Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: XeniTank on February 28, 2013, 09:46:05 PM
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Hi today I saw an update at Avast 7 and I installed Avast 8 but there's a problem. When I restart the computer windows freezes at the progress bar and nothing works anymore. I had to delete avast in safe mode.
I temporaly installed avira because I can't find the avast 7 and 8 doesn't work. And I'm pissed! There are other people too who don't know what to do if such thing happens! That is very bad! Please fix it! I really wan't to avoid to turn my computer off again to get to the safe mode and delete it again at the new program version. I don't have time for that. My computer is in a good condition and well if you can't fix this problem I have to find another antivirus.
Nice day everyone!
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Looks like I´m not alone anymore - had this with all betas since RC1.
Dear Avastteam, plz tell me what kind of information is needed to solve this issue....
@XENITANK: feel free to contact me if U want the last version of Avast 7 - me always got a backup ;)
Greets
S@uDepp
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Well I actually liked avast very much since 2010 I never had problems with virus anymore. I also had not very much money that time to buy me an antivirus that really protects you from malware.
I of course can buy a Kaspersky or G-Data anyway the best. But I wanted to promote avast! Because it always enough denfence. Just now the version 8 destroyed everything! I have to buy soon a new antivirus and I surely won't buy a program that doesn't work!!!
Don't care really. Hope avast will fix it till Monday!
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Same here, Vista hp sp2 x64 fully patched.
Freeze during boot at progress bar, had to uninstall in safe mode.
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Same here.
Vista 64bit. Freezing at Startup. Had to uninstall in safemode :(
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Exact same issue here, freezing at progress bar, had to uninstall in safemode etc. Running with Avast 7.0.1474 now which thankfully I had downloaded just in case a few weeks ago...
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Same Here. Deep freeze. Have to make a Windows system Restoration with the latest windows snapshot
>:(
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it is the same for me.
When a quick fix for this problem ?
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for me the update came missing two components
so I had to do a clean install
Download the installer and left for a new installation
avast 8
download locations
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs5x/avast_internet_security_setup.exe
http://files.avast.com/iavs5x/avast_premier_antivirus_setup
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I'll stay to the 7.x version, Hope that the VPS will be updated even if we don't have the 8.x version
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...funnily the srcript shield stopped working since the last VPS update :(
Any Vista 64 user having this issue too?
Hopefully there will be an update soon.....
Greets
S@uDepp
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sorry but it seams that actually Avast 8 does not work on vista 64 bits.
i try the proposed solution with or without aswclear.exe .. the result is the same : the vista progress bar freeze at reboot.
I thinks that only V7.0.1474 works on vista 64.
but .... after using aswclear.exe, it is impossible to return to 7.0.1474 internet suite as this needs an update from the setup i use and after again this is the hell...
I hope that you can give us a real solution for this.
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After many tests, it work with avast 8.0.1482 only in free edition.
Every time i try to insert my licence file or try directly an internet suite download, this ends with Vista X64 progressbar freezed at reboot.
Feel free to email me for more informations.
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funnily the srcript shield stopped working since the last VPS update
Any Vista 64 user having this issue too?
Hopefully there will be an update soon.....
Greets
S@uDepp
Windows XP: Click Start> Control Panel> Programs> avast> Repair
Windows Vista / Windows 7: Click Start> Control Panel> Programs> Programs and Features> avast> Repair
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Hasta la vista baby 8)
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@ XeniTank
I would suggest that you try a clean reinstall:
- Download the latest version of avast, 8.0.1482 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe (see #### below) and save it to your HDD (it has uninstall tools for all versions). - 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 7.x if previously installed and then for 8.0 once complete reboot into normal mode.
- 3. install the latest version, reboot.
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- The current avast uninstall Utility aswclear.exe doesn't include avast8 until that is updated use this for avast8 http://files.avast.com/test5beta/aswclear.exe (http://files.avast.com/test5beta/aswclear.exe).
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Ensure that you remove all remnants of avira also:
- Uninstall possible remnants of previously installed AVs see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.
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Same problem here.
I just system restored to a week prior and it fixed it, but now it won't even let me update to version 8. I download it and restart and it stays stuck on 7.
Hopefully they will fix this.
Thought my computer was toast this morning.
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funnily the srcript shield stopped working since the last VPS update
Any Vista 64 user having this issue too?
Hopefully there will be an update soon.....
Greets
S@uDepp
Windows XP: Click Start> Control Panel> Programs> avast> Repair
Windows Vista / Windows 7: Click Start> Control Panel> Programs> Programs and Features> avast> Repair
...not necessary....VPS update today --> ScriptShield works as it is supposed to...
@others: did anybody try DavidR´s solution yet?
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@ XeniTank
I would suggest that you try a clean reinstall:
- Download the latest version of avast, 8.0.1482 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe) and save it to your HDD, somewhere you can find it again (if you didn't save your last download). Use that when you reinstall.
- Download the avast! Uninstall Utility, aswClear.exe (see #### below) and save it to your HDD (it has uninstall tools for all versions). - 1. Now uninstall avast! (using add remove programs, if you can't do that start from the next step), reboot.
- 2. run the avast! Uninstall Utility from safe mode, first for 7.x if previously installed and then for 8.0 once complete reboot into normal mode.
- 3. install the latest version, reboot.
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- The current avast uninstall Utility aswclear.exe doesn't include avast8 until that is updated use this for avast8 http://files.avast.com/test5beta/aswclear.exe (http://files.avast.com/test5beta/aswclear.exe).
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Ensure that you remove all remnants of avira also:
- Uninstall possible remnants of previously installed AVs see, http://singularlabs.com/uninstallers/security-software/ (http://singularlabs.com/uninstallers/security-software/), this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.
Is the avast standard uninstaller not enough? I already tested it with aswclear.exe and etc. It won't run on vista 64 bit. Pro, Internet or free it's all the same.
Is it so hard to test it on any windows version before releasing it? That is not ok! From a fee-based programs I expect a simple uninstall and install. A stable working on systems its writen it supports. But 8 doesn't do that. Why should I pay for a program that doesn't work?
What if I was a noob at computers and this would happen to me? It's poor quality! I always used avast since the version 5 I never had any problems with virus. Also many people took this software with my advice. And now I'm disappointed. It seems avast isn't serious about its business. :P
I'm sorry but I have no time for this. I'll use avast free for some of my computers but surely won't buy a avast software anymore. From a free antivirus I don't expect much but if I have to pay for it and it doesn't work I have a problem!
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Lets put it this way if you have a corrupt installation if the regular uninstall isn't you get to do the whole thing again. It is a bit of belt an braces and hopefully not having to do it again. Not to mention the normal uninstall is dealing with the current installation. My instructions are also being run for the previous version also to ensure there are no remnants there that might get in the way.
