Avast WEBforum

Avast Products => Avast Cleanup (former GrimeFighter) => Topic started by: lilly.laanepere on April 12, 2018, 08:38:48 PM

Title: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: lilly.laanepere on April 12, 2018, 08:38:48 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: CraigB on April 13, 2018, 07:25:05 AM
I'd suggest removing your email unless you want it harvested by spammers :o
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Noisette47 on April 20, 2018, 11:03:34 PM
If it gets the message across, I'll willingly translate Beagea59's post. He/she is just one of the, presumably, thousands of people who have been scammed by Avast's 'free trial'. Please see my post in the other thread on this subject.  I am unable to log in even using the details supplied in Avast's confirmation e-mail, let alone cancel the subscription to CleanUp Premium within the 60 days.
A con, pure and simple.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: carlaantunes74 on May 13, 2018, 09:28:45 PM
I have the same problem. How did you solve it?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 14, 2018, 02:34:36 PM
I have the same problem. How did you solve it?

Hi,

I apologize for our terrible unsubscribe process we know about the issue and we are already working on several fixes which should make the whole process clearer and way easier for our users.

Anyway I checked your record in our systems and it seems that your subscription has been cancelled today.
So you don't have to worry about charging your credit card.

Have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: cannotbelievethis on May 19, 2018, 02:28:53 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 21, 2018, 09:25:54 AM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel.  >:(

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

Hi,

I apologize for our terrible unsubscribe process we know about the issue and we are already working on several fixes which should make the whole process clearer and way easier for our users.

I cancelled you subscription so you don't need to worry about the auto renewal.
Your trial license expires 15th June so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: n.jingjit on May 22, 2018, 12:39:56 PM
I have the same problem. I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals. Can you deactivate automatic renewals for me?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 22, 2018, 12:45:43 PM
I have the same problem. I want to cancel my free subscription to Avast Cleanup Premium 60 day trial-1 PC-1 year, am able to access my Subscriptions Details but can't disable Automatic Renewals as there are no settings to click on next to Automatic Renewals. Can you deactivate automatic renewals for me?

Hi,

I can see that you somehow managed to get it cancelled because it is already marked as suspended in our systems.
Feel free to continue using our product until 22nd June when your trial is going to expire.

We apologize for our trial cancellation process and wish you a pleasant rest of the day.
Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: kaspars6 on May 23, 2018, 02:54:20 PM
Hello, please cancel my auto renewal for the free trial. Order ID:
19064954208
And let me know when it`s done!

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 23, 2018, 05:07:50 PM
Hello, please cancel my auto renewal for the free trial. Order ID:
19064954208
And let me know when it`s done!

Thank You and have a good day!

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 22nd July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: markmogford on May 28, 2018, 01:29:15 AM
Hi Please can you check that my renewal is cancelled got the same problem as most on here this should be fixed by now very bad customer relations !!!!!

Thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 28, 2018, 09:27:39 AM
Hi Please can you check that my renewal is cancelled got the same problem as most on here this should be fixed by now very bad customer relations !!!!!

Thank you

Hello,

your subscription has already been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 12th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stripe59 on May 28, 2018, 09:14:39 PM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.
YECTD5-V53C92-5W46TN
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 29, 2018, 09:37:25 AM
Hi,

i want to cancel the renewal of my licence please.
there is no buttons or whatever to do it.
YECTD5-V53C92-5W46TN

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 27th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jérémy148 on May 29, 2018, 03:29:44 PM
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on May 30, 2018, 11:17:50 AM
Hi

Same like the others, can't cancel the free trial.

Id : S3LYVD-XNYLVJ-45U78J

Thanks.

Hello,

your subscription has already been cancelled on 28th May. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 29th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jérémy148 on May 31, 2018, 11:30:14 AM
Thank you  :D
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: zhuds1222 on June 01, 2018, 04:47:18 AM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 01, 2018, 10:01:11 AM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: zhuds1222 on June 01, 2018, 09:58:37 PM
Hi

Same problem here, cant cancel the auto renewal before the last day of free trial.

