re: Problem updating virus definition today
Post by: DebbieKat on November 20, 2012, 07:56:42 PM
I'm also receiving this error trying to update. I am running Vista.

Current Version engine and virus definitions: 121119-1
Current Version program: 7.0.1466
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 07:58:31 PM
mchain: Only rarely, altough I know what it is. Lately servers which are supposed to make SSL for IMs had it too, so people were unable to log in with that.

So, servers are down for maintenance or taken down by hacker. So I am just lucky as I thought.
Title: Re: Problem updating virus definition today
Post by: been on November 20, 2012, 07:58:59 PM
I just received 1211120-0 through the manual update   :)
Title: Re: Problem updating virus definition today
Post by: Bobblink on November 20, 2012, 08:00:33 PM
I just got 121120-0 via auto updates on XP SP3 with Avast free 7.0.1474, so it's being fixed.
Title: Re: Problem updating virus definition today
Post by: BaZERGer on November 20, 2012, 08:01:39 PM
There seem to be some small holes where it works in, can keep trying to hit one... or just wait till it's been fixed.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 08:03:49 PM
Mine is last update 1211120-0 but it's now red and I got the error message about unable to update :(

EDIT: This all showed up after I had to restart the pc.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 08:04:44 PM
mchain: Only rarely, altough I know what it is. Lately servers which are supposed to make SSL for IMs had it too, so people were unable to log in with that.

So, servers are down for maintenance or taken down by hacker. So I am just lucky as I thought.
Count your blessings.  You know Avast! rocks!, so these sort of issues will come up from time to time.

BTW, google 404 errors and go to wikipedia to see the many reasons for this here:  http://en.wikipedia.org/wiki/HTTP_404 (http://en.wikipedia.org/wiki/HTTP_404)

In this case, you do not see a website as this is a case of your program contacting an Avast! server directly either by you initiating the connection or it happens automatically.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 08:08:04 PM
Mine is last update 1211120-0 but it's now red and I got the error message about unable to update :(
It is obvious Avast! IT are struggling with the update issue; hence the red notation.  As long as you have the newest update you will be fine.  See the methodology by which your program gets the latest updates above; you do not see this communication process as you would when you visit a website of your choice.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 08:09:36 PM
Mine is last update 1211120-0 but it's now red and I got the error message about unable to update :(
It is obvious Avast! IT are struggling with the update issue; hence the red notation.  As long as you have the newest update you will be fine.  See the methodology by which your program gets the latest updates above; you do not see this communication process as you would when you visit a website of your choice.
So there won't be the red sign once it all goes okay again? Or after next vps update? It gets my adrenaline up :(
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 08:10:44 PM
Deleted.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 08:12:14 PM
Mine is last update 1211120-0 but it's now red and I got the error message about unable to update :(
It is obvious Avast! IT are struggling with the update issue; hence the red notation.  As long as you have the newest update you will be fine.  See the methodology by which your program gets the latest updates above; you do not see this communication process as you would when you visit a website of your choice.
So there won't be the red sign once it all goes okay again? Or after next vps update? It gets my adrenaline up :(
That is correct.
Title: Re: Problem updating virus definition today
Post by: hake on November 20, 2012, 08:14:44 PM
Denial of Service attack?
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 08:15:18 PM
That is correct.
So...it'll really be okay? It's weird it shows latest vps as if it's too old. Dunno why it wants to actualize further, it's still servers to blame? What I should do if next vps stays as red as this one?

EDIT: Yeah, I sound as stupid, because I am really this stupid.  :(
EDIT2: AAAH, never mind, now I got message my vps is up to date and it became green again
Title: Re: Problem updating virus definition today
Post by: ShadeWing on November 20, 2012, 08:25:54 PM
I finally got the definitions up to date.
Title: Re: Problem updating virus definition today
Post by: VFN on November 20, 2012, 08:29:36 PM
Got it manually. Stop and starts and slow though.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 08:35:47 PM
The issue is resolved (well it is for me), just done a manual update.
Title: Re: Problem updating virus definition today
Post by: Texshi on November 20, 2012, 08:39:30 PM
Allright then I'm newbie to computers when something like this kind of update won't install I get worried and nervous about what is going on..so far i read kind of through topic..so far can't figure out what to do..I tried repair nothing really happened.. Windows 7 is what i got..Soo this update thing 404 Server side? then Some numbers pop up need help..I'm now reading i think i may have to uninstall Avast and manual?? I'm already worried more because like i say newbie horrible with compys..manual stuff is kind of  a no go for me.. still stuck on last update 7.0.1474