The choice is yours.
The beta testing was longer than normal for this and problems were encountered and resolved, the problem is that the permutations of operating systems and installed software is massive and you may not cover every eventuality even in a public beta.
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Ok - here we go....
Did a clean install like DavidR said before - same issue as mentioned -> Vista 64SP2 refuses to boot :(
So I reinstalled AVAST7 which needed connection to the internet to update itself - luckily it does NOT change the versionnumber - it updates version 7 itself only!
System running like a charm with everything back to AVAST7 (don´t forget to backup your settings at first!)
Fix very appreciated ;)
Greets
S@uDepp
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The reason is Kaspersky 8)
Byebye
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Looks like they aren't gonna fix it. Time to move on then.
Thank you for protecting my computer for all these years.
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absoulutely ridiculous. none of these "fixes" work. and even if they DID, nobody should have to jump through these hoops to get a program that has ran without incident for all these years to run properly. this program will no longer be recommended to my colleagues and friends.
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Everybody stay calm plz!
There is no need to to get rude or to offend hard working people!
@AVAST: what kinda information could be helpful to solve this issue?
Greets & peace for everybody
S@uDepp
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Installed it Saturday. Exact same issue here, freezing at progress bar, had to uninstall in safemode etc.
Windows Vista Home Premium x64.
Tried everything I could think of. Repair, aswcleaner, clean install. Nothing fixed it.
Has to be a bug in it somewhere.
Also just installed it TODAY on a Windows 7 Home Premium x64 but when I restarted the system, the computer ended up in an endless reboot loop. Had to remove Avast 8 from safe mode AGAIN!
I love Avast so I hope they get things working right.
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Installed it Saturday on a Vista Home Premium x64 system with a clean install of the Vista operating system. Exact same issue here, freezing at progress bar, had to uninstall in safemode etc. Tried everything I could think of - repair, aswcleaner, clean install. Only thing that would let the computer boot again to normal mode was to remove Avast 8 completely.
Also just installed it TODAY on a Windows 7 Home Premium x64 machine with a clean install of Windows 7 and all current updates done. Installed ok. Rebooted the computer and got stuck in an endless reboot loop. Only thing that worked again was to boot to safe mode and remove Avast.
Had to install Microsoft's Security Essentials to get buy.
Has to be buggy. Hope they get this new version fixed soon because I love Avast!
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I was too optimistic. Nothing change when i restart my computer.
Now, i will use Microsoft Security until Avast fix this problem.... quickly i hope
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I'm having the exact same problem. I updated from Avast 7 to Avast 8 on Windows Vista Home Premium x64 and the OS freezes during the driver boot portion of startup. It first happened when I tried to do the upgrade, and I had to use the Last Known Good Startup option to get into Vista. Next I uninstalled Avast, restart, and tried a clean install, same freeze. Next I uninstalled, restarted, went into MSCONFIG.EXE and ticked "OS boot information" under the Boot tab, installed Avast 8 and restarted. Turns out here is where it gets stuck:
Loaded \Windows\System32\Drivers\aswRvrt.sys
I rebooted with the Last Known Good Startup, uninstalled Avast 8, restarted and installed Avast 7 and the computer boots normally. I also am not running ZoneAlarm, only Spybot S&D and Dropbox at startup.
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I wonder why Avast freezes some computers and not others. I have Windows Vista 64-bit and never had any such issues with Avast.
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fix released: http://forum.avast.com/index.php?topic=117113.0
seems to have fixed stuff: http://forum.avast.com/index.php?topic=117027.msg908288#msg908288
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fix released: http://forum.avast.com/index.php?topic=117113.0
seems to have fixed stuff: http://forum.avast.com/index.php?topic=117027.msg908288#msg908288
i'm having the freezing issue on one vista x64 computer, even with the 1483 version, so it is not fixing it.
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can you try a clean install please:
Run the uninstaller for any AV's you used prior to avast from here to remove remanents: http://singularlabs.com/uninstallers/security-software/
1. Download avast! Free Antivirus: http://forum.avast.com/index.php?topic=117113.0
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot
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Same problem for me! On my Netbook "Acer Aspire 753" with Vista Ultimate 64Bit installed, the PC freezes at the Progress Bar if Avast is installed ... On my PC (AMD Phenom II, AMD Radeon HD5870, 8GB Ram) i have installed Windows 8 an 2 copys from Vista and there are no such problems.
So maybe it has something to do with Intel Drivers? Because my PC is 100% AMD Hardware and my Netbook 100% Intel.
Even the "fix" does not help ... So i have to uninstall Avast and install MSE again on my Netbook.
Sorry for my bad english!
Greetings
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..definetely NOT fixed!
I always install via safemode-boot and the uninstall tool at first.
Wonder, which information could be helpful for AVAST to fix this bug......
Greets
S@uDepp
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do you have dumps from C:\Windows\minidumps...if yes then send email them to kurtin@avast.com with a link to this topic.
you can try my suggestion in previous reply...
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I have the same issue here. After installing Avast 8.0, the cmputer freezes at the progress bar. I tried the fix, but no luck.
OS is Win Vista Ultimate x64 SP2 fully updated.
I went back to Avast 7.0. I have never installed any virussoftware on this computer other than Avast.
I haven't got any minidump files to send you.
I also have a laptop with a fully updated Windows 7 Home Premium SP1 x64, and there Avast 8.0 is working fine.
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I will try the fix listed in this thread, has anyone else had success?
Could you share this info with your customer lack o' service?
This was my experience last evening
I have the paid version and when I called the support line to report my boot fail, they remote accessed my computer (with my permission) and proceeded to point out typical system housekeeping stuff they claimed suddenly conflicted with the upgrade. HOWEVER, for $169. they can get my system running fine again.
WTF?
So I paid for software to cause my computer to trip, to cause me to call them for support so I can pay them another $169 for basic housekeeping crap? I think not.
Another good product, ruined by greed.
UPDATE fix failed. All antivirus removed from pc with correct programs. Tried loading avast free and it still tells me I have antivirus on the pc and still freezes on boot.
I have generated the support report, but no idea where to send it.
I just want my money back at this point and a different provider
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do you have dumps from C:\Windows\minidumps...
Empty!
you can try my suggestion in previous reply...
As I wrote - no change at all - still the same "nonbooting"bug....
Greets
S@uDepp
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you guys could switch back to avast 7 until they have a fix: http://www.oldapps.com/avast_antivirus.php
issues are still current with this version?? :http://forum.avast.com/index.php?topic=117113.0
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issues are still current with this version?? :http://forum.avast.com/index.php?topic=117113.0
..definetely NOT fixed!
I always install via safemode-boot and the uninstall tool at first.
Greets
S@uDepp
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I am using window 7, just update my avast program...and I didn't expect it to freeze at progress bar after reboot too.