Hopefully you could resolve it for me.

Thanks.

Hi,

in order to be able to help you I would need to know the email address you have used to get the free trial or at activation key from the product so I can find you in the database.
The email you have registered here on the forum does not exist in the license database.

Feel free to send me either the email or the activation key through the PM.

Thanks.


I have PMed my email address for the trail to you, please check. thanks
 
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Gerard57 on June 02, 2018, 12:40:55 PM
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 04, 2018, 09:32:11 AM
Same here.
Please cancel my "subscription" for Avast Cleanup Premium "Free Trial".
The cancelation program indicated in the digital river e-mail does not work!
The "order number" is: 13801239838

Hello,

your subscription has just been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 18th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ZeroAnima on June 06, 2018, 12:34:33 PM
i have the same problem as well please remove my auto renewal subscription pls :(
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: pinnelly on June 11, 2018, 05:42:16 PM
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 12, 2018, 09:17:42 AM
Hi

Please can you cancel my free subscription as well please Order ID  38424078562. The button has disappeared for me to do so and do not want to renew it. Many thanks.

Hello,

your subscription has been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 26th June so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 12, 2018, 10:39:18 AM
i have the same problem as well please remove my auto renewal subscription pls :(

Hello,

your subscription has been cancelled. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 6th August so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: mhepburn on June 13, 2018, 12:02:30 AM
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 13, 2018, 08:25:06 AM
Please cancel my "free" cleanup also !  License number   HLEQPH-ZKSCV2-5XU66N  Thank you, Mundy

Hello,

your subscription has already been cancelled yesterday. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 4th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Robert652 on June 20, 2018, 08:57:18 PM
I'd like to verifiy that Cleanup is canceled.

Robert Sendler...don't know order number.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: dr.lopezmorrobel on June 21, 2018, 12:06:55 AM
hi, im having the same problem... i want to cancel my free subscription of avast cleanup.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 21, 2018, 04:15:07 PM
I'd like to verifiy that Cleanup is canceled.

Robert Sendler...don't know order number.

Hello,

your subscription has already been cancelled about a month ago. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 20th July so you can enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: iainross on June 22, 2018, 01:07:50 AM
Hi

Just to add to the list of people attempting to cancel the free trial of Avast clean up, could you please cancel mine as well

Thank you and have a nice day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 22, 2018, 09:30:10 AM
Hi

Just to add to the list of people attempting to cancel the free trial of Avast clean up, could you please cancel mine as well

Thank you and have a nice day!

Hi,

I can see your subscription has already been cancelled on 18th June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 25th June so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: c.ting0108 on June 22, 2018, 11:08:31 AM
I have the same problem too. They did even sign me up for two clean-up subscription without notifying me.
This is terrible...
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Basil7 on June 23, 2018, 03:16:33 PM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: jlofgren76 on June 25, 2018, 06:53:06 AM
I tried to get the auto-renewal off and it stated they were unable to. I then followed the suggestion to go to the store and look up the order number and cancel the subscription through there. I put the ID and password that were given to me and it states that it is invalid information. I then tried the contact us option and filled out the form. It would not allow me to submit it! I DO NOT want this product. I don't use it and WILL NOT pay for it. Please cancel my subscription before I am charged for it. Thank you! Order ID is 13390522206.

P.S. Your cancellation process needs to be revamped and made easier!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 26, 2018, 08:51:23 AM
I have the same problem too. They did even sign me up for two clean-up subscription without notifying me.
This is terrible...

Hi,

I can see your subscription has already been cancelled on 22nd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 7th August so you can still enjoy our product until then.