Oookay Edit: So litterly after this message it suddenly updates to this 121119-0....I don't know if that's the last update?
Title: Re: Problem updating virus definition today
Post by: humorousscarf577 on November 20, 2012, 08:40:56 PM
i had two virus definitions green popup updates this morning at 5 am and again at 10 am, then at 1 pm i got the red popup.  i went to the maintenance section and tried to do it manually and when it got to the jrog2-653 file it gave me an error message.  since it appears that we are all having this problem i am going to take a guess that its on avasts end and not on ours.  so i will just wait and hope they fix it.  oh and im also fully up to date on everything.  good day :o
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 08:41:32 PM
Allright then I'm newbie to computers when something like this kind of update won't install I get worried and nervous about what is going on..so far i read kind of through topic..so far can't figure out what to do..I tried repair nothing really happened.. Windows 7 is what i got..Soo this update thing 404 Server side? then Some numbers pop up need help..I'm now reading i think i may have to uninstall Avast and manual?? I'm already worried more because like i say newbie horrible with compys..manual stuff is kind of  a no go for me..

I am not much better myself, but yes, problem is not in your pc, it's server problem. some just got the update from luck, the 404 error still persists
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 08:41:52 PM
i had two virus definitions green popup updates this morning at 5 am and again at 10 am, then at 1 pm i got the red popup.  i went to the maintenance section and tried to do it manually and when it got to the jrog2-653 file it gave me an error message.  since it appears that we are all having this problem i am going to take a guess that its on avasts end and not on ours.  so i will just wait and hope they fix it.  oh and im also fully up to date on everything.  good day :o

You don't have to do anything it wasn't a problem with the avast install, but the update servers.

Plus as I mentioned in my post 4 minutes before yours, it should be resolved now.
Title: Re: Problem updating virus definition today
Post by: dino-at-avast on November 20, 2012, 08:43:10 PM
404 error when updating the vdb:
Well, the situation in Munich, Germany, is: one of my machines succeeded now, the other is still giving 404 back.
(Both machines XP SP3, updated).
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 08:48:21 PM
The issue isn't solved. Even though few people were able to update, it still spits error. And it will show red message about updating VPS definitions, when you restart, even though you have newest one. This it does to me.
Title: Re: Problem updating virus definition today
Post by: Avastfan1 on November 20, 2012, 08:50:19 PM
Correct. I am still getting server error 404.
Title: Re: Problem updating virus definition today
Post by: dino-at-avast on November 20, 2012, 08:52:59 PM
Second machine updated now as, well. Everything is fine.
("wait" most often sems to be the best strategy ;) )
Title: Re: Problem updating virus definition today
Post by: bobo1 on November 20, 2012, 08:54:44 PM
Same with me 404 http server error? avast updated ok this morning. Got to be a bug on update servers just turned computer on an update failed with red popup box. tried manual update and failed 404 error
Title: Re: Problem updating virus definition today
Post by: christine reid on November 20, 2012, 08:57:42 PM
just had a message from avast tech saying their servers are  down so don't try to download updates!!
Title: Re: Problem updating virus definition today
Post by: Big Ian on November 20, 2012, 08:58:25 PM
Same here.

Error 404

Windows 7 64 bit SP 1.

Ian
Title: Re: Problem updating virus definition today
Post by: BoomerGuy on November 20, 2012, 08:59:22 PM
I've been quietly lurking, waiting for someone seeing success, and not blindly contributing to a DoS by madly clicking the Update button... ;)

I just tried it, and got the manual update just fine. All my lights are green.

Thanks so much for this forum - and especially to DavidR and mchain for their leadership here!

-Don

PS: Anyone reading this and still wondering what's going on and why the 404, please read earlier comments. It's all there. The problem is with Avast's servers; it's being corrected; you will see results soon. As my Aussie brother say, "No worries, Mate!"