I wonder the virus definition is up-to-date or not..it show as "initializing,please wait..."
Should I uninstall it? Any solution found?
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read my previous replies here first ::)
Run the uninstaller for any AV's you used prior to avast from here to remove remanents: http://singularlabs.com/uninstallers/security-software/
1. Download avast! Free Antivirus: http://forum.avast.com/index.php?topic=117113.0
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot
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read my previous replies here first ::)
you can copypaste this a thousand times and it still won't work. :-X
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Hi I'd like to say that since the update within Avast Free version to Avast 8 its been nothing but problems.
When it did the update to the new version and it ask you to restart your PC it froze on the progress bar while rebooting.
I had to finally go into safe mode and disable Avast.
It also installed Chrome on my computer without my permission .Never got a chance to know it was even going to be installed because
of all the reboot problem.
Then there was another program update today ,same exact thing happened ,this time I just clicked on "last known good configuration"
It seems to be when ever you do a program update to this new avast and have to restart this is where the problem begins.
Its very troublesome ,I have Vista 64 bit .
I have never had problems with avast before ,but I won't do another program update only to have it freeze my computer on restart.
I'm going to keep avast on until I can either find a solution or find another antivirus,its a shame have used avast for many years.
I don't like anything about the new version as well,but I could live with it if it wouldn't cause the boot problems.
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Generating and sending a Support Package
https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=1061
but when sending packages ftp
https://feedback.avast.com/responses/problems/status/all
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If you are going to post email addresses (other than your own) in a public forum then please obfuscate them name (at) avast (dot) com, etc. to prevent spambot harvesting. Please modify your post.
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Yup, I have the same issue on Vistax64 . Tried multiple clean installs before even finding this thread, glad its not me. Most annoying part was I installed other programs after the avast upgrade and assumed one of them to be the issue before I even suspected my trusty avast. The new version appeared to work fine until I rebooted and ran into the progress bar freezing.
Subscribed the thread for future updates, but a shame I had to install a different AV program after I've been very happy with Avast for years.
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Melvin,please try the suggestion below:
Run the uninstaller for any AV's you used prior to avast from here to remove remanents: http://singularlabs.com/uninstallers/security-software/
1. Download avast! Free Antivirus: http://forum.avast.com/index.php?topic=117113.0
2. Follow instructions: http://www.avast.com/uninstall-utility (Run this tool for all prior installed avast! versions..!!)
3. Reinstall avast! with the downloaded installer from point 1.
4. Reboot
- avast! Virus Definitions Update - Manual Download (http://www.avast.com/download-update) VPS Update (virus definitions, vpsupd.exe, approx 78.4 MB). - Save the file to your hard disk, locate where you saved it and double click it and that should carry out the virus definitions update. If you have avast 8, the one you want is the one for avast versions 5/6/7 it is the same for 8.
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Try directions above, but before trying to reinstall. Go into device manager and show hidden devices. Remove all the non plug and play devices, that are related to avast. Reboot, and then try to install avast, avast installs and does not prompt to reboot, Then start run msconfig in general tab select load system services in selective startup. Reboot again, wait for avast to load up. Then try start run msconfig again general tab select normal startup and reboot.
This is what worked for me. Hope it works for you too.
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Same problem here, using Vista 64 Ultimate.
None of the suggested solutions have worked.
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Same problem here, using Vista 64 Ultimate.
None of the suggested solutions have worked.
I removed all the non plug and play devices, that are related to avast.
Needed to Control Panel -> System -> Advanced System Settings -> Environment Variables -> right-click the bottom box and enter the string devmgr_show_nonpresent_devices and give it number 1.
to see them.
Used aswcelar for all versions in safe mode.
I have in past unistalled and re-installed avast via control panel.
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Today I had a first response to the issue at hand.
Unfortunately again no dice.
What was written here by fellow forum-members was suggested by the staff.
If anything useful comes out of it I will cut-and-past the solution here.
Sigh... Ongoing issue now for over 2 weeks at least on a supported version.
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Can anyone confirm removing the aswVmm.sys from the HDD and the registry-key for it, if they get a somewhat started Vista 64?
Some testing I did seems to piont ot this legacy driver being the lockup file during startup.
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I have the same issue here with my Windows Vista Home Premium 64 bit.
After spending hours trying to solve the problem, I installed a spare hard drive in my laptop.
Then installed a brand new installation of Windows Vista with all drivers and Vista service pack 1 and 2.
Then I installed avast free 8.0.1483. Everyone can probably guess what happened at reboot?
Windows freezes at the progress bar.
The conclusion must be: No conflicts with my other software! Avast 8 just don’t work with Windows Vista Home Premium 64 bit.
I like avast and have used avast on my PCs for years, so I'm waiting for an update that solves this problem.
CaptainLeonidas!
You are right. Just renaming the file aswvmm.sys in the folder Windows\system32\drivers, eliminates the problem. I have not made changes in the registry. What the missing driver causes of problems? No idea.
Avast team have a job to do!!
Greetings
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Thanks GPJ
I have also used avast for years.
Avast what should we do?
Just wait for fix?
I have installed avast 7, is avast 7 still getting new definitions?
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Try disabling WINDOWS DEFENDER-that should solve the issue. I had it disabled but with a recent WINDOWS update it was restarted, and when installing AVAST 8 it started freezing at boot. After shutting down WINDOWS DEFENDER again, it solved my issue. My OS is VISTA ULTIMATE 64bit
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If your system freezes check to see if your Startup Type of the aswVMM is on Boot.
Background info:
I did some testing on different machines (Win7/Vista/XP both x86 and x64)
What was different on a failing Vista was that the Startup Type for the aswVmm legacy driver was set to Boot while others had it set to Demand.
I changed the setting on the Vista x64 with issue's and I could startup again normally with all software options installed and running (including the Windows Defender)
If it is freezing try this as it worked for me:
Start the PC is safe mode
1. Start regedit
2. Look up the following key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\aswVmm
3. Change the Start REG_DWORD from value 1 to 3 (leave the Hexadecimal as is).
4. Restart PC. If it works you are done. If it does not work bug support !!
NOTE: You are editing you registry! If you are unsure of this MAKE a backup first of the key.
Also I do NOT take any responsibility if your PC crashes etc. You are on your own!
By following the steps as written above you acknowledge the fact you may damage your system.
(If this is the solution can I get the lost days reimbursed on my 3 year subscription? Lolz)
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Is Vista x64 a confirmed problem, especially Home Premium which I have? I haven't updated to 8 and am very hestitant to with what I've read.
Thanks.
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Avast pushed through an update today and stupid me assumed it was good and installed it. Turned out it updated me to v8 and of course my 64 Bit Vista PC hung on booting. Went into safemode, removed Avast, and it booted fine. Reinstalled, same issue, uninstalled and then searched the forums which brought me to this thread.