Thank you and have a nice day
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on June 26, 2018, 08:51:52 AM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Omer Faruk4 on July 17, 2018, 04:02:02 AM
No email was sent to me , I can not cancel my subscription to Avast Cleanup Premium, I also do not know my order number

TD85E9-UYWHA2-4JC7RE
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on July 17, 2018, 10:22:42 AM
No email was sent to me , I can not cancel my subscription to Avast Cleanup Premium, I also do not know my order number

TD85E9-UYWHA2-4JC7RE

Hi,

I can see your subscription has already been cancelled earlier today. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 17th August so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Simmons94 on July 24, 2018, 08:08:06 PM
Hi, I would also like my Avast Cleanup Premium free trial cancelled. I did not receive a confirmation order when I made the initial purchase, so I don't have access to an order number.

The license I have is 6DS4B3-6BS5QJ-4L47QE

I created this account with the same e-mail address that I entered in during the free trial process.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: limpanlinus95 on July 25, 2018, 10:15:58 PM
Hello, I did not either get any confirmation email and would like to cancel my free trial.

License ID: G59QY5-QVMRMJ-4KC72E
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: silvio.sole87 on July 26, 2018, 10:53:09 PM
Hi, I would also like my Avast Cleanup Premium free trial cancelled. I did not receive a confirmation order when I made the initial purchase, so I don't have access to an order number.

The license I have is W323F2-XK5R6J-4LC7EA

I created this account with the same e-mail address that I entered in during the free trial process.

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: TheNautilus on July 27, 2018, 01:19:21 AM
I would also like to have my auto renewal cancelled i have been through all the pages and there is no way to cancel it.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: kavindufernando757 on July 27, 2018, 05:57:35 PM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on July 27, 2018, 10:46:26 PM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Simmons94 on July 28, 2018, 02:38:18 AM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Pawaris on July 30, 2018, 01:27:27 PM
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: nicolas_du_24 on July 31, 2018, 04:42:10 PM
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Daniel1367 on July 31, 2018, 11:14:21 PM
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:06:53 AM
Hello Avast Team,

Can you please make sure my subscription is cancelled too, thanks in advance!

Kavindu
If you want it cancelled, send your request to Avast Support: https://support.avast.com/contact (https://support.avast.com/contact)

How am I supposed to send a request if I still haven't received an email containing my Order ID? Clearly if the issue was simple enough to resolve by contacting support, there wouldn't be dozens of people posting here asking to have their subscription cancelled.

I'd be more than happy to contact support, or even cancel my subscription on my own, but if Avast is unwilling to even provide me with basic details pertaining to my order, then I have no other option than to post on here.

I posted in this topic a few days ago and still have not gotten a reply from anyone on the Avast team, even though they seemed quick to reply to cancel requests similar to mine in the days and weeks prior to my post.

Hi,

I just cancelled your subscription.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:08:09 AM
Hi
I want to cancel auto-renewal Avast cleanup premium free trial .
I try to cancel it but cant find the button anymore.
3P5RCK-8AJD32-4DU7DN

Hi,

I just cancelled your subscription.

The trial period is still valid until August 29th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:09:13 AM
Hello I have the same problem. Avast needs to regulate it..
My mail is nicolas_du_24@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.

Hi,

your subscription has already been cancelled on July 30th.

The trial period is still valid until September 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 02, 2018, 10:11:09 AM
Hello, I subscribed to the free trial of avast cleanup premium and can't find a way to cancel auto-renewal. I also can't find my order ID and when I go through the process of retrieving it, the site says that my information is invalid. I have 6 days left to go on the trail and I would very much apperceatie if this matte was resolved. Thank you.

Hi,

send me please either your email address you have used when you subscribed or activation key you have in Avast Cleanup (via PM) and I will cancel your auto-renewal.

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Doire1 on August 06, 2018, 11:08:39 PM
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on August 09, 2018, 10:24:24 AM
I have just spent hours and been directed down so many cul de sacs to try to cancel the auto renewal for the 60 day trial.
To say I'm not happy with having to spend my evening doing this is an understatement.
Would you PLEASE cancel order id: 21609203108.
I would like an email confirming that this has been done. As a result of this experience I will be highly unlikely to purchase another product from Avast.
Thank You. >:(

Hi,

your subscription has already been cancelled on August 7th.

