Avast WEBforum

Consumer Products => Avast Omni => Topic started by: vinnythepug2 on May 01, 2020, 05:38:18 PM

Title: AGGRESSIVE MARKETING & DOUBLE CHARGING
Post by: vinnythepug2 on May 01, 2020, 05:38:18 PM
Over many years I've greatly used and enjoyed Avast's Free and Purchased products.  On the downside I've never cared for the overly aggressive way the company used borderline deceptive methods to encourage new purchases. 

However! Two days ago I responded to an offer to buy the Driver Updater at what I felt was a great price.  Upon viewing my bank statement, I discovered that I'd also been charged for a service I didn't authorized.  Without my knowledge or authorization, I have been charged $26.10 for ANTI TRACK PREMIUM that I have no need for. 

I've admired and enjoyed Avast for many years but have come to see it in a different, less than desirable light.  I am very disappointed and it will not take much more to search of competing services.

The Order ID in question is: 79227883139

Disappointed,

Allen
Title: Re: AGGRESSIVE MARKETING & DOUBLE CHARGING
Post by: Asyn on May 02, 2020, 06:12:27 AM
-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Title: Re: AGGRESSIVE MARKETING & DOUBLE CHARGING
Post by: Will0x539 on June 01, 2020, 09:47:59 AM
Over many years I've greatly used and enjoyed Avast's Free and Purchased products.  On the downside I've never cared for the overly aggressive way the company used borderline deceptive methods to encourage new purchases. 

However! Two days ago I responded to an offer to buy the Driver Updater at what I felt was a great price.  Upon viewing my bank statement, I discovered that I'd also been charged for a service I didn't authorized.  Without my knowledge or authorization, I have been charged $26.10 for ANTI TRACK PREMIUM that I have no need for. 

I've admired and enjoyed Avast for many years but have come to see it in a different, less than desirable light.  I am very disappointed and it will not take much more to search of competing services.

The Order ID in question is: 79227883139

Disappointed,

Allen

Hi Allen,

I am very sorry to hear this and have prompted the driver updater and anti track team to prioritize this issue for you.
Hope this get's resolved quickly.

Will