I just re-upped my subscription last month. I'm calling Avast in the morning and demanding a refund and going with another program. This should never have happened, and it's going to cost them customers. I've used Avast for years but they've just lost me as a customer, this is ridiculous.
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Is Vista x64 a confirmed problem, especially Home Premium which I have? I haven't updated to 8 and am very hestitant to with what I've read.
Thanks.
I would assume the premium version has this vary aswVmm.sys service as part of the installation.
At best you might be just fine seeing the downloadable installation file is different form the Avast! Internet Security 8 setup-file.
It would be possible the setup will set the service startup type on Demand. If it also sets the REG_DWORD to boot you might have a freeze.
I myself can not even confirm if the service is to be set on Demand or Boot.
Practical experience showed me that working system had the service not running during boot up.
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......well well.......
Did a reboot because of an update for vista this night - baaamm - AVAST 7 installed version 8 and got stuck at the reboot once again......
Great, that it didn´t ask me before to update AVAST too! Boot was just meant to install this minor vista update......
So once again, safeboot, uninstall, aswclear, fetch the AVAST backup, install - ready :(
Would be great to hear about a fix for Vista !!!
Unbelievable - never had a problem with AVAST since version 4 - now it seems to be "unfixable"?!
Another not amused user
S@uDepp
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Did you try the fix I found to be working a earlier in this thread?
(Reply 57)
If it works let me know. It worked for me.
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Still awaiting a fix.
I have re-instyalled avast 7.
Has anyone had help from avast that has made a difference?
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I must confess that I had decided NOT to waste any more time on this issue, until Avast comes up with a fix to solve this annoying problem, until I read “CaptainLeonidas” reply # 57.
I have, as described in my reply # 54, a laptop with Windows Vista Home Premium 64 bit, which freezes at Windows startup after updating to avast free 8, but I also have a Windows 7 Pro 64 bit and 2 Windows Xp Pro 32 bit which had also been updated from avast 7 to 8. All three were updated successfully to version 8.0.1482. Due to the problem with Vista on my laptop, I have not updated to 8.0.1483 until now.
Before updating I started regedit to see the value of Start REG_DWORD. They were all set to 3 which is “manual” start.
Then I updated all three PCs to 8.0.1483. Everything works fine after the update and restart, but now the values of Start REG_DWORD have been changed to 0 which is the value for “Boot”. Everything works even after restart!
My laptop with Vista 64 and avast 8.0.1483, which freezes at the progress bar when booting, have value 0 which is the value for “Boot”. I have changed this to 3 and then I have no startup issue! :D
Everything seems to be working as far as I can see.
The question is: Does changes like these in the registry for this service, as aswVmm.sys concerns remain as intended? I do not know what this means and I do not understand why the avast team, not in any way indicate that there is a problem with Vista 64 bit and tells us that they are working on a solution.
I'll keep this "Fix" for a while and maybe downgrade to version 7, but if avast don’t comes up with a permanent solution, then I will look for another AV instead of avast. Unfortunately, because I like avast and have used it for many years.
As "CaptainLeonidas" in reply # 57 says:
“NOTE: You are editing you registry! If you are unsure of this MAKE a backup first of the key.
Also I do NOT take any responsibility if your PC crashes etc. You are on your own!
By following the steps as written above you acknowledge the fact you may damage your system.”
Very wise words.
Greetings
GPJ
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Did you try the fix I found to be working a earlier in this thread?
(Reply 57)
If it works let me know. It worked for me.
Fix made it for me :) T H X
Unbelievable, AVAST don´t provide this work-around by themselves!?
Nevertheless, I hope my PC is safe and sound as supposed to.......
Congrats to this unofficial fix!
Greets
S@uDepp
...who doesn´t like the new style anyways ;)
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I hope Avast fixes this issue soon, I've had to fix my wife's Vista 64-bit machine twice already for hanging on boot after an Avast update. If they don't fix it by next update I will be swapping to another anti-virus program.
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Did you try the fix I found to be working a earlier in this thread?
(Reply 57)
If it works let me know. It worked for me.
Thank you CaptianLeonidas! Your solution also fixed my (free) Avast v8 problems with Vista x64!
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As a reformed luddite I would not dare to try CaptainLeonidas's fix. I'm having enough problems following the instructions from Avast with the request I send them my memory dump! After reading this thread and the other threads on this issue I am beginning to feel that Avast has hung us out to dry. I am certainly going to be looking at alternatives to Avast. Avast were rated as the best free av software available, I wonder if that would be the result if the journalists from PC Pro carried out the same research today! ::)
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I have read the thread regarding making changes to the registry , and this really concerns me. First of all how are we to know this doesn't in some way effect the overall security of the avast program,we have no idea what effect the changes might have on it.
Second for me I have Vista 64 bit ultimate ,I don't even have the aswVmm at all ,so it may be only in certain avast programs not all.
Also why should we be making changes to our registry when avast is the one that should be coming out with a solution to this problem that seems to be
very wide spread.
The person who said if this change damages your computer don't blame him, well I don't think these types of changes should be put out there if you even
remotely suspect it could damage a computer, and messing with the registry if you don't know what your doing can cause a lot of damage.
If avast can't come up with a solution I will be looking for something else ,in the meantime just don't do another program upgrade when avast offers it (unless it is a upgrade to fix this particular problem) ,because it is doing the program updates that the rebooting issue rears its ugly head.
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The Quick Fix I written down on this forum was "discovered" after doing some testing in various VM's using the Microsoft Technet ISO's I have access too.
Sure, I too would looove to get an upgrade by Avast! which would solve the issue once and for all.
Yet support deems the necessary to leave the issue at low profile once in 2 weeks browse and auto-past a default reply into it kinda thing when I sent in a ticket.
I too asked them about the official registry setting the installation should have including a full detailed list of every driver and folder(s) the installation creates.
I got nothing back.
Nada, zero..
It is this why I put my finding on the forums in the hope to help people ahead. And maybe get some developer to have a look at the code with this hint I think is usefull.
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I had another pc running vista 64, I had to disable com ports in device manager to get avast to boot. And yet another one had to remove serial.sys (might of been an infection on that clients pc, as it had other stuff) Just something to try if nothing is working.
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Though now that I think about it, does avast even have/do any kind of scan before actually trying to install. Is that kind of thing even possible b4 install? Perhaps maybe now with cloud tech. I dunno just thinking out loud. I do know now though that this one guy I deal with his pc had an infection and was halting the boot after trying to get avast to work properly after installing/upgrading.
I cant say exactly what or which one it was as it had multiple infections and rootkits.
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Is there any news for a fix for windows vista 64 ultimate for avast 8?