The trial period is still valid until September 30th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Doire1 on August 11, 2018, 09:42:38 PM
Thank You for your reply to my admittedly vexed and frustrated post.
My subscription has indeed been cancelled, because I found the phone number for Digital River and called them directly to cancel it.
Now I'll say to you what I said to them, Why would it be any more difficult to put a "cancel auto renew" button on the page than it is to put a "renew subscription" button on the page.
I think the answer is obvious to everyone.
Frankly I'm a bit surprised that a reputable company like Avast is allowing this sort of "sharp practice" to occur on their platform.
That's not just my opinion, how many other vexed and frustrated people have posted about this.
We just will not trust you again. How can this possibly be considered good business by you.
Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Basil7 on August 16, 2018, 01:41:13 AM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on August 16, 2018, 03:36:51 PM
Hello, i'm unable to cancel my 'free' trial also. I have not been sent any email with the ID number in or password so i can't get into the cancellation process, it should have been registered under the same email i have used to register for this forum. thanks in advance.

Hi,

I can see your subscription has already been cancelled on 23rd June. You don't need to worry about charging your credit card when the trial expires.
The trial is still valid until 24th June so you can still enjoy our product until then.

Thank you and have a nice day!

Guess what, it wasn't cancelled, and i've been billed 40 quid to my palpal account, not impressed. what do i need to do to get this refunded?
Reported.
Title: Unable to cancel Avast Cleanup Premium auto renewal
Post by: twoofusonly on August 18, 2018, 11:37:49 PM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks
Title: Re: Unable to cancel Avast Cleanup Premium auto renewal
Post by: bob3160 on August 19, 2018, 12:46:21 AM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks
Contact Support https://support.avast.com/contact
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: hurkal on August 19, 2018, 09:40:20 PM
I'm in trial period of clean-up but I see a check-out on my credit card. I submit a request about this but I'm not sure it's on process.
---
SOLVED
Title: Re: Unable to cancel Avast Cleanup Premium auto renewal
Post by: Stellarman on August 21, 2018, 12:47:51 PM

I'm unable to cancel the auto renewal for the Avast Cleanup Premium.  Please cancel it before it auto renews next month.  Contact me if you have questions.  Thanks

Hi,

your subscription has already been cancelled on August 21st.

The trial period is still valid until September 5th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Joshua208 on October 17, 2018, 07:32:02 AM
hi Avast
I am unable to find a cancelation button or anything for my free 60 day trail and would like to cancel before it charges me
thank you
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: link-219 on October 17, 2018, 07:54:43 AM
I have been attempting to cancel my auto renewal for my avast CCCleaner, but keep getting an unable to cancel message. Please help!!! License VB9499-4BQL92-4ZL7FS.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 17, 2018, 09:29:21 AM
hi Avast
I am unable to find a cancelation button or anything for my free 60 day trail and would like to cancel before it charges me
thank you

Hi,

I would like to help you but I am not able to find your email in our database.
Could you please send me the email you entered during the purchase process in PM so I can find the associated license and cancel the subscription for you?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 17, 2018, 09:29:48 AM
I have been attempting to cancel my auto renewal for my avast CCCleaner, but keep getting an unable to cancel message. Please help!!! License VB9499-4BQL92-4ZL7FS.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until November 16th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: g.cz.netia1 on October 17, 2018, 09:56:54 PM
Please cancel my subscription Avast Cleanup Premium. Licence: UEHK97-54ZH2J-59C7KN.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Conner "ShAdy" on October 17, 2018, 11:54:07 PM
Hello, was wondering if you could turn off auto renewal for Avast Cleanup Premium for me. Thanks!
License: QFYC99-5H5Y8J-59C7K2
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Christopher332 on October 18, 2018, 03:28:46 AM
There is no way to cancel auto-renewal, i want it cancelled now. Won't be recomending advast anymore.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 10:55:29 AM
Please cancel my subscription Avast Cleanup Premium. Licence: UEHK97-54ZH2J-59C7KN.

