Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: lilly.laanepere on April 12, 2018, 08:38:48 PM

Title: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: lilly.laanepere on April 12, 2018, 08:38:48 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lxxxx.lxxxxxx@gmail.com.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: CraigB on April 13, 2018, 07:25:05 AM
I'd suggest removing your email unless you want it harvested by spammers :o
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Noisette47 on April 20, 2018, 11:03:34 PM
If it gets the message across, I'll willingly translate Beagea59's post. He/she is just one of the, presumably, thousands of people who have been scammed by Avast's 'free trial'. Please see my post in the other thread on this subject.  I am unable to log in even using the details supplied in Avast's confirmation e-mail, let alone cancel the subscription to CleanUp Premium within the 60 days.
A con, pure and simple.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: carlaantunes74 on May 13, 2018, 09:28:45 PM
I have the same problem. How did you solve it?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 14, 2018, 02:34:36 PM
I have the same problem. How did you solve it?

Hi,

I apologize for our terrible unsubscribe process we know about the issue and we are already working on several fixes which should make the whole process clearer and way easier for our users.

Anyway I checked your record in our systems and it seems that your subscription has been cancelled today.
So you don't have to worry about charging your credit card.

Have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: cannotbelievethis on May 19, 2018, 02:28:53 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 21, 2018, 09:25:54 AM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

Hi,

I apologize for our terrible unsubscribe process we know about the issue and we are already working on several fixes which should make the whole process clearer and way easier for our users.

I cancelled you subscription so you don't need to worry about the auto renewal.
Your trial license expires 15th June so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: n.jingjit on May 22, 2018, 12:39:56 PM
I have the same problem. I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals. Can you deactivate automatic renewals for me?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 22, 2018, 12:45:43 PM
I have the same problem. I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals. Can you deactivate automatic renewals for me?

Hi,

I can see that you somehow managed to get it cancelled because it is already marked as suspended in our systems.
Feel free to continue using our product until 22nd June when your trial is going to expire.

We apologize for our trial cancellation process and wish you a pleasant rest of the day.
Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: kaspars6 on May 23, 2018, 02:54:20 PM
Hello, please cancel my auto renewal for the free trial. Order ID:
19064954208
And let me know when it`s done!

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 23, 2018, 05:07:50 PM
Hello, please cancel my auto renewal for the free trial. Order ID:
19064954208
And let me know when it`s done!

Thank You and have a good day!

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 22nd July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: markmogford on May 28, 2018, 01:29:15 AM
Hi Please can you check that my renewal is cancelled got the same problem as most on here this should be fixed by now very bad customer relations !!!!!

Thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 28, 2018, 09:27:39 AM
Hi Please can you check that my renewal is cancelled got the same problem as most on here this should be fixed by now very bad customer relations !!!!!

Thank you

Hello,

your subscription has already been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 12th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stripe59 on May 28, 2018, 09:14:39 PM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.
YECTD5-V53C92-5W46TN
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 29, 2018, 09:37:25 AM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.
YECTD5-V53C92-5W46TN

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 27th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jérémy148 on May 29, 2018, 03:29:44 PM
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 30, 2018, 11:17:50 AM
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.

Hello,

your subscription has already been cancelled on 28th May. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 29th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jérémy148 on May 31, 2018, 11:30:14 AM
Thank you  :D
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: zhuds1222 on June 01, 2018, 04:47:18 AM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 01, 2018, 10:01:11 AM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: zhuds1222 on June 01, 2018, 09:58:37 PM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.


I have PMed my email address for the trail to you, please check. thanks
 
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Gerard57 on June 02, 2018, 12:40:55 PM
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 04, 2018, 09:32:11 AM
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 18th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ZeroAnima on June 06, 2018, 12:34:33 PM
i have the same problem as well please remove my auto renewal subscription pls :(
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: pinnelly on June 11, 2018, 05:42:16 PM
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 12, 2018, 09:17:42 AM
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.

Hello,

your subscription has been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 26th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 12, 2018, 10:39:18 AM
i have the same problem as well please remove my auto renewal subscription pls :(

Hello,

your subscription has been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 6th August so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: mhepburn on June 13, 2018, 12:02:30 AM
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 13, 2018, 08:25:06 AM
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy

Hello,

your subscription has already been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 4th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Robert652 on June 20, 2018, 08:57:18 PM
I'd like to verifiy that Cleanup is canceled.

Robert Sendler...don't know order number.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: dr.lopezmorrobel on June 21, 2018, 12:06:55 AM
hi, im having the same problem... i want to cancel my free subscription of avast cleanup.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 21, 2018, 04:15:07 PM
I'd like to verifiy that Cleanup is canceled.

Robert Sendler...don't know order number.

Hello,

your subscription has already been cancelled about a month ago. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 20th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: iainross on June 22, 2018, 01:07:50 AM
Hi

Just to add to the list of people attempting to cancel the free trial of Avast clean up, could you please cancel mine as well

Thank you and have a nice day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 22, 2018, 09:30:10 AM
Hi

Just to add to the list of people attempting to cancel the free trial of Avast clean up, could you please cancel mine as well

Thank you and have a nice day!

Hi,

I can see your subscription has already been cancelled on 18th June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 25th June so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: c.ting0108 on June 22, 2018, 11:08:31 AM
I have the same problem too. They did even sign me up for two clean-up subscription without notifying me.
This is terrible...
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Basil7 on June 23, 2018, 03:16:33 PM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: jlofgren76 on June 25, 2018, 06:53:06 AM
I tried to get the auto-renewal off and it stated they were unable to. I then followed the suggestion to go to the store and look up the order number and cancel the subscription through there. I put the ID and password that were given to me and it states that it is invalid information. I then tried the contact us option and filled out the form. It would not allow me to submit it! I DO NOT want this product. I don't use it and WILL NOT pay for it. Please cancel my subscription before I am charged for it. Thank you! Order ID is 13390522206.

P.S. Your cancellation process needs to be revamped and made easier!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 26, 2018, 08:51:23 AM
I have the same problem too. They did even sign me up for two clean-up subscription without notifying me.
This is terrible...

Hi,

I can see your subscription has already been cancelled on 22nd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 7th August so you can still enjoy our product until then.

Thank you and have a nice day
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 26, 2018, 08:51:52 AM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Omer Faruk4 on July 17, 2018, 04:02:02 AM
No email was sent to me , I can not cancel my subscription to Avast Cleanup Premium, I also do not know my order number

TD85E9-UYWHA2-4JC7RE
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on July 17, 2018, 10:22:42 AM
No email was sent to me , I can not cancel my subscription to Avast Cleanup Premium, I also do not know my order number

TD85E9-UYWHA2-4JC7RE

Hi,

I can see your subscription has already been cancelled earlier today. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 17th August so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Simmons94 on July 24, 2018, 08:08:06 PM
Hi, I would also like my Avast Cleanup Premium free trial cancelled. I did not receive a confirmation order when I made the initial purchase, so I don't have access to an order number.

The license I have is 6DS4B3-6BS5QJ-4L47QE

I created this account with the same e-mail address that I entered in during the free trial process.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: limpanlinus95 on July 25, 2018, 10:15:58 PM
Hello, I did not either get any confirmation email and would like to cancel my free trial.

License ID: G59QY5-QVMRMJ-4KC72E
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: silvio.sole87 on July 26, 2018, 10:53:09 PM
Hi, I would also like my Avast Cleanup Premium free trial cancelled. I did not receive a confirmation order when I made the initial purchase, so I don't have access to an order number.

The license I have is W323F2-XK5R6J-4LC7EA

I created this account with the same e-mail address that I entered in during the free trial process.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: TheNautilus on July 27, 2018, 01:19:21 AM
I would also like to have my auto renewal cancelled i have been through all the pages and there is no way to cancel it.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: kavindufernando757 on July 27, 2018, 05:57:35 PM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on July 27, 2018, 10:46:26 PM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Simmons94 on July 28, 2018, 02:38:18 AM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Pawaris on July 30, 2018, 01:27:27 PM
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: nicolas_du_24 on July 31, 2018, 04:42:10 PM
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Daniel1367 on July 31, 2018, 11:14:21 PM
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:06:53 AM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.

Hi,

I just cancelled your subscription.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:08:09 AM
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN

Hi,

I just cancelled your subscription.

The trial period is still valid until August 29th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:09:13 AM
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.

Hi,

your subscription has already been cancelled on July 30th.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:11:09 AM
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Doire1 on August 06, 2018, 11:08:39 PM
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 09, 2018, 10:24:24 AM
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(

Hi,

your subscription has already been cancelled on August 7th.