PPS: Avast! ROCKS!!
Title: Re: Problem updating virus definition today
Post by: wpn on November 20, 2012, 09:00:09 PM
the files are not present on the servers, no point of trying since they wont be found

just wait until Avast has it fixed
Title: Re: Problem updating virus definition today
Post by: poppie1234 on November 20, 2012, 09:03:27 PM
Avast has been fine all day but now getting the same as everyone else, red pop up box and then when i try to manually update i get the error 404 message
Title: Re: Problem updating virus definition today
Post by: catinahat on November 20, 2012, 09:07:11 PM
Yup me too. Just got a red pop up box saying my last virus definitions was unsuccessful. Opened GUI and went to update and watched it do it's thing - saw error 404 appear briefly. Closed the GUI and tried to update via the link on the red pop up box (still hadn't closed it) and this worked. Updated successfully. Maybe that time it connected with a different server?

I daresay avast! team are on to it. :)
Title: Re: Problem updating virus definition today
Post by: SirMatthew on November 20, 2012, 09:08:44 PM
I tried manual update and got the same error 404, while trying to connect to 159.253.143:80//iavs5x/jrog-2-653.apx
Title: Re: Problem updating virus definition today
Post by: hectic-mmv on November 20, 2012, 09:12:46 PM
We are sorry for inconvenience, fix is being uploaded to all our update servers.
Title: Re: Problem updating virus definition today
Post by: robertblok20 on November 20, 2012, 09:13:22 PM
Updated work must have had a slight crash
Title: Re: Problem updating virus definition today
Post by: QuHno on November 20, 2012, 09:14:47 PM
Same problem here: 404 on 4 different machines. Last definitions that came through: 121119-1

edit: definitions are updated now, that fix seems to work.
Tried a program update and got a 404.
Title: Re: Problem updating virus definition today
Post by: robertblok20 on November 20, 2012, 09:19:41 PM
I updated to version 121120-0 but again it is the same error so I suggest patience is a failure on the side of avast :)
Title: Re: Problem updating virus definition today
Post by: poppie1234 on November 20, 2012, 09:21:20 PM
Through persistent attempts i have managed to manually update. Seems to have a mind of it's own though as when i tried again straight after i got the error 404 message.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 09:27:29 PM
We are sorry for inconvenience, fix is being uploaded to all our update servers.
(Quote bolded by me.)  EDIT:  hectic-mmv is an actual member of the corporate IT staff (Avast! team member)

Thank for your kind and timely reply.  It is always welcome when one of you guys come in voluntarily and assist us in some form or other.

You guys ROCK! 

Reason I say that is because as I was typing this reply, Avast! automatically updated to vps version 121120-0 all by itself.  Good job!

P.S.  Never was worried that the update was not going to happen; I knew it would, but might take a little bit more time.

See below for notification of update
Title: Re: Problem updating virus definition today
Post by: tommytinkroom on November 20, 2012, 09:35:39 PM
Same as, error(404) in the UK. :-[
Title: Re: Problem updating virus definition today
Post by: Shunskitten on November 20, 2012, 09:38:20 PM
I'm also having this problem, my friend had it last night and it finally worked for her, but I'm worried about getting a virus and ruining my computer, I don't have the money to restore it right now!

EDIT: It just worked! if someone fixed it thanks so much!
Title: Re: Problem updating virus definition today
Post by: tommytinkroom on November 20, 2012, 09:40:22 PM
Yeah,mine just updated in the UK.Thanks :)
Title: Re: Problem updating virus definition today
Post by: ShadeWing on November 20, 2012, 09:40:35 PM
I'm also having this problem, my friend had it last night and it finally worked for her, but I'm worried about getting a virus and ruining my computer, I don't have the money to restore it right now!

They're having some issues with their update servers.  Just sit tight, because they're fixing it right now.
Title: Re: Problem updating virus definition today
Post by: Avastfan1 on November 20, 2012, 09:40:58 PM
I tried manual update and got the same error 404, while trying to connect to 159.253.143:80//iavs5x/jrog-2-653.apx

Manual programme update successfully now using jrog-2-654.apx
Title: Re: Problem updating virus definition today
Post by: gblu on November 20, 2012, 09:42:48 PM
well, mine just updated to 121120-0
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 09:44:53 PM
I'm also having this problem, my friend had it last night and it finally worked for her, but I'm worried about getting a virus and ruining my computer, I don't have the money to restore it right now!
hi Shunskitten,

As long as you practice safe browsing and keep your antivirus up-to-date (vps 121119-1 counts as being up-to-date when a newer one is not available) you will be fine.  I would only begin to worry when the vps is three or four days old and no one else is reporting problems updating to the latest version.

