I will try the fix listed in this thread, has anyone else had success?
Could you share this info with your customer lack o' service?
This was my experience last evening
I have the paid version and when I called the support line to report my boot fail, they remote accessed my computer (with my permission) and proceeded to point out typical system housekeeping stuff they claimed suddenly conflicted with the upgrade. HOWEVER, for $169. they can get my system running fine again.
WTF?
So I paid for software to cause my computer to trip, to cause me to call them for support so I can pay them another $169 for basic housekeeping crap? I think not.
Another good product, ruined by greed.
UPDATE fix failed. All antivirus removed from pc with correct programs. Tried loading avast free and it still tells me I have antivirus on the pc and still freezes on boot.
I have generated the support report, but no idea where to send it.
I just want my money back at this point and a different provider