Hi,

your subscription has already been cancelled earlier today.

The trial period is still valid until December 18th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 10:56:29 AM
Hello, was wondering if you could turn off auto renewal for Avast Cleanup Premium for me. Thanks!
License: QFYC99-5H5Y8J-59C7K2

Hi,

I just cancelled your subscription.

The trial period is still valid until December 17th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 18, 2018, 11:01:55 AM
There is no way to cancel auto-renewal, i want it cancelled now. Won't be recomending advast anymore.

Hi,

I see that you have only Avast Internet Security Trial associated with the email account you have registered here on the forum.
The trial has been cancelled on September 20th.

If you got a trial of Avast Cleanup product then I would need to know the email address you have entered during the purchase process or the activation key which is used in the product so I can find the associated record in our database and cancel it.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Alvis4 on October 25, 2018, 07:59:10 AM
Please cancel my subscription Avast Cleanup Premium. My order ID is 23427445808.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 26, 2018, 09:24:10 AM
Please cancel my subscription Avast Cleanup Premium. My order ID is 23427445808.

Hi,

your subscription has already been cancelled on October 25th.

The trial period is still valid until November 2nd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: mvitt on October 27, 2018, 07:56:04 AM
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jennifer181 on October 27, 2018, 11:28:37 AM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com.

I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Asyn on October 27, 2018, 03:42:36 PM
I installed Avast Free Antivirus on my computer.  I now have purchased Kapersky but am unable to uninstall the Avast Programme from my computer.  I have tried Uninstall without any success and I have tried deleting programme files, but get the message that I dont have permission to do so.  How do I get Avast off my computer?
Follow instructions: https://www.avast.com/uninstall-utility
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on October 29, 2018, 12:27:11 PM
Hello,

I have the same problem with my licence Avast Cleanup.
The license expires in March 2019 and I don't want renewed it.

Please cancel my subscription Avast Cleanup Premium.
ID order: 45990023500
Licence: LDQ8RU-MB35TJ-4U45ZW

Hi,

the auto renewal associated with your license has already been cancelled on October 27th.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: holtkamp on November 12, 2018, 03:14:32 PM
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ajahandarfard on November 12, 2018, 04:57:30 PM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on November 12, 2018, 05:37:17 PM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.
The proper way to do that is to contact Customer Support.
Contact Support https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 13, 2018, 09:31:30 AM
Hello,

I have installed the 60 days testversion of Avast Cleanup on November 10th and I did not get any email with an ID order until today
The license expires in January 2019 and I don't want renewed it.
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" . By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.

Please cancel my subscription Avast Cleanup Premium.
ID order: ??????
Licence: ES4UNT-L65HS2-47C6AJ and the e-mail associated with it holtkamp@t-online.de


Hi,

your subscription has already been cancelled on November 11th.

The trial period is still valid until January 10th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 13, 2018, 09:33:41 AM
Hi, I would like to cancel my subscription before I get charged as well. My order ID is 15344520738. Please let me know when it is done.

Hi,

your subscription has already been cancelled on September 24th.

The trial period is still valid until November 24th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren102 on November 21, 2018, 09:56:02 AM
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on November 21, 2018, 01:35:39 PM
Hi, I also cannot cancel! My licence: CUVEY5-EYLQU2-53C7Y2 The account is under D.WHITECROSS Can you cancel please.

Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren102 on November 21, 2018, 08:17:27 PM
Quote
Hi,

your subscription has already been cancelled on November 8th.

The trial period is still valid until November 23rd so you can still enjoy our product until then.

Thank you and have a nice day.

