Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: doodledoctor on August 27, 2011, 06:26:52 PM
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Hi,
I read a few of the forums on this site already about this problem. I double checked using msconfig, I uninstalled using the aswclear with safe mode. I am using windows 7 home and have 4 gigs of RAM. Also, I updated Avast! Does anyone know why I have this problem?
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Welcome doodledoctor to the forum. It is difficult to understand your issue, I will, however, try. If after installing avast and it does not start, I would try to "repair". Go to...control panel...programs...uninstall...double click avast...click repair. Don't forget to re-boot. :)
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what AV did you have before installing avast!.....was your computer delivered with a preinstalled AV ?
have you removed it before installing avast! ?
did you run a removal tool to clear all leftovers ?
Uninstallers for Security Software
http://thewebatom.net/uninstallers/security-software/
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To Paranoid: I will explain my problem better. Avast works fine. The problem is that when I boot up my computer, it's not on by default. I have to run the program for it to passively protect my computer. Avast was working fine, up until a few days ago (not sure what happened a few days ago). After stating this, should I repair?
To Pondus: Before buying this computer, I carefully screened free antivirus software. It came down to this and Microsoft Security Essentials. I opted for this and have only used this. I removed everything that was initially installed. I did not use the official removal tool that is down there. Instead I used Revo Uninstaller. However, I'm not sure what the official software that came with the computer was. I will check that. If it was Norton ( I think it's norton, I have a Lenovo Thinkpad), should I use that website?
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all uininstallers listed above is the orginal vendor software removal tools
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all uininstallers listed above is the orginal vendor software removal tools
What do you suppose I do then? I had Norton Internet Security, but didn't uninstall it "properly." Run the program to uninstall Norton, then uninstall Avast!? This problem happened a few days ago, I don't see why it would just manifest now.
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if you had Norton on that machine i would absolutely run the Norton removal tool...it is worth a try..does not hurt
and avast 5/6 seems to be especially grumpy when it comes to any leftovers from other AV programs
I don't see why it would just manifest now.
computers work in mysterious ways ;)
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To Paranoid: I will explain my problem better. Avast works fine. The problem is that when I boot up my computer, it's not on by default. I have to run the program for it to passively protect my computer. Avast was working fine, up until a few days ago (not sure what happened a few days ago). After stating this, should I repair?
Do as Pondus recommends and uninstall any and all previous anti-virus software. Also use CCleaner to clean-up your registry. http://filehippo.com/download_ccleaner/
If all else fails then try a repair. Another thing run avast as administrator...right click on the avast icon. :)
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To Paranoid: I will explain my problem better. Avast works fine. The problem is that when I boot up my computer, it's not on by default. I have to run the program for it to passively protect my computer. Avast was working fine, up until a few days ago (not sure what happened a few days ago). After stating this, should I repair?
Do as Pondus recommends and uninstall any and all previous anti-virus software. Also use CCleaner to clean-up your registry. http://filehippo.com/download_ccleaner/
If all else fails then try a repair. Another thing run avast as administrator...right click on the avast icon. :)
Would TuneUp Utilities suffice? That's what I use. Also, I can't download the Norton Removal Tool. I use chrome's version of notscript, but I did temporarily enable the scripts.
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I don't know anything about tuneup utility. Most of us use CCleaner.
Norton uninstaller http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US :)
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I don't know anything about tuneup utility. Most of us use CCleaner.
Norton uninstaller http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US :)
Yes, I used that website also. However, if you click on the link for the 2011 products and attempt to download it, it never allows you to connect.
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if you copy and paste this in to yor browser ?
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Not with Google Chrome or IE
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if you copy and paste this in to yor browser ?
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Corrected link: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe (ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe)
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Thanks Asyn for saving me ;)
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Thanks Asyn for saving me ;)
NP pal..!
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Thanks Asyn for saving me ;)
+2 I used the link I pasted in my reply when I first uninstalled Norton. I can't figure out why the OP had trouble. Unless the OP is not in North America. ???
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Thanks Asyn for saving me ;)
+2 I used the link I pasted in my reply when I first uninstalled Norton. I can't figure out why the OP had trouble. Unless the OP is not in North America. ???
No idea, as your link works here and I'm not in North America. ;)
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Thanks Asyn for saving me ;)
+2 I used the link I pasted in my reply when I first uninstalled Norton. I can't figure out why the OP had trouble. Unless the OP is not in North America. ???
No idea, as your link works here and I'm not in North America. ;)
Hmmm.
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Hmmm.
I guess only the OP can answer this...
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Uninstalled Norton fully, uninstalled avast! fully, reinstalled it and rebooted. Still have the same problem.
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In task manager, after booting and before you manually run Avast, do you see Avast service listed?
When you used the Clean Uninstall Utility for Avast (and the others), did you use those tools under Windows Safe Mode?
In addition, you could try Avast main GUI -> Settings -> troubleshooting -> "load avast services only after loading other system services".
Reboot after the change and give Windows and Avast a couple of minutes before you recheck Avast status.