The trial period is still valid until September 30th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Doire1 on August 11, 2018, 09:42:38 PM
Thank You for your reply to my admittedly vexed and frustrated post.
My subscription has indeed been cancelled, because I found the phone number for Digital River and called them directly to cancel it.
Now I'll say to you what I said to them, Why would it be any more difficult to put a "cancel auto renew" button on the page than it is to put a "renew subscription" button on the page.
I think the answer is obvious to everyone.
Frankly I'm a bit surprised that a reputable company like Avast is allowing this sort of "sharp practice" to occur on their platform.
That's not just my opinion, how many other vexed and frustrated people have posted about this.
We just will not trust you again. How can this possibly be considered good business by you.
Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Basil7 on August 16, 2018, 01:41:13 AM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on August 16, 2018, 03:36:51 PM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?
Reported.
Title: Unable to cancel Avast Cleanup Premium auto renewal
Post by: twoofusonly on August 18, 2018, 11:37:49 PM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks
Title: Re: Unable to cancel Avast Cleanup Premium auto renewal
Post by: bob3160 on August 19, 2018, 12:46:21 AM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks
Contact Support https://support.avast.com/contact
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: hurkal on August 19, 2018, 09:40:20 PM
I'm in trial period of clean-up but I see a check-out on my credit card. I submit a request about this but I'm not sure it's on process.
---
SOLVED
Title: Re: Unable to cancel Avast Cleanup Premium auto renewal
Post by: Stellarman on August 21, 2018, 12:47:51 PM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks

Hi,

your subscription has already been cancelled on August 21st.

The trial period is still valid until September 5th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Joshua208 on October 17, 2018, 07:32:02 AM
hi Avast
I am unable to find a cancelation button or anything for my free 60 day trail and would like to cancel before it charges me
thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: link-219 on October 17, 2018, 07:54:43 AM
I have been attempting to cancel my auto renewal for my avast CCCleaner, but keep getting an unable to cancel message. Please help!!! License VB9499-4BQL92-4ZL7FS.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 17, 2018, 09:29:21 AM
hi Avast
I am unable to find a cancelation button or anything for my free 60 day trail and would like to cancel before it charges me
thank you

Hi,

I would like to help you but I am not able to find your email in our database.
Could you please send me the email you entered during the purchase process in PM so I can find the associated license and cancel the subscription for you?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 17, 2018, 09:29:48 AM
I have been attempting to cancel my auto renewal for my avast CCCleaner, but keep getting an unable to cancel message. Please help!!! License VB9499-4BQL92-4ZL7FS.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until November 16th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: g.cz.netia1 on October 17, 2018, 09:56:54 PM
Please cancel my subscription Avast Cleanup Premium. Licence: UEHK97-54ZH2J-59C7KN.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Conner "ShAdy" on October 17, 2018, 11:54:07 PM
Hello, was wondering if you could turn off auto renewal for Avast Cleanup Premium for me. Thanks!
License: QFYC99-5H5Y8J-59C7K2
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Christopher332 on October 18, 2018, 03:28:46 AM
There is no way to cancel auto-renewal, i want it cancelled now. Won't be recomending advast anymore.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 10:55:29 AM
Please cancel my subscription Avast Cleanup Premium. Licence: UEHK97-54ZH2J-59C7KN.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until December 18th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 10:56:29 AM
Hello, was wondering if you could turn off auto renewal for Avast Cleanup Premium for me. Thanks!
License: QFYC99-5H5Y8J-59C7K2

Hi,

I just cancelled your subscription.

The trial period is still valid until December 17th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 11:01:55 AM
There is no way to cancel auto-renewal, i want it cancelled now. Won't be recomending advast anymore.

Hi,

I see that you have only Avast Internet Security Trial associated with the email account you have registered here on the forum.
The trial has been cancelled on September 20th.

If you got a trial of Avast Cleanup product then I would need to know the email address you have entered during the purchase process or the activation key which is used in the product so I can find the associated record in our database and cancel it.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Alvis4 on October 25, 2018, 07:59:10 AM
Please cancel my subscription Avast Cleanup Premium. My order ID is 23427445808.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 26, 2018, 09:24:10 AM
Please cancel my subscription Avast Cleanup Premium. My order ID is 23427445808.

Hi,

your subscription has already been cancelled on October 25th.

The trial period is still valid until November 2nd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: mvitt on October 27, 2018, 07:56:04 AM
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jennifer181 on October 27, 2018, 11:28:37 AM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com.

I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on October 27, 2018, 03:42:36 PM
I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?
Follow instructions: https://www.avast.com/uninstall-utility
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 29, 2018, 12:27:11 PM
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW

Hi,

the auto renewal associated with your license has already been cancelled on October 27th.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: holtkamp on November 12, 2018, 03:14:32 PM
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ajahandarfard on November 12, 2018, 04:57:30 PM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on November 12, 2018, 05:37:17 PM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.
The proper way to do that is to contact Customer Support.
Contact Support https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 13, 2018, 09:31:30 AM
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de


Hi,

your subscription has already been cancelled on November 11th.

The trial period is still valid until January 10th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 13, 2018, 09:33:41 AM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.

Hi,

your subscription has already been cancelled on September 24th.

The trial period is still valid until November 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren102 on November 21, 2018, 09:56:02 AM
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 21, 2018, 01:35:39 PM
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.

Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren102 on November 21, 2018, 08:17:27 PM
Quote
Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.

Thank you for your help  ;)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: alpharitto on December 07, 2018, 03:51:46 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com. Xvideos (https://ovo.fyi/xvideos/) Youporn (https://ovo.fyi/youporn/) Xhamster (https://ovo.fyi/xhamster/)
I am unable to log in even using the details supplied in Avast's confirmation e-mail, let alone cancel the subscription to CleanUp Premium within the 60 days.
A con, pure and simple.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren104 on December 10, 2018, 03:42:45 AM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 10, 2018, 01:52:46 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap

Hi,

we really apologize for your troubles.
We are working on improvements in cancelling the trial subscription to make it easier for the users.

Anyway I checked you record and your Avast Clenaup subscription has already been cancelled earlier today.

The trial period is still valid until January 23rd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Uzumaki2 on February 01, 2019, 06:15:02 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 01, 2019, 09:11:15 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Uzumaki2 on February 02, 2019, 03:58:00 PM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 04, 2019, 10:23:53 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.

Hi,

sorry I haven't specified that before, but you've already had a valid licenses purchased so I just cancelled the auto-renewal on that license.
I didn't get that you want a refund instead.

For a refund please fill in this form: https://support.avast.com/en-us/contact/sales_refund?c=true (https://support.avast.com/en-us/contact/sales_refund?c=true) and your order ID is this one: DF7F040E-7DBB-47A9-8F6D-ADE03A71D4D0

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: wizzlbang on February 05, 2019, 12:57:57 PM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 05, 2019, 01:32:53 PM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2
Reported to Avast.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 06, 2019, 09:13:37 AM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2

Hello,

I already answered you request here: https://forum.avast.com/index.php?topic=225061.0

Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jay155 on February 07, 2019, 06:09:39 PM
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 08, 2019, 10:39:00 AM
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 21st so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: faouaz on February 08, 2019, 06:15:38 PM
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: stoppagiu on February 09, 2019, 12:37:35 PM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: stoppagiu on February 10, 2019, 04:41:26 PM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: carterkk on February 10, 2019, 08:51:30 PM
 >:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 10, 2019, 09:13:56 PM
>:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.
Refund request: https://support.avast.com/en-us/contact/sales_refund/
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 11, 2019, 10:29:34 AM
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de

Hi,

your subscription has already been cancelled on January 14th.

The trial period is still valid until March 10th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 11, 2019, 10:31:07 AM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!

Hi,

I am sorry but I am not able to process the refund request, you need to send it to our customer care https://support.avast.com/en-us/contact/sales_refund?c=true

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: NatKid on February 11, 2019, 11:12:12 PM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 11, 2019, 11:18:43 PM
Hi, please cancel my auto renewal for Avast cleanup free trial. My license: ZPU5VJ-GJ3LYJ-46L8CN
Contact Support https://support.avast.com/contact
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 12, 2019, 09:04:15 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

your subscription has already been cancelled yesterday.

The trial period is still valid until April 11th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ohphotom on February 12, 2019, 03:49:45 PM
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 12, 2019, 04:06:44 PM
Hello I have the same problem. Avast needs to regulate it..
My mail is xxxxxxx@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
You certainly did have a choice and could have opted for the free version.
If you want to cancel your subscription follow this:
Contact Support https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: alanb on February 12, 2019, 05:36:42 PM

@ohphotom, please edit your reply #110 and remove your private email address - this is a public forum and you are in danger of getting spammed!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 13, 2019, 09:12:17 AM
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!

Hi,

I was able to find out your record and cancel your subscription.

Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Łukasz102 on February 14, 2019, 11:43:42 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: NR5 on February 23, 2019, 03:42:20 AM
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: angelasuzannehightower1307 on February 23, 2019, 08:56:15 PM
 I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 23, 2019, 09:09:03 PM
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.
Orders/Renewals/Refunds - FAQs > https://support.avast.com/en-ww/article/24/#artTitle
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:32:20 AM
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.

Hi,

your subscription has already been cancelled on February 23.

The trial period is still valid until March 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:33:38 AM
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.

Hi,

I am sorry but I am not able to find our email address in our system.
Could you please provide me with activation code you have in your Cleanup product so I can track down your record?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:47:40 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

for some reason I was not able to cancel your Cleanup subscription on my own, so I passed your case to our Customer Support team and they will take care about that for you.

Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: drtdobber on March 29, 2019, 03:55:39 AM
I would like to cancel my trial subscription for the Cleanup Premium before I'm charged for another year. It seems Avast is trying to make that impossible or at least impossible to know if I actually did get it cancelled. My order # is 30497150108, please cancel my subscription and automatic renewal.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on March 29, 2019, 09:01:54 AM
I would like to cancel my trial subscription for the Cleanup Premium before I'm charged for another year. It seems Avast is trying to make that impossible or at least impossible to know if I actually did get it cancelled. My order # is 30497150108, please cancel my subscription and automatic renewal.

Hi,

we know that the process of subsciption cancellation is quite complicated and we work on making it easier for our customers.

I checked your record and your trial subscription was still valid so I cancelled it for you.
You don't need to worry about being charged once the trial period is over.

You can still enjoy our product until April 2 then it will expire.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Hans160 on April 09, 2019, 03:26:20 PM
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on April 09, 2019, 03:31:56 PM
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?
Clarification from Avast would be helpful.
I can take that to mean two things, trial is expiring and you're about to be charged or
Trial is expiring and you'll not be able to use it any more.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on April 09, 2019, 03:57:46 PM
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Hans160 on April 09, 2019, 04:21:35 PM
Alright, thank you  :)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Vilius4 on May 05, 2019, 09:00:51 PM
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.
Hello, i have the same problem as this LAD, could you help me out to cancel my all subscriptions? its avast internet security and clean up premium. Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 06, 2019, 09:16:05 AM
Just a question:

I've run into some trouble canceling the free trial, however my licensing status already says "expiring".
Does this mean it will - you know - actually expire or will it still auto-renew?

Hi,

I can see that the Trial license you have associated with your email address is valid until April 13 which means that "expiring" state in the product means the actual expiration date is getting closer.
On the other side I can also see that the subscription is still valid for the trial license which means you are going to be charged.
If I understand it correctly you want to cancel the subscription so I've already done it for you.

You can still enjoy our product until the April 13 when it will expire.

Thank you and have a nice day.
Hello, i have the same problem as this LAD, could you help me out to cancel my all subscriptions? its avast internet security and clean up premium. Thank you.

Hi,

most likely you were successful when you were trying to cancel your subscription earlier yesterday as I can see that both products have been already cancelled April 5.

Both of them are still valid until April 13 so you can still enjoy them until that day.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: quad7damage on July 27, 2019, 11:05:59 PM
Hi, could you please cancel my subscription of Cleanup Premium. Can't do it on my own.
Order number: 35518538508
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on July 27, 2019, 11:07:52 PM
Hi, could you please cancel my subscription of Cleanup Premium. Can't do it on my own.
Order number: 35518538508
I've notified Avast of your request. Be patient. This is the weekend.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Анжела3 on July 31, 2019, 02:32:17 PM
Хочу отменить автопродление подписки avast cleanup premium
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: BWhit on July 31, 2019, 05:22:38 PM
@ quad7damage, I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license. I have requested an email confirming this from our distributor (Digital River), which you should receive today. You can continue to use the trial until it expires on Aug/04/2019.

@ Анжела3, Please post in this forum section in English, or post in the Russian section here: https://forum.avast.com/index.php?board=28.0
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Анжела3 on July 31, 2019, 06:21:50 PM
I want to cancel the auto-renewal subscription avast cleanup premium
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: BWhit on August 01, 2019, 04:05:44 PM
Hi Анжела3,

I'm afraid that we cannot directly cancel auto-renewal subscriptions for purchases made via our distributor Allsoft (also known as Softline).

The fastest way for you to cancel the subscription is to email Allsoft directly at vozvrat@allsoft.ru

Please make sure to include your name, the email address the order is registered to, and your order number.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Rerollgames on September 01, 2019, 06:18:42 AM
Im havimg tje same issues. I see my subscriptions section saying I have none but with the posts and how difficult it's seeming to resolve without admin help. Pls cancel my subs. I may in the near future be getting licences but am unable to do so at this time.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Kim198 on September 02, 2019, 04:39:44 AM
Hello, I ave the same problem. Please cancel my free subscription to the Avast Clean up Premium before I am charged for the year. I have also tried to cancel it online but am unable to. Please confirm that you have been able to do this. Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Diāna103 on September 05, 2019, 03:45:13 PM
Since there seems to be absolutely no way to cancel this on my own, please kindly cancel the automatic renewal for Avast Cleanup (licence No. G29ZLC-YY3Z72-5B487N).

It is expiring after 3 days (on September 8th), but Avast tried to charge my card today. I have never seen a cancel button during the whole free trial period.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 06, 2019, 09:17:37 AM
Hello, I ave the same problem. Please cancel my free subscription to the Avast Clean up Premium before I am charged for the year. I have also tried to cancel it online but am unable to. Please confirm that you have been able to do this. Thank you.

Hi,

your subscription has already been cancelled on September 3rd.

The trial period is still valid until September 9th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 06, 2019, 09:22:14 AM
Since there seems to be absolutely no way to cancel this on my own, please kindly cancel the automatic renewal for Avast Cleanup (licence No. G29ZLC-YY3Z72-5B487N).

It is expiring after 3 days (on September 8th), but Avast tried to charge my card today. I have never seen a cancel button during the whole free trial period.

Hi,

your subscription has already been cancelled yesterday so maybe it was done after your credit card was already charged.
If so please contact Support and ask for a refund: https://support.avast.com/en-ww/contact/sales_refund?c=true

The trial period is still valid until September 8th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 06, 2019, 09:24:11 AM
Im havimg tje same issues. I see my subscriptions section saying I have none but with the posts and how difficult it's seeming to resolve without admin help. Pls cancel my subs. I may in the near future be getting licences but am unable to do so at this time.

Hi,

unfortunately I am not able to track down your record based on your email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel it.

Thank you!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: charrl329 on September 07, 2019, 05:15:28 PM
Hello, I would also like to cancel my automatic conversion to Avast Cleanup Premium if in case it was activated since I can't remember if I had it deactivated when I installed the trial version.
My trial version will end on the 14th and I hope it can be canceled. I can't access the link provided in the email. 
Thanks and I hope to hear from you soon.

This was my activation code: QQMB5Z-6FMUP2-5DL89A
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: papaeleen on September 07, 2019, 07:33:21 PM
Hello,
Please cancel my free subscription to the Avast Clean up Premium before and refund.
I tried to Unsubscribe, but the button always loading.
And it has charged me today, please help me refund the money.
My order number:66369209600
Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Majeo Gaming on September 08, 2019, 01:51:23 AM
There is no button for unsubscribe or to cancel in mine. I would like my Free trial to Clean up cancelled. The fact that there no way to do it yourself should be an embarrassment. Cancel my free trial immediately
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: berdipeter on September 09, 2019, 12:13:45 PM
Hi,
I would not like to renew my Avast Cleanup Premium, please cancel it and refund my money!
I tried to refund, but I don't remember my order ID (I haven't got my e-mail).
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 09, 2019, 05:40:01 PM
Hello, I would also like to cancel my automatic conversion to Avast Cleanup Premium if in case it was activated since I can't remember if I had it deactivated when I installed the trial version.
My trial version will end on the 14th and I hope it can be canceled. I can't access the link provided in the email. 
Thanks and I hope to hear from you soon.

This was my activation code: QQMB5Z-6FMUP2-5DL89A

Hi,

I just cancelled your subscription so you don't have to worry about being charged when the license expires.

The trial period is still valid until September 17th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 09, 2019, 05:42:32 PM
Hello,
Please cancel my free subscription to the Avast Clean up Premium before and refund.
I tried to Unsubscribe, but the button always loading.
And it has charged me today, please help me refund the money.
My order number:66369209600
Thank you.

Hi,

I can see that your subscription has already been cancelled 2 days ago, however I am not able to perform a refund on my own.
You have to contact our support center and request it there: https://support.avast.com/en-ww/contact/ (https://support.avast.com/en-ww/contact/).

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 09, 2019, 05:43:24 PM
There is no button for unsubscribe or to cancel in mine. I would like my Free trial to Clean up cancelled. The fact that there no way to do it yourself should be an embarrassment. Cancel my free trial immediately

Hi,

unfortunately I am not able to track down your record based on your email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel it.

Thank you!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 09, 2019, 05:45:40 PM
Hi,
I would not like to renew my Avast Cleanup Premium, please cancel it and refund my money!
I tried to refund, but I don't remember my order ID (I haven't got my e-mail).

Hi,

your subscription has already been cancelled earlier today.

Regarding the troubles with a refund I passed your case to our customer support and they should contact you.

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: June21 on September 12, 2019, 03:26:00 PM
Hello

I tried to cancel my Avast Clean up free trial but on my profile it says that I don't have a licence. But I do.
Can you please help me cancel it so it don't renew by itself ?

Thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on September 12, 2019, 03:28:09 PM
Hello

I tried to cancel my Avast Clean up free trial but on my profile it says that I don't have a licence. But I do.
Can you please help me cancel it so it don't renew by itself ?