That is not the case here.

The fix for the updating problem is being rolled out right now, so you should be able to bring Avast! up to where it should be soon.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 09:48:21 PM
well, mine just updated to 121120-0
Noted that the automatic update is a little larger than most updates here per your .jpeg.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 09:51:11 PM
I'm also having this problem, my friend had it last night and it finally worked for her, but I'm worried about getting a virus and ruining my computer, I don't have the money to restore it right now!

EDIT: It just worked! if someone fixed it thanks so much!
You can thank hectic-mmv for that.
Title: Re: Problem updating virus definition today
Post by: Gio7707 on November 20, 2012, 09:53:31 PM
gettin a little nervous here ..but I know my friends in the UK will take care of it !!
Title: Re: Problem updating virus definition today
Post by: Nesivos on November 20, 2012, 09:55:02 PM
GTC here in So. CA, USA

Two computers required restart
One computer required two restarts

Title: Re: Problem updating virus definition today
Post by: Tgell on November 20, 2012, 09:55:52 PM
Have the same problem updating on two computers, one XP the other 7 64bit. Had to constantly select manual update to get it to update once today. Cloud is still connected though.

Get the following when try to update manually.

Last encountered error: HTTP error (404), while trying 173.193.138.142:80//iavs5x/jrog2-653.vpx

Using Ip tool, got the following.

Host Name:    a323mp.avast.com
IP Address:    173.193.138.142
Country:    United States united states
Country code:    US (USA)
Region:    Texas
City:    Dallas
Postal code:    75244
Calling code:    +1
Longitude:    -96.8353
Latitude:    32.9299

www.downforeveryoneorjustme.com/ says the IP is down.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 10:00:09 PM
As has been said:
We are sorry for inconvenience, fix is being uploaded to all our update servers.

So it may well take a little time for all (hundreds) of the update servers to be populated.
Title: Re: Problem updating virus definition today
Post by: tommytinkroom on November 20, 2012, 10:01:00 PM
Yeah,mine just updated in the UK.Thanks :)

Looks like i spoke to soon,i got the 121120-0 update but when i tried the update again it's showing error(404) again  :o
Title: Re: Problem updating virus definition today
Post by: MikeBCda on November 20, 2012, 10:01:41 PM
Still getting 404 in Canada.  Reminds me of that massive blackout in the northeast US and eastern Canada several years back ... despite living in a high-density part of town with lots of apartment buildings, I'd swear our building was the very last one within a radius of several miles to get power back.  Oh well, wait some more.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 20, 2012, 10:03:34 PM
Yeah,mine just updated in the UK.Thanks :)

Looks like i spoke to soon,i got the 121120-0 update but when i tried the update again it's showing error(404) again  :o

Why try again when you have just got the update - there are hundreds of update servers, this time round you must have hit one that hasn't had the fix uploaded to it.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 10:07:12 PM
As has been said:
We are sorry for inconvenience, fix is being uploaded to all our update servers.

So it may well take a little time for all (hundreds) of the update servers to be populated.
Yeah,mine just updated in the UK.Thanks :)

Looks like i spoke to soon,i got the 121120-0 update but when i tried the update again it's showing error(404) again  :o

Why try again when you have just got the update - there are hundreds of update servers, this time round you must have hit one that hasn't had the fix uploaded to it.
There really is no point in attempting to manually update soon after the main vps arrives, as these main updates are pushed out only two to three times a day.  Then there are streaming updates that come in between, so now you have greater protection with streaming updates than without.

Not too long ago, Avast! did not have streaming updates of any kind.
Title: Re: Problem updating virus definition today
Post by: steve42lawson on November 20, 2012, 10:15:45 PM
I'm having this problem, see screen shot.  I'm on the West coast of USA (Pacific Time Zone).  So, the fix hasn't reached my update server, yet (either that, or it's broken again).

Title: Re: Problem updating virus definition today
Post by: cmatch99 on November 20, 2012, 10:26:08 PM
Just an update from my post earlier this morning..
Avast just tried another auto update but gave me the red popup so i clicked it with no luck... 