I downgraded to avast 7. Avast 7 still seems to be updating virus definitions.
I would prefer a fix from avast as i dont want to risk my pc being unprotected.
Has anyone sent avast a memory dump?
I received an email asking for one but had already downgraded to avast 7.
I replied asking if they wanted me to re-intsall and prodcue a dump but did not have not receveived a reply.
I was hoping a fix would appear but am loosing hope.
I would be interested if anyone had successful upgraded to avast 8 on vista.
A previous post said it happens on a fresh vista install so i would expect avstto be able to re-produce.
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I have Vista Ultimate 64 bit
I thought about going back to the avast 7 but actually you don't have to down grade ,its been possible for me to remain on avast 8 as long as I don't do
a "program update" then the rebooting issue isn't a problem ,that only happened when I installed avast 8 ,and then I uninstalled it and reinstalled and it happened
again, then when avast offered a program update I did the update and the rebooting issue surfaced again.
Since then avast hasn't offered a program update ,and if they did I wouldn't do it ,not unless they specifically address this issue with avast 8
and say they're releasing an update for it to FIX it.
My virus definitions are not posing any kind of booting problems so I seem to be able to run avast 8 ,I can run scans as well.
I feel as long as I'm able to get virus definition updates my machine is safe.
I will wait this out a bit longer and see what avast does ,but have been checking on alternate antivirus programs .
NOT addressing this problem isn't helping avast with its users.
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mistowize thanks for the reply
However i dont understand how you got avast 8 onto your machine.
What procedure did you use?
Do you have all the services running?
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I had it running, on vista x64 after a bit of tinkering around.
I had fully removed all avast stuff using removal tool, added an environment variable to show non present devices in device manager, went to non plug and play devices and removed all entries to avast devices. Rebooted.
Installed avast 8 with installer. Everything installed fine, waited for avast definitions to update. Did a run/msconfig , load system services in selective startup. Rebooted. Waited for avast to load. (If avast does not load then there is a system device interfering, maybe could try to disable com ports if your mobo has them. That worked for me in another instance.)
If everything went ok, run/msconfig again select normal startup. Reboot and cross your fingers lol. (if still no joy, try disabling services one by one, until you find which one is messing with avast)
If still still no joy, perhaps there is a rootkit/something/infection/crazy killer bug messing with you. Maybe could try combofix. (Be Careful Using that)
Avast 8 really does run on vista x64.
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@ SteveAv
I didn't use any special procedure , Avast had a program update and I allowed it to update , this
resulted in the Avast 8 being installed , then of course once it was installed and asked to restart my PC that is when
the freezing began.
I had to go into safe mode several times then eventually the computer started ok.
I wasn't a 100% sure this was a Avast problem at this point ,only suspicious because it happened only
after the program was updated.
So a few days later there was another program update that I allowed..needless to say it froze again when prompted to reboot after the update, this is when I knew for sure it was a Avast problem.
I uninstalled the Avast I had on my machine and reinstalled again from the Avast website.
The very same thing happened freezing on the progress bar after I was prompted to restart .
Again had to go into safe mode disabled Avast and restarted my pc.
This all brought me to this forum and low and behold I found I was not alone in this problem with Avast 8
Is there any reason that I shouldn't have been able to install it on Vista Ultimate , because it did install even
tho it froze on the progress bar.
Yes and all my services are running then and now.
I just know that to avoid the computer freezing I have to not do a "program update" this is what triggers the
problem asking you to restart your computer after the update is installed.
I will wait for awhile to see what Avast does ,if they continue to avoid this issue I will go to another antivirus.
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@ SteveAv
Also I'd add
I don't see why any services would be interfering ,if I was able to install through a simple program update and a lot of
people who installed Avast 8 did it through the update.
Just because it froze on the progress bar after rebooting doesn't mean it doesn't get installed.
I haven't heard of anyone having to disable services to get it installed ,but maybe that's another problem entirely.
You should of received a program update notification with your Avast 7 , did you ?
Or have you tried installing the program directly from the website ?
When installing from website and getting ready to install do you "run as administrator" , sometimes when installing programs that one little thing can make a difference , its just a thought.
But if you do install the Avast 8 you will more then likely run into the PC freezing problem ,if you make it through
that just don't do another program update until Avast offers a fix , or just stay with Avast 7 as long as your getting
virus definition updates then your Avast is apparently working.
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Thanks mistowize
My understanding is that you
1) installed avast 8
2) freeze on reboot
3) reboot in safe mode
4) disable avast service
5) restart normally
6) Enable avast service again
7) reboot and is ok
I did
1) update 7 to 8 and got freeze.
2) rebooted with last good setting.
3) booted in safe mode and removed avast 7 using their clear utility aswclear.exe
4) removed a few drivers that were still present. I removed all the non plug and play devices, that are related to avast.
Needed to Control Panel -> System -> Advanced System Settings -> Environment Variables -> right-click the bottom box and enter the string devmgr_show_nonpresent_devices and give it number 1 and show hidden drivers as suggested by another post.
5) did clean install of avast 8 rebooted and freezed.
6) downgraded to 7
I wonder if the freeze happens when avast is trying to perform a boot scan.
Re: You should of received a program update notification with your Avast 7 , did you ?
Answer: yes i do get update notification with your Avast 7 but i ignore it. virus definitons are being updated.
Re: Or have you tried installing the program directly from the website ?
Answer: Yes as described above
Re: When installing from website and getting ready to install do you "run as administrator" , sometimes when installing programs that one little thing can make a difference , its just a thought.
Answer: I run it as administartor.
Avast 7 is apparently working.
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Another point.
Other people have done a fresh install on a clean vista 64 install and have had the freeze sympton.
Hence I beleive it is a avast issue.
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For Vista 64bit have you disabled the aswVmm driver - Vista 64bit and avast 8 - Workaround:
In order to fix the issue, you need to disable the aswVmm driver as described e.g. here:
http://forum.avast.com/index.php?topic=118632.msg915250#msg915250 (http://forum.avast.com/index.php?topic=118632.msg915250#msg915250)
It is preferable to make this change from Safe mode.
Thanks
Vlk
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Hi all,
Can i join your ranks, i've just spent the last few days trying to get 8 to work 'had Avast free to start with, the last threa payed for ais No problems whatsoever during that time. In december renewed for a further three years perfect till march till i accidently upgraded to ver8. froze at first restart since then reinstall reinstall reinstall clean restall i've lost count of the number on top of this i can't return to ver7 because clean install means it's gone for ever, strange thing is on the other half of my drive is XP Prof working in harmony with free avast ver8!! . Back to Vista bis i have also tryed the free version of 8 still the same result froze at the first restart Avast in Luxembourg up to this moment have not answered my emails at all. I did another test,downloaded free avg it runs without fault, i have removed it because i still would prefer to use Avast but why i we not getting any help from the company is that they don't how to solve the problem? The forums show it's not just me in trouble. i have had excellent help on this over a virus problem. but everyone seems to have gone silent over a cure for this one
Icecold computor John
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Did you actually read my last post, especially the information contained on the link about disabling the aswVmm driver as by all accounts that resolves the Vista 64bit freezing.