Thanks
Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Burak32 on September 16, 2019, 05:13:32 AM
Hello, please cancel my auto renewal for the free trial. Order ID:
GBVX84-BU5CQ2-5UL8YA
And let me know when it`s done!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 16, 2019, 12:40:53 PM
Hello

I tried to cancel my Avast Clean up free trial but on my profile it says that I don't have a licence. But I do.
Can you please help me cancel it so it don't renew by itself ?

Thanks

Hi,

unfortunately I am not able to track down your record based on your email you have registered here on the forum.

Ideally I would need your activation code to be able to pair it with your record, so please send it to me via PM and I will cancel it.

Thank you!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 16, 2019, 12:43:50 PM
Hello, please cancel my auto renewal for the free trial. Order ID:
GBVX84-BU5CQ2-5UL8YA
And let me know when it`s done!

Hi,

I just cancelled your subscription on Avast Cleanup Premium product.

I see that you also have trial activated on Avast Premium Security so in case you would like to cancel it as well, let me know. Currently it is still valid.

Both products expired on November 15.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Burak32 on September 16, 2019, 07:07:31 PM
hello again me pls cancel all subscription
GBVX84-BU5CQ2-5UL8YA
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 17, 2019, 10:02:40 AM
hello again me pls cancel all subscription
GBVX84-BU5CQ2-5UL8YA

Based on your request I also cancelled your subscription for Avast Premium Security.

As I wrote yesterday it expires on November 15 so you can still enjoy it until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Péter1085 on September 19, 2019, 11:11:09 AM
Can please someone help Me? I want to cancel my free avast cleanup premium trial.... BUT I CAN'T!! Here is my licence code: VF88NS-F79CL-5HC8F6

please help!!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 19, 2019, 12:28:28 PM
Can please someone help Me? I want to cancel my free avast cleanup premium trial.... BUT I CAN'T!! Here is my licence code: VF88NS-F79CL-5HC8F6

please help!!

Hi,

I would gladly help you however I cannot find neither your email address nor the license you provided in our systems.
I think you probably missed one character in the middle part of the license because there are only 5 characters while there shall be 6 of them to be a valid license.

Please check it and send me a correct one so I can track down your record and cancel the subscription for you.

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Péter1085 on September 22, 2019, 08:00:37 PM
Yes, you are right. I missed one letter.
Here is the correct code: VF88NS-F79CLJ-5HC8F6

Thank you for your help.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 23, 2019, 10:31:07 AM
Yes, you are right. I missed one letter.
Here is the correct code: VF88NS-F79CLJ-5HC8F6

Thank you for your help.

Hi,

I just cancelled your subscription.

The trial period is still valid until October 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: james008 on September 24, 2019, 06:45:13 AM
Hey, I would also like to cancel my free trial of Avast Cleanup.
Licence: SZ4ZEF-FBQGV2-5WU8R6
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 24, 2019, 09:11:00 AM
Hey, I would also like to cancel my free trial of Avast Cleanup.
Licence: SZ4ZEF-FBQGV2-5WU8R6

Hi,

I just cancelled your subscription.

The trial period is still valid until November 24 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: james008 on September 25, 2019, 06:28:04 AM
Hey, I would also like to cancel my free trial of Avast Cleanup.
Licence: SZ4ZEF-FBQGV2-5WU8R6

Hi,

I just cancelled your subscription.

The trial period is still valid until November 24 so you can still enjoy our product until then.

Thank you and have a nice day.

Cheers Stellarman, you da real MVP!
You have a nice day too!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: imeme on September 28, 2019, 01:04:03 PM
Hello, please cancel my auto renewal for Avast Cleanup premium :
BXERKZ-AEKHU2-5RL8P2
(Finish 3 september 2020)
I can not make it with succès.
And let me know when it`s done!
Thank you very much
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on September 30, 2019, 09:01:10 AM
Hello, please cancel my auto renewal for Avast Cleanup premium :
BXERKZ-AEKHU2-5RL8P2
(Finish 3 september 2020)
I can not make it with succès.
And let me know when it`s done!
Thank you very much

Hi,

I just cancelled your subscription.

The trial period is still valid until September 03 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: imeme on September 30, 2019, 02:46:53 PM
Réponse à Stellarmin :
I just read you and i thank you very much for what you are doing for us.
Michel de France
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: chizziron on October 02, 2019, 04:56:54 PM
Same problem - cancelled on the last day BUT now my 2013 Word and Excel don't work. Looking at the forum and I ain't finding much help. Uninstalled all the Avast products and uninstalled Office and still have the same problem. Is this like a form of ransomware?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Bob274 on October 12, 2019, 04:32:29 AM
please cancel my subscriptions for Avast cleanup premium I cant find the option to unsubscribe

3MZXVP-XBJ5XJ-5LL8DJ
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: nagimitsu on October 13, 2019, 04:28:18 AM
Hello,

Please cancel my subscription:  GF57N8-64DRM2-5WL8PN

Thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: chobits_mar on October 14, 2019, 05:59:13 PM
Hello,

          I am also having the exact same problem as several users on here. There is no option anywhere in either the desktop app, or the Avast webpage for me to cancel my Cleanup free trial. Neither do I have an option to cancel automatic renewal. Would someone kindly help me out here??
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 15, 2019, 09:49:16 AM
please cancel my subscriptions for Avast cleanup premium I cant find the option to unsubscribe

3MZXVP-XBJ5XJ-5LL8DJ

Hi,

your subscription has already been cancelled on October 12.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 15, 2019, 09:50:17 AM
Hello,

Please cancel my subscription:  GF57N8-64DRM2-5WL8PN

Thanks

Hi,

I just cancelled your subscription.

The trial period is still valid until November 23 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 15, 2019, 09:54:44 AM
Hello,

          I am also having the exact same problem as several users on here. There is no option anywhere in either the desktop app, or the Avast webpage for me to cancel my Cleanup free trial. Neither do I have an option to cancel automatic renewal. Would someone kindly help me out here??

Hi,

I was able to find your record associated with the email address you have registered here on the forum however there is only Avast Pro Antivirus in your account, I cannot see the Cleanup there.

Could you please send me in PM email address or name and surname you have used when you purchased Cleanup Trial so I can track it down?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Fabián112 on October 16, 2019, 04:13:53 AM
please cancel my Avast cleanup free Trail, i dont want it renew. Order is: GVHWKQ-CCHC3J-5ML846
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: sokolgabriela on October 16, 2019, 04:29:18 PM
Please cancel my subscription FLCRTE-T5XZRJ-44C9TW
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 17, 2019, 08:42:51 AM
please cancel my Avast cleanup free Trail, i dont want it renew. Order is: GVHWKQ-CCHC3J-5ML846

Hi,

I just cancelled your subscription.

The trial period is still valid until tomorrow so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Ale B on October 21, 2019, 11:20:45 PM
I urge you to immediately cancel the subscription nr: JV734C-5VU8TJ-5QC8LJ
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 22, 2019, 11:22:44 AM
I urge you to immediately cancel the subscription nr: JV734C-5VU8TJ-5QC8LJ

Hi,

I just cancelled your subscription.

The trial period is still valid until October 29 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Topias3 on October 27, 2019, 01:57:26 PM
Greetings!

I'm unable to cancel my Avast CleanUp 60 day trial and would be really thankful if you could help me.



Order number(s)
41842935408
LZYV4K-CVECXJ-4749NE


Thank you very much!


Sincerely,
Topias
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 29, 2019, 11:20:20 AM
Greetings!

I'm unable to cancel my Avast CleanUp 60 day trial and would be really thankful if you could help me.



Order number(s)
41842935408
LZYV4K-CVECXJ-4749NE


Thank you very much!


Sincerely,
Topias

Hi,

your subscription has already been cancelled on October 27.

The trial period is still valid until December 27 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: chihab677 on October 29, 2019, 09:57:26 PM
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : S79ZRP-7GNZPJ-45C98W
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 30, 2019, 09:35:15 AM
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : S79ZRP-7GNZPJ-45C98W

Hi,

I just cancelled your subscription.

The trial period is still valid until December 20 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Siméon6 on October 30, 2019, 12:23:24 PM
Hello,
I want to cancel Avast Cleanup premium please.
Here is my ID : SJVKQA-K6AZ42-47L94S

Thak you, have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 30, 2019, 12:48:54 PM
Hello,
I want to cancel Avast Cleanup premium please.
Here is my ID : SJVKQA-K6AZ42-47L94S

Thak you, have a nice day.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until October 29 2020 so you can still enjoy our product until then.
It seems that you were already charged for the full license so if you would like to refund it please proceed here: https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund)

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Judin on November 03, 2019, 07:48:58 PM
Hello, I want to cancel all of my avast software 60days free trial subscription which includes avast premiun security, cleanup and securelink vpn before auto-renewal on 11/7/2019...

my subscription number is 3A9BJZ-V73Y92-5SU8NS

TQ.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 04, 2019, 08:47:49 PM
Hello, I want to cancel all of my avast software 60days free trial subscription which includes avast premiun security, cleanup and securelink vpn before auto-renewal on 11/7/2019...

my subscription number is 3A9BJZ-V73Y92-5SU8NS

TQ.