Located in Newfoundland Canada..  Current time 5:55pm been trying since 11am this morning..

Last encountered error: Other Http error (404), while trying 208.43.33.110:80//iavs5x/jprog2-653.vpx
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 10:27:21 PM
hi steve42lawson,

I looked at the screenshot that you were kind enough to provide, and I really do not see a problem here.  Sorry, but if the window in question says the virus update is up-to-date, it is up-to-date, and that is good enough for me.

As for the server error reported, it is just that, a server error.  When something like this happens, it will take enormous resources at a company like Avast! to fix and resolve; it also will take a bit more time to deploy and push out the fix they are now deploying.

Think of what happens when you or someone else has a bad auto accident on a major city freeway; traffic will back up, emergency responders must arrive, and time will be needed to investigate the cause of the crash, victims need to be transported to the hospital as quickly as they can be, and only after the accident scene is cleared and fixed up, does the flow of traffic come back to a normal level.

EDIT:  A multi-vehicle crash is even worse, so..

That is kind of what has happened here.  Just so you know.
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 10:37:33 PM
Just an update from my post earlier this morning..
Avast just tried another auto update but gave me the red popup so i clicked it with no luck... 

Located in Newfoundland Canada..  Current time 5:55pm been trying since 11am this morning..

Last encountered error: Other Http error (404), while trying 208.43.33.110:80//iavs5x/jprog2-653.vpx
Singapore has been out; other parts of the world are reporting the same, you are not alone.  Patience is key here.
Title: Re: Problem updating virus definition today
Post by: Dynaheir on November 20, 2012, 10:46:01 PM
Here in czech, considering what my friends say and my experiences, it's kinda unstable. Some could get update from recovering servers, some could not. I hope all will be okay tomorrow, because here it's getting kinda late. It's almost time for bed (as here is 22:45)
Title: Re: Problem updating virus definition today
Post by: Vegeta100 on November 20, 2012, 10:50:59 PM
can any help me plz. i am handicap and don't know a lot about computers. i get an error saying: Last encountered error: other http error (404), while trying 174.36.55.89:80//iavs5x/jrog2-653.vpx  any help will be appreciated
Title: Re: Problem updating virus definition today
Post by: DJBone on November 20, 2012, 10:53:10 PM
can any help me plz. i am handicap and don't know a lot about computers. i get an error saying: Last encountered error: other http error (404), while trying 174.36.55.89:80//iavs5x/jrog2-653.vpx  any help will be appreciated
Be a little be patient. Read this: http://forum.avast.com/index.php?topic=109950.msg865617#msg865617

DJBone
Title: Re: Problem updating virus definition today
Post by: Vegeta100 on November 20, 2012, 10:57:40 PM
can any help me plz. i am handicap and don't know a lot about computers. i get an error saying: Last encountered error: other http error (404), while trying 174.36.55.89:80//iavs5x/jrog2-653.vpx  any help will be appreciated
Be a little be patient. Read this: http://forum.avast.com/index.php?topic=109950.msg865617#msg865617

DJBone

that link doesn't help and i guess many ppl have same problem
Title: Re: Problem updating virus definition today
Post by: DJBone on November 20, 2012, 11:06:31 PM
that link doesn't help and i guess many ppl have same problem
Yes, many people have this problem at the moment. The fix is send to the update servers. Please wait a little bit longer. What is your current virus database?

DJBone
Title: Re: Problem updating virus definition today
Post by: tommytinkroom on November 20, 2012, 11:21:03 PM
Yeah,mine just updated in the UK.Thanks :)

Looks like i spoke to soon,i got the 121120-0 update but when i tried the update again it's showing error(404) again  :o

Why try again when you have just got the update - there are hundreds of update servers, this time round you must have hit one that hasn't had the fix uploaded to it.


Because i thought if i hit the update button again it would show that i'm already up to date if it's working ok
and not error 404 like it did.
Title: Re: Problem updating virus definition today
Post by: sedina on November 20, 2012, 11:39:37 PM
Hi all,
I would like to apologize to any issues we caused by problems on our infrastructure. All servers are now running and serving data for your safety.

Many thanks for your patience.

Pavel Sedina
Title: Re: Problem updating virus definition today
Post by: mchain on November 20, 2012, 11:42:49 PM
Hi all,
I would like to apologize to any issues we caused by problems on our infrastructure. All servers are now running and serving data for your safety.