If you did, have you tried the workaround or not ?
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Hi DavidR,
Thanks for replying yes i did read your posting , but i have not got a clue as to where those drivers are or how to disable them .I did try the search bar but came up with nothing. could you give me directions to do'ing this job of disabling the drivers? thank You As i finished do'ing this message i had a thought instead of typing that drivers name in search i just typed drivers and it came up with 152 drivers which i will now look through. watch this space
John
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Hi.
Not really sure what i'm upto here,i have gone into management/services. and have a list of 152 services many on manual!! Am i in the right place to find "aswVmm" and also what is this work round? cheers
John
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Easier to just get into device manager, show hidden devices, non plug and play drivers and change startup type to ondemand. No reg editing
Have you guys tried after installing using msconfig, selective startup, system devices only. Reboot, did it freeze? If not change back to normal startup mode in msconfig. Reboot did it freeze?
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Hi.
Not really sure what i'm upto here,i have gone into management/services. and have a list of 152 services many on manual!! Am i in the right place to find "aswVmm" and also what is this work round? cheers
John
Nope right click on computer go to device manager, view, show hidden devices. Go to non plug and play drivers. You will find aswVmm here right click it change to ondemand
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Just been in non plug and play, 34drivers none with the name aswVmm gone thru them twice what now??
John
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@ SteveAv
It is an Avast issue ,this is why I have no intentions of going in and trying to make changes to my computer
Avast has to find the solution ,and then offer a fix. Why so many people are making changes to their pcs
has got be scratching my head.
Everyone that I know who has Vista whether it be Home or Ultimate has had the same things happen which is
freezing on the progress bar.
I didn't know that people were actually having problems getting it installed "after the freezing" because mine
installed regardless of that issue ( was being installed during that issue apparently)
and I didn't do anything to make changes to get it installed.
Making changes could also possibly compromise the program ,and unknown what the effect can be on the pc if you go into registry.
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Hi DavidR,
Thanks for replying yes i did read your posting , but i have not got a clue as to where those drivers are or how to disable them .I did try the search bar but came up with nothing. could you give me directions to do'ing this job of disabling the drivers? thank You As i finished do'ing this message i had a thought instead of typing that drivers name in search i just typed drivers and it came up with 152 drivers which i will now look through. watch this space
John
This is actually in the Registry in this Key, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\aswVmm, if you aren't comfortable with making a manual adjustment, then this is probably left alone.
These images show where it is in the registry and an idea of what the values that may already be set.
NOTE: this is on my XP Pro system and I'm using the public beta version of avast free, 8.0.1484 - so my settings may differ from other OSes and avast versions.
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Hi,
Looking at your last post DavidR it's all way over my head really if i carry on i may do serious damage to my system, and as Mistowize has said what are we all do'ing running round like headless chickens and beavers try to sort this when avast should be doing it. It's a lesson in the fact that had i bought from Avosec the English Dstrbs instead of Avast on line , i could have called on Avosec tech men to help solve the problem. I have had a word with my credit card people obout claiming my 3year fee back if things don't get sorted although i would rather have a working Avast ais on my machine
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In my hunt to try to download a copy of avast ver7ais to replace the one i cleared out i have been sent a copy (from a bonafide source) which i have downloaded to the desktop.
on trying to open it to run it the message i get is this C:\ users\owner\desktop\blackvue400g\ avast-internet-security-setup.exe is not a valid win32 application. could anyone please tell me what this means? OS is vista bis 64bit
john
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This is actually in the Registry in this Key, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\aswVmm, if you aren't comfortable with making a manual adjustment, then this is probably left alone.
These images show where it is in the registry and an idea of what the values that may already be set.
NOTE: this is on my XP Pro system and I'm using the public beta version of avast free, 8.0.1484 - so my settings may differ from other OSes and avast versions.
So your telling me changing it here is not the same as editing the registry?
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MTYAG thats not my quote friend I'm not that clever. It's DavidR he knows what he is do'ing which is more than can be said for me
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<snip quote>
So your telling me changing it here is not the same as editing the registry?
No, it was just that fethiyeman was asking about the other instructions and couldn't find the entry for the aswVmm driver in the device manager.
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Hi All,
Could anyone give me the answer as to why AVAST appears unable or unwilling to put it's head above the parapit and ownup that there is a problem out here with Ver8. With the vast number of problems being aired on this forum and emails to the company they can't think thats it's just one man with a badly setup computor. Has anyone actually had contact and answers from Avast ?
john
l
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I don't know, but Avast seems to have maken sure that this trap works. After last update (8.0.1483) Vista 64-bit has stopped working, and the safe mode? Yes, it seems to be that there's "aswRvrt.sys" on the necessary core drivers that gets loaded and the entire process stops there.
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MTYAG thats not my quote friend I'm not that clever. It's DavidR he knows what he is do'ing which is more than can be said for me
Lol whoops I did not notice that heh, sorry bout all that.
Hi All,
Could anyone give me the answer as to why AVAST appears unable or unwilling to put it's head above the parapit and ownup that there is a problem out here with Ver8. With the vast number of problems being aired on this forum and emails to the company they can't think thats it's just one man with a badly setup computor. Has anyone actually had contact and answers from Avast ?
john
It could be that the problem just does not happen to every vista 64bit system, certain situations may exist that make settings for those drivers/devices/services not set to the proper settings at instillation.
I still think doing the msconfig, and setting selective startup on system services only, rebooting, letting avast load, then msconfig again, and change to normal, and rebooting one last time. Changes it. Thats what I did to get it to run on my vista setup. I did not change any driver/service settings other then using msconfig selective startup tool.
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MTYAG yes you are right if you are capable of reconfig ok, but a lot of us are not and could cause a lot of damage. If it is that simple why did a man who's day job is problem shooting and repairing avast products spend seven and a half hours by remote control trying to sort the prob out with the end resultof leaving ver7 on the machine and saying "don't upgrade to 8" It was my fault that some how i clicked on a popup from avast did not look at it properly that has put me where i am now. but for that i would be a happy bunny running ver7. At this moment i am trolling around trying to find a safe download of ver 7.0.1474 of 7AIS which appears to be like hens teeth!!The truth of all this is avast should not have released ver8 till it was totally sure it wasa download and use item, i don't expect to pay £65 for a prog and then have to reconfig my computor.
