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Avast Products => Avast Mobile Apps => Topic started by: tim_mears on March 25, 2015, 10:05:07 AM

Title: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
Post by: tim_mears on March 25, 2015, 10:05:07 AM
'after locating and locking my phone last night i am completely unable to unlock the recovered device today.  No tracking, no unlocking, just 'unable to communicate' message on web portal.  What's going wrong please?
Anti-Theft 3.0 build 7118
Android Kit Kat 4.4
Thanks
Tim M
Title: Re: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
Post by: Asyn on March 25, 2015, 10:37:52 AM
-> https://forum.avast.com/index.php?board=38.0
Title: Re: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
Post by: tim_mears on March 25, 2015, 11:39:07 AM
Thanks, although none of these reports really appear to have found an answer (apart from firewall problems possibly )
'really need a checklist of action to take
This has happened far too often when trying to control from home laptop, work laptop or iphone - at least 50% failure rate on location for example.
'seriously losing all faith in Avast now!  :-\
Title: Re: UNABLE TO RELIABLY CONTACT AVAST ANTI-THEFT
Post by: Asyn on March 25, 2015, 12:05:59 PM
Please post/ask in the forum section for Avast Anti-Theft.