Many thanks for your patience.

Pavel Sedina
Thanks.

Everyone should now be able to update as they should.
Title: Re: Problem updating virus definition today
Post by: Vegeta100 on November 21, 2012, 12:07:35 AM
that link doesn't help and i guess many ppl have same problem
Yes, many people have this problem at the moment. The fix is send to the update servers. Please wait a little bit longer. What is your current virus database?

DJBone

right now 7.0.1474
Title: Re: Problem updating virus definition today
Post by: DJBone on November 21, 2012, 12:11:41 AM
right now 7.0.1474
That's the program version. I've asked vor virus definitions version. ;)

DJBone
Title: Re: Problem updating virus definition today
Post by: TerraX on November 21, 2012, 12:20:05 AM
right now 7.0.1474
That's the program version. I've asked vor virus definitions version. ;)

DJBone
Doesn´t matter...the updateproblem is fixed. ;)
Title: Re: Problem updating virus definition today
Post by: greenflow on November 21, 2012, 02:33:03 AM
Thought I'd thank all those who so promptly responded to my first post this morning about this issue. Appreciations to Avast team too for responding and fixing the problem. One of my computers has just successfully updated automatically but I had to manually update the other. Will see if the latter automatically updates itself tomorrow without my having to repair Avast.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 21, 2012, 03:08:35 AM
You're welcome.

I don't believe you will have to do a repair now that the problem was confirmed to be an avast infrastructure issue.
Title: Re: Problem updating virus definition today
Post by: Nesivos on November 21, 2012, 05:31:14 AM
hi steve42lawson,

I looked at the screenshot that you were kind enough to provide, and I really do not see a problem here.  Sorry, but if the window in question says the virus update is up-to-date, it is up-to-date, and that is good enough for me.

As for the server error reported, it is just that, a server error.  When something like this happens, it will take enormous resources at a company like Avast! to fix and resolve; it also will take a bit more time to deploy and push out the fix they are now deploying.

Think of what happens when you or someone else has a bad auto accident on a major city freeway; traffic will back up, emergency responders must arrive, and time will be needed to investigate the cause of the crash, victims need to be transported to the hospital as quickly as they can be, and only after the accident scene is cleared and fixed up, does the flow of traffic come back to a normal level.

EDIT:  A multi-vehicle crash is even worse, so..

That is kind of what has happened here.  Just so you know.

1.  avast! staff should know about this within a minute or two of it happening unless no one is in visual distance or communication with the server, which should never be the case.

2.  In any case avast! needs to add a feature to their software that sends a pop-up message and email to users immediately notifying them that "updates will not forthcoming at this time due to a technical problem"

That is the least they should do.

The fact that the inability to update defintions for a short period may not be critical to the user's computer is totally irrrelevant.    People who use the software need to be informed by the software, email or text message what is happening rather than wasting their time coming to the forum and being given misleading information even  if unintentional.

When my network goes down I do not get an email but as soon as it goes down I can call my provider and an automated message will tell me if it is a general network outage in my area or not.   Having to go to a forum where the helpers can be in the dark about what is going on as much as the users is not the best way to handle problems like this.

Title: Re: Problem updating virus definition today
Post by: Ijkoy on November 21, 2012, 10:02:59 AM
Can any official member please tell us what exactly happened? I'm always a bit worried when things like this happen to a security company. [paranoid]In the end i just want to be sure, that for example there was no hack going on, trying to compromise the virus database.[/paranoid] :)

However thank you for your great work!
Title: Re: Problem updating virus definition today
Post by: Pondus on November 21, 2012, 10:23:53 AM
@Ijkoy....read reply #113 and #146
Title: Re: Problem updating virus definition today
Post by: Ijkoy on November 21, 2012, 10:42:09 AM
@Ijkoy....read reply #113 and #146

I don't see any "real" information except the infrastructure thing, but that could be anything. Thanks anyway :)
Title: Re: Problem updating virus definition today
Post by: -midnight on November 21, 2012, 12:03:58 PM
I received the Virus Definition popup earlier this morning.   :)
Title: Re: Problem updating virus definition today
Post by: Klinker on November 21, 2012, 04:04:19 PM
Relative to this issue, are the streaming updates throughout the day cumulative? In other words, if the computer is on and off throughout the day only catching a few of the streaming updates, will the next streaming update received when the computer is turned back on include all data from the previous streaming updates, or will those "missing" streaming updates only be received with the next full virus definition update.