Thank you for your help  ;)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: alpharitto on December 07, 2018, 03:51:46 PM
Hi,
I tried to cancel the auto-renewal under my licences but was unable to because "Sorry we are unable to cancel at this moment" or something of the sort. By now the cancel button has disappeared altogether. I would like it to be cancelled before I am charged for the whole year.
My order ID is 35247618462 and the e-mail associated with it lilly.laanepere@gmail.com. Xvideos (https://ovo.fyi/xvideos/) Youporn (https://ovo.fyi/youporn/) Xhamster (https://ovo.fyi/xhamster/)
I am unable to log in even using the details supplied in Avast's confirmation e-mail, let alone cancel the subscription to CleanUp Premium within the 60 days.
A con, pure and simple.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Darren104 on December 10, 2018, 03:42:45 AM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on December 10, 2018, 01:52:46 PM
Hello, please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

After spending an hour searching for some way to contact you, I'm resorting to posting as a way to get you to cancel my auto renewal.

There is no way to do so online, your website support does not allow you to email or send a message.

Shame on you, this is no way to do business.

license 4J58UP-PQ5YYJ-5JL7K2 Avast Cleanup and
License XWYHJD-3WV5H2-5J47X6 Avast free antivirus

and no need to continue with free versions i dont wanrt them or any thing you are forcing mre to purchase. please do not bill me for renewal fee cancell asap

Hi,

we really apologize for your troubles.
We are working on improvements in cancelling the trial subscription to make it easier for the users.

Anyway I checked you record and your Avast Clenaup subscription has already been cancelled earlier today.

The trial period is still valid until January 23rd so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Uzumaki2 on February 01, 2019, 06:15:02 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 01, 2019, 09:11:15 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Uzumaki2 on February 02, 2019, 03:58:00 PM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 04, 2019, 10:23:53 AM
Hi, Please cancel my auto renewal for the avast cleanup free trial. Licence : F7HEDM-D9TGQ2-5M47QW

Hi,

I just cancelled the auto renewal on your licenses you provided me with.

Your license is still valid until February 3rd 2020 so you can still enjoy our product until then.

Thank you and have a nice day.
It still charged me and i want a refund, but i did'nt get any e-mail or notification of the order number.

Hi,

sorry I haven't specified that before, but you've already had a valid licenses purchased so I just cancelled the auto-renewal on that license.
I didn't get that you want a refund instead.

For a refund please fill in this form: https://support.avast.com/en-us/contact/sales_refund?c=true (https://support.avast.com/en-us/contact/sales_refund?c=true) and your order ID is this one: DF7F040E-7DBB-47A9-8F6D-ADE03A71D4D0

Thanks.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: wizzlbang on February 05, 2019, 12:57:57 PM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 05, 2019, 01:32:53 PM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2
Reported to Avast.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 06, 2019, 09:13:37 AM
I'd like to request an auto-renewal cancellation on my license

license number PRQKX4-Y42UZJ-4Z44Z2

Hello,

I already answered you request here: https://forum.avast.com/index.php?topic=225061.0

Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Jay155 on February 07, 2019, 06:09:39 PM
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 08, 2019, 10:39:00 AM
I would like to cancel my subscription as well. The licence is KL3RZV-2KSMDJ-5RL7TS.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 21st so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: faouaz on February 08, 2019, 06:15:38 PM
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: stoppagiu on February 09, 2019, 12:37:35 PM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: stoppagiu on February 10, 2019, 04:41:26 PM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: carterkk on February 10, 2019, 08:51:30 PM
 >:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 10, 2019, 09:13:56 PM
>:( >:( >:( Cannot cancel free trial and was billed 2 days before expiration. I want a refund as I got no advance notice of the upcoming end of trial.
Refund request: https://support.avast.com/en-us/contact/sales_refund/
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 11, 2019, 10:29:34 AM
I have the same problem
I would like to cancel my subscription as well.
 please cancel my auto renewal for the free trial. It's not really free if you make it impossible to cancel. 

faouaz@outlook.de

Hi,

your subscription has already been cancelled on January 14th.