John
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I have Vista Business x64 on my machine and no amount of work will make Avast 8 work on it including the 1483 update. I have used the cleaners to do cleanup and everything. It just freezes during boot and won't proceed. At this point I am going back to version 7 and am likely to stay there unless a true fix is released. The annoying part is it works fine on every other x86 or x64 versions of Windows I have tried it on. The only machine I have issues with is Vista x64.
Leland
:(
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This problem for Vista 64b should be fixed in the latest beta - http://forum.avast.com/index.php?topic=119594.0
M.
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@ hectic-mmv
You commented that "This problem for Vista 64b should be fixed in the latest beta" update and gave us a link..
I'm using avast version 8.0.1483 on a 64 bit Ultimate OS
On the link that was provided for a "fix" why is the problem with rebooting not mentioned ?
The update doesn't mention this at all.
Is anyone from Avast reading this thread that contains to this problem?
Also avast version 8 is working for me ,and it was installed twice even with the freezing at the progress bar.
Its an issue of freezing after avast ask for a restart ,and apparently some people aren't even able to get it
onto their machines (this was not my problem) only the freezing up at reboot.
So avast is still not addressing this freezing issue ,or why some people are unable to even install the new avast.
When an update comes out,and when avast addresses this specifically known issue relating to an update for it I will
do another program update ,until then I'm not going to mess around with whats on my pc now.
One person (on the link you gave) said they had to uninstalled Avast, downloaded Version 7, then updated to Version 8.0.1483,that's
not a fix that's the version I'm on .
Sounds like some comments are directed towards other problems that the latest update has.
If some people who are having this known issue here that we are discussing on this thread and do the latest update can they "PLEASE"
report their findings on how the installation went ,if the freezing at the progress bar after rebooting is a resolved problem.
I'm sure everyone on this thread would appreciate news regarding this update .
Until then no program update will I do.
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Hi All,
This evening my computor is up and running with ver 7 AIS !!Hooray.This morning i rang AVG and and one of the bright boys there by remote control installed and set up ver 7AIS again ,perfect running again. I got a big warning to ignore upgrade popups but it's quite easy to get caught out i noticed one popup which had "present ver 7.0.1474" upgrade to ver 7.o.1483 !! when it should read 8.0.1483 I pointed this out whilst on the phone and was told yea i know but a different dept deals with that side of things there are NO UPGRADES FOR VER 7 only the auto updates for virus side of things, I have to ring up in a couple of months to see if there is a fix for the problem which seams to be effecting only Vista 64 machines. the only fly in the ointment today was that i had to pay avast £10 for the remote connection and really it's their fault for having a unfit fir use Ver8 still at least my machine is running like a Singer.
John
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Too much cider should have said AVAST not repeat not avg sorry
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hectic-mmv
I don’t understand that you can say the problem is solved in beta version 8.0.1484.166.
After uninstalling the free version 8.0.1483 I have a few days ago installed beta 1 build 8.0.1484.166.
Exactly the same issue as before!
Windows freezes at the progress bar when rebooting.
All this is done on my laptop with a brand new installation of Windows Vista Home Premium 64 bit for testing this issue (Reply #54 and 64). Windows Defender disabled and no other programs installed except Avast free version 8.
I sent avast! Support a Ticket 19.03. After one week I was asked to send a crash dump which I did right away. I received an e-mail with thanks for the crash dumps, which was forwarded to their development team for further analysis.
This was obviously waste of time if avast believes that beta version 8.0.1484.166 fixes the problem.
Other Windows Vista 64-bit users with the same experience?
Perhaps you are also tired of uninstalling and reinstalling and again uninstall and reinstall etc.
I have again made the fix in the registry to be able to boot.
Greetings
GPJ
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I read and re-read the issues that the avast latest update directed fixes for,and it has nothing to do with the problem that
exist on this thread ,so avast has not come up with any fix for the problem of freezing at the reboot.
I wish that someone from avast would direct a comment to this problem,and not the other problems that apparently avast 8
is having a lot of.
People having to reconfigure pc's and install and uninstall is ridiculous , this is not our problem to fix ,but avast.
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GPJ
I got an email from avast asking me to
Could you try this workaround with our new beta?:
1. uninstall avast7 (and 8 if you have it) - you should use our removal utility
( http://files.avast.com/iavs5x/aswclear.exe )
2. restart and delete manually both avast folders. One in Program Files and one in Program Data.
Then check if in the adapter properties in control panels -> network adapter settings is not present "avast firewall NDIS filter miniport". If yes, remove it manually please.
Then go to Windows\System32\DriverStore folder and search for aswndis*.* . If there will be anything with this delete it manually.
3. Turn off Windows firewall
4. then clear all off-line content and cookies from your web browser and download our latest beta
http://forum.avast.com/index.php?board=15.0
and install it.
After successful installation could you double click on you license file to register your copy of avast.
5. Turn on Windows firewall
GPJ is this what you did?
I have not tried it yet.
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my ticket is till open as of the 06.03.2013..
Not really helpfull just a statement.
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So its my understanding they are wanting people to try a "work a round" that's rich, really rich.
People from the left and right have been tinkering with their computers trying to figure out "work a rounds"
I don't think they know what to do with all this,but we're suppose to experiment with out computers to try
and fix the problem of their program.
Thanks ,but no thanks...fix through an update isn't that how its suppose to be "fixing known issues with updates".
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SteveAv
I uninstalled using avast uninstall utility and deleted avast folder in Program Files.
Then I installed the downloaded beta version of avast free antivirus (8.0.1484.166).
I've tried to follow the description given to you, but it makes no difference.
I have used the new beta uninstall utility which I think should be used to remove the beta version.
Windows still freezes at the progress bar when rebooting.
The new beta does NOT solve my problem.
I will be very disappointed if avast team is not able to find a solution to this issue and have it ready for the next update.
GPJ
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DOES ANYONE KNOW IF THIS HAS BEEN ADDRESSED???
This has happened to me twice now!!!
I got a larger hard drive at Christmas and purchased Acronis Migrate Easy 7.0.
Shortly after I upgraded the C-Drive...(took a while because I had to order a cable
to connect systemboard to second drive to run program)...shortly after AVAST 8
came out and BANG! No reboot... I blamed the whole thing on the Migrate Easy.
Today 4/4/2013 I performed a Restore Point just before running AVAST 8 upgrade on
my original C-Drive and BANG! Same thing, but at least I was able to recover via the restore
point... not so on the larger capacity drive with is pretty much SOL at this point.
I'm guessing there isn't a fix since the upgrade I tried today was via the program user control
panel.
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There are workarounds mentioned in this topic I believe.
Also the current avast beta version 8.0.1484 is also meant to resolve that, so it depends on what action you want to take.
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I updated to version 8 today and also got system freeze with vista.