Hi,

your subscription for all three products (Premium Security, Cleanup, VPN) has already been cancelled on November 3.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: fanzilong on November 20, 2019, 02:47:32 PM
Hello,

Could you please cancel my Avast Clean Up Premium trial (licence: W68FT6-4G2YB2-5WU876)?

Thank you

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 21, 2019, 09:32:01 AM
Hello,

Could you please cancel my Avast Clean Up Premium trial (licence: W68FT6-4G2YB2-5WU876)?

Thank you

Hi,

I just cancelled your subscription.

The trial period is still valid until November 24 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: sgtdeboer on November 30, 2019, 02:39:28 PM
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : 38URVT-2QJ5V2-5ZU8FE
Please confirm...
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Nikola54 on December 01, 2019, 02:45:50 PM
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on December 01, 2019, 03:33:15 PM
@Stellarman,
Isn't there an easy way for the user to do this cancellation on their own?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: markharrison1713 on December 01, 2019, 05:18:37 PM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.

           Y5GUJE-SG5QXJ-42U93S
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on December 02, 2019, 09:19:10 AM
@Stellarman,
Isn't there an easy way for the user to do this cancellation on their own?
I second that, it shouldn't be so hard to cancel a (trial) subscription. Cheers
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 02, 2019, 11:14:19 AM
Hello, please can you cancel my free trial for avast cleanup ? Licence ID : 38URVT-2QJ5V2-5ZU8FE
Please confirm...

Hi,

your subscription has already been cancelled on November 28.

The trial period is still valid until December 6 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 02, 2019, 11:17:21 AM
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN

Hi,

according to the license you have provided all I can see is "Avast Free Antivirus" associated with it.
There are not any other products so if you have them installed they most likely use a different license from this one.

Could you please check that and get back with the additional licenses you would like to cancel?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 02, 2019, 11:19:41 AM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.

           Y5GUJE-SG5QXJ-42U93S

Hi,

the license you have provided seems to be invalid - it does not exist in our system.

Could you please check whether it is correct against your product and get back to me with a correct one?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 02, 2019, 11:24:54 AM
@Stellarman,
Isn't there an easy way for the user to do this cancellation on their own?
I second that, it shouldn't be so hard to cancel a (trial) subscription. Cheers

Hi,

I definitely agree with you here, however the cancellation process is not ideal at the moment as the primary way how to cancel the subscription is via the confirmation email where is a link to do that.
But there are cases when someone types in a wrong email address during the purchase process and then he/she never receives the confirmation email and thus they are not able to cancel the subscription.

I am trying to convince our sales team to include this option directly into the product to make it easier for the users and also prevent such cases as described above but it will be most likely a long journey to get there.
In the meantime I am trying to do my best to help people here on the forum as I know about the potential flaw in the process.

Regards!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on December 02, 2019, 11:38:29 AM
1. I am trying to convince our sales team to include this option directly into the product to make it easier for the users and also prevent such cases as described above but it will be most likely a long journey to get there.
2. In the meantime I am trying to do my best to help people here on the forum as I know about the potential flaw in the process.
1. That certainly would help.
2. Yes, don't get me/us wrong - you're doing a great job..!! :)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on December 02, 2019, 02:19:00 PM
@Stellarman,
My request was not only to make things easier for the customer
but also a request to help alleviate all this work you currently have to do.
Till this is fixed, please keep up the good work. Thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Nikola54 on December 08, 2019, 09:54:13 AM
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN

Hi,

according to the license you have provided all I can see is "Avast Free Antivirus" associated with it.
There are not any other products so if you have them installed they most likely use a different license from this one.

Could you please check that and get back with the additional licenses you would like to cancel?

Thank you.


I`m sorry, its the Cleanup I want to cancel
F2QXSX-Q4Q9S2-4849ZE
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 09, 2019, 10:53:01 AM
I thought I am being scammed, but it seems I`ve been wrong. Congratulations for the good support. Can I also ask you to cancel all my subscriptions, since Avast says I don't have any. Thank you.

Antivirus FW6YLV-BECVY2-4NU7JN

Hi,

according to the license you have provided all I can see is "Avast Free Antivirus" associated with it.
There are not any other products so if you have them installed they most likely use a different license from this one.

Could you please check that and get back with the additional licenses you would like to cancel?

Thank you.


I`m sorry, its the Cleanup I want to cancel
F2QXSX-Q4Q9S2-4849ZE

Hi,

I just cancelled your subscription.

The trial period is still valid until December 31 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Prajnita on December 10, 2019, 09:10:39 AM
Hi,

Could you please cancel my free trialand let me know the status on it. I couldn't find the way to unsubscribe it like others.
My License id is 3FVQ3Y-43U9G2-45L97A

Thanks is advance.

Regards,
Prajnita.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 10, 2019, 09:54:19 AM
Hi,

Could you please cancel my free trialand let me know the status on it. I couldn't find the way to unsubscribe it like others.
My License id is 3FVQ3Y-43U9G2-45L97A

Thanks is advance.

Regards,
Prajnita.

Hi,
I can see that it is already cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: martin.huzvar on December 16, 2019, 04:42:01 PM
Hello,


I am also unable to cancel my subscription, please cancel it - QQZKCY-QJ6U42-4949QJ.

Thank you.

Martin
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: RubyMoon on December 17, 2019, 06:55:23 AM
Hello,
          I would like to cancel the free trial of the avast cleanup premium. The subscription is W5M8B6-VBJGCJ-46U936. Thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 17, 2019, 09:15:42 AM
Hello,


I am also unable to cancel my subscription, please cancel it - QQZKCY-QJ6U42-4949QJ.

Thank you.

Martin

Hi,

your subscription has already been cancelled yesterday.

The trial period is still valid until January 4 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 17, 2019, 09:16:51 AM
Hello,
          I would like to cancel the free trial of the avast cleanup premium. The subscription is W5M8B6-VBJGCJ-46U936. Thank you

Hi,

I just cancelled your subscription.

The trial period is still valid until December 26 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: gdarullo on December 28, 2019, 08:13:34 PM
Hi avast,

Can you cancel also my Avast Cleanup trial subscription please.  I can't find any button to cancel and it doesn't also show in my subscription on the website. My subscription will expire in 6 days.
Here is my licence:  AVAST CLEANUP, LICENSE:  CMGMZ2-9CSQ22--47L9V2

Thanks.


Gildo
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jeremy189 on December 29, 2019, 06:07:46 AM
I'm glad I found this thread, because otherwise I might have been charged for this trial.

I have an Avast Cleanup Premium trial I would like to cancel - License: 2NMFA6-S6P9Y2-49U9YJ

And I agree with everyone else, the fact I have to search Google and scour the internet to figure out how to cancel this damn thing is ridiculous, and manipulative. I won't be using Avast anymore due to this experience, and will be advising my peers to avoid it as well.

If your company has to be corrected for the most obvious of options, they planned it to be like this, and I won't encourage this behavior with my business.

But thank you to the employees responding and canceling these trials so quickly, you guys are the REAL MVPs :)
Title: Re: Unable to cancel Avast Cleanup Premium free trial
Post by: Em20 on December 29, 2019, 12:44:56 PM
Hi,
Im trying to cancel the auto-renewal for the avast premium clean up trial I would like it to be cancelled before I am charged for the whole year
License 97MM24-C8TVE2-4F49DS
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Christine191 on December 30, 2019, 04:20:16 AM
Hi, I've also been trying to cancel my subscription for the past few weeks and I've posted on numerous threads. I'm pretty sure this is my code: 5HAJA3-5DBH2J-4HU96N. Please cancel ASAP!!
Title: Re: Unable to cancel Avast Cleanup Premium free trial
Post by: Em20 on January 03, 2020, 10:37:13 AM
Hi,
Im trying to cancel the auto-renewal for the avast premium clean up trial I would like it to be cancelled before I am charged for the whole year
License 97MM24-C8TVE2-4F49DS

I have been trying to cancel this please help
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: sheaturvey98 on January 06, 2020, 04:14:18 PM
I have the same issue as everyone else, sorry this is tedious for you but I simply cannot afford a charge and need the subscription cancelled.
cleanup renewal Licence - LNC6GH-WA2RVJ-4BL9PN
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on January 07, 2020, 08:56:08 AM
I have the same issue as everyone else, sorry this is tedious for you but I simply cannot afford a charge and need the subscription cancelled.
cleanup renewal Licence - LNC6GH-WA2RVJ-4BL9PN

Hi, your auto-renewal subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: gdarullo on January 08, 2020, 12:41:44 AM
Hi avast,

Can you cancel also my Avast Cleanup trial subscription please.  I can't find any button to cancel and it doesn't also show in my subscription on the website. My subscription will expire in 6 days.
Here is my licence:  AVAST CLEANUP, LICENSE:  CMGMZ2-9CSQ22--47L9V2

Thanks.


Gildo


Hi I requested ages ago for the cancellation of my free trial avast clean-up but you didn't reply or cancel my auto renewal.  Now, Digital river charged my paypal account 49.99 euro for one year subscription.  I don't want to subscribe to avast clean-up and I want a refund of 49.99 euro to my papypal account.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on January 08, 2020, 05:26:14 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on January 08, 2020, 03:33:40 PM
Hi avast,

Can you cancel also my Avast Cleanup trial subscription please.  I can't find any button to cancel and it doesn't also show in my subscription on the website. My subscription will expire in 6 days.
Here is my licence:  AVAST CLEANUP, LICENSE:  CMGMZ2-9CSQ22--47L9V2

Thanks.