I did a search and didn't get the answer I was looking for. Thanks.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 21, 2012, 04:20:26 PM
Streaming updates aren't cumulative as such, each one is unique covering only those signatures contained within it and you can have many over the course of the day. But when you have your computer back on I believe you would receive the ones you haven't received.

Essentially the same happens when you first switch on your computer you get a batch of them all at the same time (see image).

However when the next regular auto update occurs, e.g. in this case 121121-1 then that contains all of the streaming updates and the old streaming update sub-folder and contents are removed.
Title: Re: Problem updating virus definition today
Post by: Ijkoy on November 21, 2012, 04:34:17 PM
Hi again,

I did some additional research concerning the reason for this problem. I found this thread (http://forum.avadas.de/threads/4955-Manuelles-Signaturupdate-Fehler-Der-HTTP-Server-hat-einen-Fehler-zur%C3%BCckgegeben-404/page2) from a german distributer on their forums saying that a missing file on the update servers was causing the problem.

Cheers



Title: Re: Problem updating virus definition today
Post by: mchain on November 21, 2012, 04:58:30 PM
Hi again,

I did some additional research concerning the reason for this problem. I found this thread (http://forum.avadas.de/threads/4955-Manuelles-Signaturupdate-Fehler-Der-HTTP-Server-hat-einen-Fehler-zur%C3%BCckgegeben-404/page2) from a german distributer on their forums saying that a missing file on the update servers was causing the problem.

Cheers
Thank you for that.

At least user installations worked well and as they should have in this scenario.  Imagine what could have happened if this update was successfully downloaded and installed on millions of user's computers and it was missing a necessary or critical file?  **Shudder**  Think it would have been catastrophic, to say the least.
Title: Re: Problem updating virus definition today
Post by: Klinker on November 21, 2012, 05:14:02 PM
Streaming updates aren't cumulative as such, each one is unique covering only those signatures contained within it and you can have many over the course of the day. But when you have your computer back on I believe you would receive the ones you haven't received.

Essentially the same happens when you first switch on your computer you get a batch of them all at the same time (see image).

However when the next regular auto update occurs, e.g. in this case 121121-1 then that contains all of the streaming updates and the old streaming update sub-folder and contents are removed.

Thanks DavidR for the quick response....that explains it exactly.
Title: Re: Problem updating virus definition today
Post by: TMAnonAnon on November 21, 2012, 05:20:17 PM
So I waited a day and voila, now the definitions are at 121121-0

For that guy who re-installed Avast on the day the update servers went down, wow bad luck/timing.
I'd really hate for that to happen to me too...


Weird, I saw a red Avast popup saying that my definitions were days out of date.
So I clicked the update, which seemed to fail but it wasn't clear or informative why...
So I tried to manually update and I too get the 404.

Using WinXP (32-bit) using Avast Home version 7.0.1474, with Definitions ver 121119-1

Clicking either "Update engine and virus definitions", or "Update program" results in:
Downloading file: servers.def.vpx
Downloading file: prod-ais.vpx
Downloading file: jrog2-653.vpx
Error: HTTP server returned error 404

Last encountered error: Other HTTP error (404), while trying 208.43.71.149:80//iavs5x/jrog2-653.vpx

Also one time I saw:
Last encountered error: Cannot connect to download767.avast.com(174.36.159.202:80).

Anyways, I've done this about 2 dozen times and the IP addresses are always different.
Looks like Avast server-side to me, but I'm patient and hope its fixed by tomorrow.
Title: Re: Problem updating virus definition today
Post by: DavidR on November 21, 2012, 06:28:39 PM
Streaming updates aren't cumulative as such, each one is unique covering only those signatures contained within it and you can have many over the course of the day. But when you have your computer back on I believe you would receive the ones you haven't received.

Essentially the same happens when you first switch on your computer you get a batch of them all at the same time (see image).

However when the next regular auto update occurs, e.g. in this case 121121-1 then that contains all of the streaming updates and the old streaming update sub-folder and contents are removed.

Thanks DavidR for the quick response....that explains it exactly.

You're welcome.