My solution was to go into safe mode and remove avast.
Then do a system restore to get back my version 7 avast.
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@ DavidR
The comment:
"There are workarounds mentioned in this topic I believe."
"Also the current avast beta version 8.0.1484 is also meant to resolve that, so it depends on what action you want to take"
The beta version is not resolving this issue that is being discussed on this thread.I'm waiting for one person to say that they
did this update and it "resolved" this problem. The problem is "freezing at the progress bar,after avast ask for a restart"
People have been doing work a rounds , yes and they have been going into their registry's trying to get avast 8 to work
on their machines.They've been making modifications to the program itself trying to get it working.
"They have been trying" , this is an avast issue and that is where the help should come from to resolve this.
I think with the amount of comments on this thread ,regarding this problem something should have already been done.
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As an avast user I have no control over how this is resolved by avast.
Yes it is their problem and they should fix it, but if you choose not to apply the workaround to resolve it in the meantime that is your choice. Or you can take the larger step of a clean reinstall of avast 7 whilst waiting.
What I can't do is speed things up.
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The only thing what got my installation to work was edit a setting in the registry.
This in itself is not altering a program just modifying it's settings.
I was suggested the "work-around" too in my ticket.
Naturally I choose to ignore it as asked for a solution not a work-around.
If Avast! chooses to have ticket(s) last over a month without a solution we might as well consider Avast! software beta software much like gmail had for a long time.
I would think the Avast! Beta label just got dropped on the website.
Not a happy camper....
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A user forum like this is perfect to get help from other users when it comes to common user problems relating to avast software.
When there is a serious error, as it happens when you try to upgrade to the new version 8, on a PC with Windows Vista 64-bit, then it is certainly an avast job to solve this problem.
Thanks to CaptainLeonidas who found a way to solve the startup problem, by making a change in the registry, I have been able to use version 8 until avast team comes with a permanent solution.
As other users have reported the problem for more than a month ago and the available beta version 8.0.1484.166 does not solve my problem, then I begin to doubt whether avast take Windows Vista 64-bit users seriously.
I don’t think when someone from avast team sees this thread with 116 replies and 5968 views - that they just close their eyes. Hope not.
Are there any other avast users with Vista 64-bit who have tried to install the available beta version???
And what was the conclusion???
GPJ
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Is there any news?
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No news.
Just silly questions in which people are asked to test their beta as a workaround (or so it seems).
Of course I refuse since my own solution is working oke but unconfirmed by official support.
Any attempt to get details are just not noticed even as I ask again and again.
Details like a full list of files + target folders + registry setting in both "HKEY_LOCAL_MACHINE" and "HKEY_CURRENT_USER" are ignored.
Color me pink but I believe my English is not that bad. Is it?
Anyway my ticket is now open for more then 1 month. Started the ticket 06.03.2013.
Aaah well, I will continue to keep the ticket open till I get an answer to my question.
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Normally I don’t install beta versions on my PCs but in this case, I use my "test drive" with Windows Vista 64-bit where no harm can be done.
Avast team has NOT asked me to install their beta version or make other modifications but when the next beta version is available I will test it and hope it solves the problem.
I don’t understand that there is still no official solution for this problem with 64-bit but I will use the fix in the registry until a solution is available.
I've been looking for other free antivirus software, but have not found a replacement for avast. I still prefer avast and I hope avast 8 will be just as good and stable as the good old version 7.
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Thanks GPJ
Any news?
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I have, on my test drive, tried to install the new avast! Free beta version 8.0.1485.213 which was released yesterday.
I am pleased to discover that my Windows Vista Home Premium 64-bit starts normally without freezing on startup. :) :)
I will now wait for the final available update and hope it is still ok.
Dear friends! There is still hope for Vista 64-bit users.
GPJ
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Thanks GPJ!!!
Did you follow normal proceedure?
Clear current installs in safe mode (with aswclear.exe) then full install?
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Yes, - I uninstalled beta 1 version 8.0.1484 using the tool aswclear.exe and did a clean install of beta 2 version 8.0.1485.
With the new beta 2 my laptop starts normally without freezing on startup.
I have asked avast! support when an official update is expected to be available.
The answer was that it will be available at the end of this month.
I also asked about the modification in the registry was a valid way to solve the problem
until an update will be available and will the fix affect the safety of avast! antivirus software?
No answer to that.
On my normal laptop hard drive, I have uninstalled version 8.0.1483 (with modification in the registry)
and reinstalled version 7.0.1474. I will use version 7 until the new update is ready for download.
NB:
Remember if you use version 7 then do not update to version 7.0.1483. You will end up with version 8.0.1483 and a PC that freezes again at startup.
GPJ
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Thanks GPJ
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The new beta 3 build 8.0.1486 which was released yesterday
still works with my Windows Vista 64-bit without freezing on startup. :)
(I use the free version)
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Anyone tested avast 8.0.1488 with vista 64 bit ultimate?
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I updated using the internal update function from the free version 7.0.1474 to version 8.0.1488.
My Windows Vista Home Premium 64-bit still works without freezing on startup. :) :)
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Thanks for info GPJ.
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I have windows 7 64bit home premium, and swithed from MSE to avast free 8.0.1488. I've had no problems so far and avast seems to be working like it should ;)
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I did clean install of free 8.0.1488 on Windows Vista Ultimate 64-bit.
Done 2 re-boots without freezing on startup.
Seems ok.
:)
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I did clean install of free 8.0.1488 on Windows Vista Ultimate 64-bit.
Done 2 re-boots without freezing on startup.
Seems ok.
:)
yes, it now works. (fingers crossed)
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Hey guys,
I apologize for bumping this old thread, but I just want to make sure Avast fixed the bugs associated with Avast Version 8 and Windows Vista 64 before I update my program. The last time I tried updating to the newer version my computer froze at the progress bar when rebooted. That was several weeks ago and I gave up and stuck with version 7.
Please confirm if the bug was fixed so I can finally switch to the newer version without any problems.
Also, would it be better if I just updated it or should uninstall the version I have and then do a clean installation of the newest one?
Any help would be appreciated.
Thanks!
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Hey guys,
I apologize for bumping this old thread, but I just want to make sure Avast fixed the bugs associated with Avast Version 8 and Windows Vista 64 before I update my program. The last time I tried updating to the newer version my computer froze at the progress bar when rebooted. That was several weeks ago and I gave up and stuck with version 7.
Please confirm if the bug was fixed so I can finally switch to the newer version without any problems.
Also, would it be better if I just updated it or should uninstall the version I have and then do a clean installation of the newest one?
Any help would be appreciated.
Thanks!
Preferably I would say do a clean install using the avast removal tool if you have had earlier issues, bugs can be related to certain systems and varying programs installed so the only way to no for sure is for you to try it.