Gildo
Hi,

please contact our support using this form and ask for a refund: https://support.avast.com/en-us/contact/sales_refund

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on January 08, 2020, 03:35:15 PM
Hi, I've also been trying to cancel my subscription for the past few weeks and I've posted on numerous threads. I'm pretty sure this is my code: 5HAJA3-5DBH2J-4HU96N. Please cancel ASAP!!

Hi,

your subscription has already been cancelled on Jan/06/2020 .

The trial period is still valid until Feb/09/2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial
Post by: Stellarman on January 08, 2020, 03:37:10 PM
Hi,
Im trying to cancel the auto-renewal for the avast premium clean up trial I would like it to be cancelled before I am charged for the whole year
License 97MM24-C8TVE2-4F49DS

I have been trying to cancel this please help

Hi,

your subscription has already been cancelled on Jan/06/2020.

The trial period is still valid until Jan/28/2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Szabolcs14 on January 31, 2020, 11:35:44 PM
Can you cancel also my Avast Cleanup trial subscription please?  2KYU5N-DWADZJ-5TL8ES
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 03, 2020, 09:51:48 AM
Can you cancel also my Avast Cleanup trial subscription please?  2KYU5N-DWADZJ-5TL8ES

Hi,

your subscription has already been cancelled on January 31.

The trial period is still valid until February 5 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Tayman on February 15, 2020, 12:12:33 AM
Hi,

Can you please cancel this subscription as well 5LLXMC-QDRY7J-4ZU9UJ   I've been trying hard to figure it out, I don't want it to renew after the trial period ends.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 15, 2020, 12:15:40 AM
Hi,

Can you please cancel this subscription as well 5LLXMC-QDRY7J-4ZU9UJ   I've been trying hard to figure it out, I don't want it to renew after the trial period ends.
Since the weekend has started , you'll probably need to wait till Mon. for a reply from Avast.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Tayman on February 15, 2020, 12:34:15 AM
Ah ok thanks, hopefully they will look into it when they get back then.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 17, 2020, 10:04:14 AM
Hi,

Can you please cancel this subscription as well 5LLXMC-QDRY7J-4ZU9UJ   I've been trying hard to figure it out, I don't want it to renew after the trial period ends.

Hi,

I just cancelled your subscription.

The trial period is still valid until April 11 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Martin942 on February 17, 2020, 11:14:18 PM
Hi,

I have the same problem as many others. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my oreder ID. Could you please help me with unsubscription? My licence key is VZVGXA-JSJMG2-4XC9CW.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 18, 2020, 09:04:20 AM
Hi,

I have the same problem as many others. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my oreder ID. Could you please help me with unsubscription? My licence key is VZVGXA-JSJMG2-4XC9CW.

Hi,

I just cancelled your subscription.

The trial period is still valid until April 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Marcus173 on March 03, 2020, 08:10:52 AM
Hello, please cancel my auto renewal for the free trial.  There is no button to cancel the trial.
Order ID:
44101534408

My renewal date is March 07, 2020.
Please let me know if my trial can be canceled.

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on March 03, 2020, 09:31:36 AM
Hello, please cancel my auto renewal for the free trial.  There is no button to cancel the trial.
Order ID:
44101534408

My renewal date is March 07, 2020.
Please let me know if my trial can be canceled.

Thank You and have a good day!

Hi,

I found out that your subscription has already been cancelled earlier today.
It seems like you already asked for it somewhere else.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: fivik on March 08, 2020, 12:00:06 PM
Hi,

I have the same problem as many above. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my ordered ID. Could you please help me with unsubscription?  My licence key is RWU6XP-JPG992-4PU9YW.

The problem also is that I spent hours trying to find a solution online in time as there was no button to cancel it in my licence tab and did not find it so I was charged. I hope to still unsubscibe and ask for a refund, but as others I don't have any ID. Could you help me with that too?

Thank you!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Ellys on March 08, 2020, 03:53:04 PM
To who it may concern,

I was offered to try the Avast Cleanup free trial again after not finding much of a difference the first time. While it did say it cleaned up my PC again on this trial I still don't find a significant difference so was attempting to unsubscribe. As seems to be the case from other posts I was not sent an Avast Order Id email so I can not send an email asking for removal of the service, and attempting to do so through the website using the License code gives back an error message.

I would like to cancel the subscription as it expires this month (March 17th, 2020) before I am charged for a service I would no longer like.

License ID: MTZGL6-KGZ8GJ-4JC7YJ

If you could, could you please Unsubscribe me from this service. Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on March 09, 2020, 09:38:37 AM
Hi,

I have the same problem as many above. I can't cancel my Avast Cleanup premium subscription, I haven't recieved any verification email so I can't my ordered ID. Could you please help me with unsubscription?  My licence key is RWU6XP-JPG992-4PU9YW.

The problem also is that I spent hours trying to find a solution online in time as there was no button to cancel it in my licence tab and did not find it so I was charged. I hope to still unsubscibe and ask for a refund, but as others I don't have any ID. Could you help me with that too?

Thank you!

Hi, it seems that you had a typo in your email address. Please reply to the PM I sent you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on March 09, 2020, 09:52:44 AM
To who it may concern,

I was offered to try the Avast Cleanup free trial again after not finding much of a difference the first time. While it did say it cleaned up my PC again on this trial I still don't find a significant difference so was attempting to unsubscribe. As seems to be the case from other posts I was not sent an Avast Order Id email so I can not send an email asking for removal of the service, and attempting to do so through the website using the License code gives back an error message.

I would like to cancel the subscription as it expires this month (March 17th, 2020) before I am charged for a service I would no longer like.

License ID: MTZGL6-KGZ8GJ-4JC7YJ

If you could, could you please Unsubscribe me from this service. Thank you.

Hi,

Your subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: hsy20000118 on March 09, 2020, 08:06:59 PM
Done. never mind
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Marcia68 on March 10, 2020, 03:01:29 AM
Hello,
Can you cancel my free trial? I don't wish to continue the service. License ID is: V8L8M2-XDVH82-4RU9JE.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on March 10, 2020, 09:52:56 AM
Hello,
Can you cancel my free trial? I don't wish to continue the service. License ID is: V8L8M2-XDVH82-4RU9JE.

Hi,

I can see that your subscription has been already converted to paid license, which means you have been charged for money.
I assume that you didn't want the paid license but I am not able to cancel it for you.

Please contact our Support and ask for a refund in case you would like to cancel your paid subscription and get back your money: https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund).

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: schuffe on March 15, 2020, 03:26:37 PM
Hi,
i have the same problem as the people above.
Please cancel my subscription for the license:
79Z3C4-VJK962-4S49PA
Thank You!

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on March 16, 2020, 09:36:50 AM
Hi,
i have the same problem as the people above.
Please cancel my subscription for the license:
79Z3C4-VJK962-4S49PA
Thank You!

Hi,

you have been converted to paid subscription already, please fill in the refund request here to get you subscription cancelled and get your money back:
https://support.avast.com/en-us/contact/sales_refund (https://support.avast.com/en-us/contact/sales_refund).

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Rosa42 on March 19, 2020, 11:40:42 PM
Boa noite quero cancelar a assinatura que ja foi descontada no meu cartão de credito.(Avast Cleanup Premium) não é o serviço que eu queia.
email xxxxxx@gmail.com
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on March 20, 2020, 07:39:37 AM
Boa noite quero cancelar a assinatura que ja foi descontada no meu cartão de credito.(Avast Cleanup Premium) não é o serviço que eu queia.
email xxxxxx@gmail.com

```````````````````````````````````````````````````````
Hello, You do not have an Avast Cleanup subscription registered (with the email you provided).
You do have Avast AntiTrack Premium.
Please contact us at https://support.avast.com/pt-br/contact/