The trial period is still valid until March 10th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 11, 2019, 10:31:07 AM
Hello, please cancel my auto renewal  for the avast cleanup free trial. Order ID:28270722408

And let me know when it`s done!

Thank You and have a good day!

It's me again,
today i received an email of successful "subscription renewal" for 1 year at cost of 49.99€.

Yesterday(before the expire date) i sent you the above mail and i tried to contact avast support in different ways like site phone and the phone number indicated in the mail link avast.com/find-order but the number doesn't exist.

I ask a refound for the amount since i asked the cancellation before the expire date.
Old order ID:28270722408
New order ID:57814159600

Thank You and have a good day!

Hi,

I am sorry but I am not able to process the refund request, you need to send it to our customer care https://support.avast.com/en-us/contact/sales_refund?c=true

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: NatKid on February 11, 2019, 11:12:12 PM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 11, 2019, 11:18:43 PM
Hi, please cancel my auto renewal for Avast cleanup free trial. My license: ZPU5VJ-GJ3LYJ-46L8CN
Contact Support https://support.avast.com/contact
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 12, 2019, 09:04:15 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

your subscription has already been cancelled yesterday.

The trial period is still valid until April 11th so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: ohphotom on February 12, 2019, 03:49:45 PM
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 12, 2019, 04:06:44 PM
Hello I have the same problem. Avast needs to regulate it..
My mail is xxxxxxx@hotmail.fr please cancel I don't have any order's number send on my mail so i can't contact the support.
Thank you.
You certainly did have a choice and could have opted for the free version.
If you want to cancel your subscription follow this:
Contact Support https://support.avast.com/contact (https://support.avast.com/contact)
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: alanb on February 12, 2019, 05:36:42 PM

@ohphotom, please edit your reply #110 and remove your private email address - this is a public forum and you are in danger of getting spammed!
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 13, 2019, 09:12:17 AM
After finally giving in and trying CCleaner Trial, with my ohphotom@gmaill.com account on a Windows 7 desktop PC, I had issues. My entire Office Suite stopped working (had to reinstall all of it) was unable to view PDF with Acrobat (and still am, I now have to use Foxit) and so forth. So I don't want it. Issues continued even after deleting. So I most certainly do NOT want to continue with it. As part of the deal, I had to sign up for the program after the trial, which of course I no longer want either. Please help me to cancel all of this!

Hi,

I was able to find out your record and cancel your subscription.

Regards.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Łukasz102 on February 14, 2019, 11:43:42 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: NR5 on February 23, 2019, 03:42:20 AM
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: angelasuzannehightower1307 on February 23, 2019, 08:56:15 PM
 I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: bob3160 on February 23, 2019, 09:09:03 PM
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.
Orders/Renewals/Refunds - FAQs > https://support.avast.com/en-ww/article/24/#artTitle
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:32:20 AM
I have been trying to cancel my free Avast cleanup premium but it will not allow me to cancel. I have used Avast for numerous years without issues until now. How do I cancel this.

Hi,

your subscription has already been cancelled on February 23.

The trial period is still valid until March 1 so you can still enjoy our product until then.

Thank you and have a nice day.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:33:38 AM
Please cancel the renewal of the premium service on my account asap. I do not want to be charged for this.

Hi,

I am sorry but I am not able to find our email address in our system.
Could you please provide me with activation code you have in your Cleanup product so I can track down your record?

Thank you.
Title: Re: Unable to cancel Avast Cleanup Premium free trial on the last day
Post by: Stellarman on February 25, 2019, 10:47:40 AM
Hi, please cancel my auto renewal for Avast cleanup free trial.

Hi,

for some reason I was not able to cancel your Cleanup subscription on my own, so I passed your case to our Customer Support team and they will take care about that for you.

Regards.