```
Olá, você não possui uma assinatura Avast Cleanup registrada (com o e-mail que você forneceu).
Você possui o Avast AntiTrack Premium.
Entre em contato conosco em https://support.avast.com/pt-br/contact/
`````````````````````````````````````````````````````````
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: TrollXDee on March 22, 2020, 02:12:18 PM
Hey, can you cancel my subscriptions' renewal?

Avast Premium Security: 9BEVPX-67JLW2-57L9Z6

Avast Cleanup Premium: 9BEVPX-67JLW2-57L9Z6
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on March 23, 2020, 10:50:29 AM
Hey, can you cancel my subscriptions' renewal?

Avast Premium Security: 9BEVPX-67JLW2-57L9Z6

Avast Cleanup Premium: 9BEVPX-67JLW2-57L9Z6

Hi,

It is cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Corey73 on March 26, 2020, 08:02:23 PM
Hello can you please cancel my subscription

Avast Cleanup: 6NLHYT-B2DC8J-58L9KA
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on March 27, 2020, 08:28:21 AM
Hello can you please cancel my subscription

Avast Cleanup: 6NLHYT-B2DC8J-58L9KA

Hi,

I just cancelled your subscription.

The trial period is still valid until May 9 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Joe361 on March 28, 2020, 01:24:05 AM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: QKKE5A-PUH932-5D49V6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on March 28, 2020, 01:25:34 PM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: QKKE5A-PUH932-5D49V6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it
Since this is the weekend, you'll need to wait till Mon. for Avast to see your post on this forum.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Joe361 on March 28, 2020, 03:44:37 PM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: QKKE5A-PUH932-5D49V6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it
Since this is the weekend, you'll need to wait till Mon. for Avast to see your post on this forum.

Hi,

I used Paypal and received no email.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on March 31, 2020, 10:49:20 AM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: QKKE5A-PUH932-5D49V6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it
Since this is the weekend, you'll need to wait till Mon. for Avast to see your post on this forum.

Hi,

I used Paypal and received no email.

Hi,

Can you please clarify which email address you used for the order?
(please PM me the email address)
If you did not receive any notification, it means that you had a typo in the email address you used to sign up.
It could also be because you used an email address that you seldomly check or the notification email went to your SPAM folder.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Rodrigo367 on April 02, 2020, 12:13:43 AM
Hi,

Can you please cancel my Cleanup Trial?

Licence: xxxxxxxxxxxxxxxxxxxxxxx

thanks!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on April 02, 2020, 07:18:53 AM
Hi,

Can you please cancel my Cleanup Trial?

Licence: xxxxxxxxxxxxxxxxxxxxxxx

thanks!

Hi,

It has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jozsef15 on April 02, 2020, 10:16:43 AM
heello

please cancel my subscription

7LLCEE-NXW4R2-5LL6AN

thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on April 06, 2020, 11:37:38 AM
heello

please cancel my subscription

7LLCEE-NXW4R2-5LL6AN

thanks

Hi,

This code has expired. It is not associated with any active subscription. Please PM me the order details of the mentioned charged and I will look into it.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: samuel.liljedahl on April 08, 2020, 04:41:17 PM
I would like to make sure that my free trials are being canceled, and not renewed.

Subscriptions numbers are:

XQ6D39-UAGZX2-45C67J
and
XYH8EW-4BLHD2-5A49AJ
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on April 08, 2020, 05:42:54 PM
I would like to make sure that my free trials are being canceled, and not renewed.

Subscriptions numbers are:

XQ6D39-UAGZX2-45C67J
and
XYH8EW-4BLHD2-5A49AJ

Hi,

the first one is related to Antivirus Free so there is not any subscription associated with it.

The other one is for Avast Cleanup and the subscription there was already cancelled earlier today.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Madis2 on April 22, 2020, 06:51:25 PM
Hello.

I want cancel my subscriptions. Lost 59,99 EUR few days ago. Do I get refund?

Subscriptions numbers are:

Pxxxxxxxxx2
and
Jxxxxxxxxx2
 
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Tamara51 on April 23, 2020, 02:31:41 AM
Cancel my free trial of clean up premium.

BxxxxxxxxxxxA

I am not authorizing payment. My trial is until june 9. I want to cancel now during my free trial so I am not charged. If you charge my PayPal or card I will file a claim. Avast is not user friendly when it comes to canceling. I do not recommend. Running people in circles with no option to just cancel.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on April 23, 2020, 01:40:34 PM
Hello.

I want cancel my subscriptions. Lost 59,99 EUR few days ago. Do I get refund?

Subscriptions numbers are:

Pxxxxxxxxx2
and
Jxxxxxxxxx2

Hi,

For refunds please contact support at https://support.avast.com/en-ww/contact/
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on April 23, 2020, 01:57:55 PM
Cancel my free trial of clean up premium.

BxxxxxxxxxxxA

I am not authorizing payment. My trial is until june 9. I want to cancel now during my free trial so I am not charged. If you charge my PayPal or card I will file a claim. Avast is not user friendly when it comes to canceling. I do not recommend. Running people in circles with no option to just cancel.

Hi,

Would you mind explaining the issues you are experiencing with cancellations?
You can find more information about the subscription cancellation here.
https://support.avast.com/en-ww/article/Cancel-subscription

Nevertheless, your subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: cretu_mihai on April 25, 2020, 06:26:55 PM
Hello!
I would like to cancel my Avast cleanup premium free trial,as I would like not to be charged.I will file a claim if I am charged.The process is too hard to unsubscribe  and I do not consent to such practices.Running people in circles with no option to just cancel.
License number:9xxxxxxxxxxxxN
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on April 27, 2020, 09:52:10 AM
Hello!
I would like to cancel my Avast cleanup premium free trial,as I would like not to be charged.I will file a claim if I am charged.The process is too hard to unsubscribe  and I do not consent to such practices.Running people in circles with no option to just cancel.
License number:9xxxxxxxxxxxxN

Hi,

You can find more information about subscription cancellation here.
https://support.avast.com/en-ww/article/Cancel-subscription

Nevertheless, your subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: cretu_mihai on April 28, 2020, 10:37:56 AM
Hello.
I wanted my Avast cleanup premium cancelled.It now shows a new licence,valid for 30 days,for Avast cleanup.I want this one cancelled too,as I do not wish any contractual payment obligations for this product.
License number:Gxxxxxxxxxxxxx2.
Thank you!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: jheljic on May 01, 2020, 01:52:04 AM
Hi,

I want to cancel my free trial of Avast Cleanup. Renewal date is June 10. Subscription: 5xxxxxxxxW

Regards
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on May 04, 2020, 10:16:22 AM
Hi,

I want to cancel my free trial of Avast Cleanup. Renewal date is June 10. Subscription: 5xxxxxxxxW

Regards

Hi, It has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Joe361 on May 26, 2020, 09:31:49 PM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: Qxxxxxxx6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it
Since this is the weekend, you'll need to wait till Mon. for Avast to see your post on this forum.

Hi,

I used Paypal and received no email.

Hi,

Can you please clarify which email address you used for the order?
(please PM me the email address)
If you did not receive any notification, it means that you had a typo in the email address you used to sign up.
It could also be because you used an email address that you seldomly check or the notification email went to your SPAM folder.

I was today billed for this, can you please explain why when I was told it would be cancelled? Have DM'd details for further investigation.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on May 27, 2020, 08:29:44 AM
Hi,

Please can mine be cancelled? I did not receive the email and am not able to submit a request the usual way because of that.

Avast Cleanup: Qxxxxxxx6

Please can an option to cancel these subscriptions be built in to the application itself in future? It's currently unnecessarily difficult to do this.

Thanks.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it
Since this is the weekend, you'll need to wait till Mon. for Avast to see your post on this forum.

Hi,

I used Paypal and received no email.

Hi,

Can you please clarify which email address you used for the order?
(please PM me the email address)
If you did not receive any notification, it means that you had a typo in the email address you used to sign up.
It could also be because you used an email address that you seldomly check or the notification email went to your SPAM folder.

I was today billed for this, can you please explain why when I was told it would be cancelled? Have DM'd details for further investigation.

Hi, Did you receive confirmation that it was cancelled from me or someone else? I have replied to you PM with details concerning the refund process such as the order id etc.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: stevegray203 on May 28, 2020, 05:35:10 PM
I am having the exact same issue as many others in this post with trying to cancel.  I NEVER received a confirmation email so there is no ID to enter into your system to cancel.  This is a shame because I actually liked your anti virus software and decided to give the Clean Up a try.  Thankfully the subscription does not end until the end of the month.  I want to cancel also please have someone message me or email me a confirm to that I may cancel the subscription. Thank You.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on May 28, 2020, 05:45:12 PM
I am having the exact same issue as many others in this post with trying to cancel.  I NEVER received a confirmation email so there is no ID to enter into your system to cancel.  This is a shame because I actually liked your anti virus software and decided to give the Clean Up a try.  Thankfully the subscription does not end until the end of the month.  I want to cancel also please have someone message me or email me a confirm to that I may cancel the subscription. Thank You.
Contact Sales:  https://support.avast.com/en-us/contact/sales/ (https://support.avast.com/en-us/contact/sales/)
If you don't have an order # use 00000000 then explain your problem.
Cancelling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of trial with a link to cancel it.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on May 29, 2020, 07:58:15 AM
I am having the exact same issue as many others in this post with trying to cancel.  I NEVER received a confirmation email so there is no ID to enter into your system to cancel.  This is a shame because I actually liked your anti virus software and decided to give the Clean Up a try.  Thankfully the subscription does not end until the end of the month.  I want to cancel also please have someone message me or email me a confirm to that I may cancel the subscription. Thank You.

Hi,

If you did not receive the order id then you most likely used a different email or typo or the email went into your Spam/Junk folder.
If you have not created a ticket yet, please PM me the license id/activation code.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: samaradawn1 on June 02, 2020, 05:38:09 AM
I got charged today for this service that I cancelled a week before the "free" trial ended. I have filled out the refund form, but want to make sure it is cancelled and how long does it take to get the refund?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on June 02, 2020, 05:40:31 AM
Be patient, a refund can take up to 7 business days. Note, don't submit multiple tickets (FIFO).
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bituman21 on August 09, 2020, 12:12:30 PM
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: ************** , licence code: *****************
Thans for your cooperation
Regards: Kornel Horvath

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on August 09, 2020, 01:49:19 PM
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: *********** , licence code: ************
Thans for your cooperation
Regards: Kornel Horvath
Not a good idea to post your email address on a public forum unless you like spam.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on August 10, 2020, 12:01:04 PM
Dear Support. I've order the avast premium security free trial on 2020.july.03. I've just got only a mail with a wellcome message from your mail system. I have not got order ID details :( I tried to cancel my order on the support page , but without  id details i can't do it.

Please help me, and cancel my subscribe. I have not charged yet, the date of the next charge: 2020.august 28.

My account email: ************** , licence code: *****************
Thans for your cooperation
Regards: Kornel Horvath


Hi,

Your auto-renewal subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ginni.s on August 12, 2020, 05:32:28 PM
I have a trial subscription for Avast Cleanup that is due to start charging on 8 September 2020, (see attached file), subscription number,  ****************.

Please CANCEL THIS SUBSCRIPTION and confirm that this subscription will not be charged at the end of the trial period.

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on August 13, 2020, 09:35:41 AM
I have a trial subscription for Avast Cleanup that is due to start charging on 8 September 2020, (see attached file), subscription number,  ****************.

Please CANCEL THIS SUBSCRIPTION and confirm that this subscription will not be charged at the end of the trial period.

Thank you.

Hi,

The subscription was cancelled yesterday.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: maziz.l10n on August 24, 2020, 07:18:45 PM
Hello,

I need to cancel my auto renewal for the free trial.
I didn't receive any Order confirmation number, i searched spam box, and all my E-mail in case i used another one,
Also I did link all my E-mails to Avast account, but there is no any subscription appeared in my account to cancel it.
My subscription number is (****************)

Please advise.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on August 25, 2020, 05:10:56 PM
Hello,

I need to cancel my auto renewal for the free trial.
I didn't receive any Order confirmation number, i searched spam box, and all my E-mail in case i used another one,
Also I did link all my E-mails to Avast account, but there is no any subscription appeared in my account to cancel it.
My subscription number is (****************)

Please advise.

Hi,

This has already been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free tria
Post by: c: on October 27, 2020, 10:30:39 PM
I have cancelled the renewual, but it said that its a 60 day free trial, I cancel the renewal and it says Ill be charged in 61 days still!
Title: Re: Unable to cancel Avast Cleanup Premium free tria
Post by: r@vast on October 29, 2020, 12:00:02 PM
I have cancelled the renewual, but it said that its a 60 day free trial, I cancel the renewal and it says Ill be charged in 61 days still!

Hi,

Since you already cancelled the auto-renewal subscription, you will not be charged. You can continue to use the free trial if you wish since the license will be valid for the 60 day period.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: matthieu.chaland on November 09, 2020, 12:26:48 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My licenses numbers are ************ and *************** and the e-mail associated with it maxxxxxxxxxxxxd@orange.fr.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on November 09, 2020, 01:25:58 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My licenses numbers are ************ and *************** and the e-mail associated with it maxxxxxxxxxxxxd@orange.fr.

Hi,

It has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: malina_portimao on December 11, 2020, 12:12:36 PM
Please, cancel auto renewal of XUPZDM-D565G2-5DUA7A
Thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Milos on December 11, 2020, 01:13:10 PM
Please, cancel auto renewal of XUPZDM-D565G2-5DUA7A
Thank you
Hello,
have you tried https://support.avast.com/en-ww/article/126/ or https://support.avast.com/en-ww/article/136/ ?

Milos
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: malina_portimao on December 11, 2020, 08:02:45 PM
Hi, yes, it says "No subscriptions here, yet.".
I have the free trial and wanted to cancel before it is paying, I didn't like the Cleanup Premium
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: quocviet0908 on December 14, 2020, 06:21:34 AM
Hi, I'm stuck with cancel my sub of Cleanup Premium.
I tried to cancel it via my account management, but I can't find my Cleanup sub here to deal with it. Furthermore, no confirmation email about the Cleanup had been sent to me either.

Today Avast tried to charge me 50$ for this, lucky I don't leave enough money in my card. But I'm not pleased about this anyway.

Here is my sub ID and I would like to cancel it. Thanks.

**************** (have to manually type this from the app)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 14, 2020, 09:32:50 AM
Hi, yes, it says "No subscriptions here, yet.".
I have the free trial and wanted to cancel before it is paying, I didn't like the Cleanup Premium

Hi,

You received that message because you subscribed using a different email address.
The subscription was registered under maria**.le*******@gmail.com
The subscription was cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 14, 2020, 09:56:38 AM
Hi, I'm stuck with cancel my sub of Cleanup Premium.
I tried to cancel it via my account management, but I can't find my Cleanup sub here to deal with it. Furthermore, no confirmation email about the Cleanup had been sent to me either.

Today Avast tried to charge me 50$ for this, lucky I don't leave enough money in my card. But I'm not pleased about this anyway.

Here is my sub ID and I would like to cancel it. Thanks.

**************** (have to manually type this from the app)

Hi,

According to our system, you have signed up to several free 60-day trials and in each case, we sent you subscription details. The same for the Cleanup trial subscription. It would seem that for the Cleanup trial subscription, you provided an invalid email address [q*****et****@gmil.com]. Nevertheless, the Cleanup subscription has been cancelled.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: quocviet0908 on December 14, 2020, 05:22:53 PM
Hi, I'm stuck with cancel my sub of Cleanup Premium.
I tried to cancel it via my account management, but I can't find my Cleanup sub here to deal with it. Furthermore, no confirmation email about the Cleanup had been sent to me either.

Today Avast tried to charge me 50$ for this, lucky I don't leave enough money in my card. But I'm not pleased about this anyway.

Here is my sub ID and I would like to cancel it. Thanks.

**************** (have to manually type this from the app)

Hi,

According to our system, you have signed up to several free 60-day trials and in each case, we sent you subscription details. The same for the Cleanup trial subscription. It would seem that for the Cleanup trial subscription, you provided an invalid email address [q*****et****@gmil.com]. Nevertheless, the Cleanup subscription has been cancelled.

I appreciate your help. So it was my mistake all along.
Thanks again for your great help. ^^
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: rammy1991 on December 16, 2020, 04:48:36 PM
Hi, i'd like to unsubscribe from my free avast premium cleanup trial please. I never received a confirmation email so I don't have an order number for it, can you help please? Thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 16, 2020, 05:05:53 PM
Hi, i'd like to unsubscribe from my free avast premium cleanup trial please. I never received a confirmation email so I don't have an order number for it, can you help please? Thanks

Hi,

The details were sent to *uke1*@hotmail.co.uk (different email address than the one used for your other subscriptions)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: rammy1991 on December 16, 2020, 07:17:23 PM
Thanks, didn't think to look their
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Lanark on December 23, 2020, 08:34:05 AM
 :-X hi! I'm new here! I just received an email from Avast which says that this is my last day of free trial (which is not strangely!) and If I want to purchase the clean up service I'll have a discount. I tried to remove my free trial but can't! How can I solve this? Or is it a scam email? Could anybody from Avast check please? I just don't know what to do!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 23, 2020, 11:12:25 AM
:-X hi! I'm new here! I just received an email from Avast which says that this is my last day of free trial (which is not strangely!) and If I want to purchase the clean up service I'll have a discount. I tried to remove my free trial but can't! How can I solve this? Or is it a scam email? Could anybody from Avast check please? I just don't know what to do!

Hi,

I replied to your other post.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: slok.aks205 on December 27, 2020, 11:06:59 AM
I want to cancel my trial license : ********************
There is no option for cancelling or unsubscribe.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on December 28, 2020, 12:07:30 PM
I want to cancel my trial license : ********************
There is no option for cancelling or unsubscribe.

Hi,

This activation code is for Avast Premium Security, not Cleanup.
Furthermore, you did not create an Avast Account (my.avast.com) for this subscription.
You also used a different email address for this subscription g**h@gmail.com
You need to create and log into your Avast Account using g**h@gmail.com and the option to unsubscribe/cancel will be there.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Ptič on February 07, 2021, 10:30:38 AM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 07, 2021, 01:30:48 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Canceling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of the trial with a link to cancel it.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: r@vast on February 08, 2021, 01:42:19 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Please cancel my avast cleanup premium free trial, before trial time end.
Thanks

Hi,

You do not seem to have a subscription under the email address as used on this forum.
Please follow the steps as mention by bob3160 https://forum.avast.com/index.php?topic=218211.msg1583395#msg1583395
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Lispy on March 04, 2021, 03:08:37 PM
I am unable to cancel the 60 day free trial and do not want to be charged when the trial ends is there anyway you could cancel it for me it would be greatly appreciated, thank you for your time.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on March 04, 2021, 03:40:24 PM
I am unable to cancel the 60 day free trial and do not want to be charged when the trial ends is there anyway you could cancel it for me it would be greatly appreciated, thank you for your time.
Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Canceling your trial,
If you used your credit card to get the trial then please check your email inbox there will be a confirmation email about the start of the trial with a link to cancel it.