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In task manager, after booting and before you manually run Avast, do you see Avast service listed?
When you used the Clean Uninstall Utility for Avast (and the others), did you use those tools under Windows Safe Mode?
In addition, you could try Avast main GUI -> Settings -> troubleshooting -> "load avast services only after loading other system services".
Reboot after the change and give Windows and Avast a couple of minutes before you recheck Avast status.
In task manager, as soon as I start my computer and open the task manager "AvastUI.exe*32" is running. It using 116k memory (private working set). However, the icon doesn't show in my taskbar (bottom right corner) and it doesn't update the virus definitions. Thus I don't think it's passively working right now. When I double click the icon, another "AvastUI.exe*32" pops up in my task manager that runs at 3488k.
Yes, I used it under safe mode.
Hey! It worked! I think the "load avast services..." option did it. Thanks you guys! I have never met such an active forum community before. I have close to if not more than 20 comments in this thread in less than 24 hours. I appreciate it.
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HAve you checked as to whether or no the icon is hidden ?
On the bottom right of you screen is a little arrow click that and select customise
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Hey! It worked! I think the "load avast services..." option did it. Thanks you guys! I have never met such an active forum community before. I have close to if not more than 20 comments in this thread in less than 24 hours. I appreciate it.
You guys answer so quick that you may have missed my edit of my previous post. Avast! is hidden unless there is a notification.
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Glad you have your problem solved. I also wonder about essexboy was suggesting about the tray icon being simply hidden.
I just wanted to make it clear that when I mentioned the task manager and Avast service, I was NOT talking about the program "AvastUI.exe" listed under the "Processes" tab of Windows Task Manager. Instead, I was talking about the "Services" tab (hence the wording I used, "Avast service"), where you should have "Avast! Antivirus" listed right after booting.
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Hey! It worked! I think the "load avast services..." option did it. Thanks you guys! I have never met such an active forum community before. I have close to if not more than 20 comments in this thread in less than 24 hours. I appreciate it.
You guys answer so quick that you may have missed my edit of my previous post. Avast! is hidden unless there is a notification.
Glad we could help. Give enough time and user input we can fix almost anything. I am also happy you did not give up. Please take some time and explore the forums for more insight about avast. :)
If you are satisfied please got to your original post...click modify...in subject heading place in brackets "[Resolved] Avast!doesn't start up"
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Hi,
The problem has returned. It's not showing up side bar as running. However, under service in the task manager it does shot it as running. Does this mean it's running, just not showing in the side bar?
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Hi,
The problem has returned. It's not showing up side bar as running. However, under service in the task manager it does shot it as running. Does this mean it's running, just not showing in the side bar?
So both Avast Antivirus Service and AvastUI.exe Process are active in Windows Task Manager?
Just so we all understand the same language, what do you mean with "side bar" now? We were talking about the tray area icon before, if I understood correctly.
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Hi,
The problem has returned. It's not showing up side bar as running. However, under service in the task manager it does shot it as running. Does this mean it's running, just not showing in the side bar?
So both Avast Antivirus Service and AvastUI.exe Process are active in Windows Task Manager?
Just so we all understand the same language, what do you mean with "side bar" now? We were talking about the tray area icon before, if I understood correctly.
The Avast! service is present and so is AvastUI.exe. However, the exe is only 116k. Yes, I meant the tray area icon. I did not know the correct term for that area.
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Couldn't be a problem of the tray icon being hidden? The tray icon being hidden is not the same as Avast not running at all.
Look for a cleared area on the task bar (meaning, not over a current program button). Right click on a clear area of the task bar and select "properties". Look for the option to "hide inactive icons in the notification (tray) area" (it might be under a different tab of that "properties" window). UNcheck that option.
This should allow *all* your icons in your tray area to be displayed, even if the program has not been active for a long time. Is now Avast tray icon being displayed?
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Couldn't be a problem of the tray icon being hidden? The tray icon being hidden is not the same as Avast not running at all.
Look for a cleared area on the task bar (meaning, not over a current program button). Right click on a clear area of the task bar and select "properties". Look for the option to "hide inactive icons in the notification (tray) area" (it might be under a different tab of that "properties" window). UNcheck that option.
This should allow *all* your icons in your tray area to be displayed, even if the program has not been active for a long time. Is now Avast tray icon being displayed?
I know what you're saying but that option isn't coming up. However, this is a box that states, "always show all icons and notifications." I clicked it and everything popped up, but avast! was missing. It also allows me to do it manually for each program. I went to the avast! program and clicked, "show icons and notifications." A message came up stating "This notification icon is not currently active."
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My next suggestion is really very basic, but we can't be sure if we don't check.
Open Avast (from start menu for example) and from the main GUI go to
Settings
-> basic -> appearance -> "Show avast! tray icon". Is that checkbox checked?
-> Status Bar -> check all.
-> Troubleshooting -> "enable avast! self defense module" "must" be checked.
If you need to make changes to those settings to match them as requested, please save the settings, and reboot and review that they are still the same as you saved them.
Please report back.
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My next suggestion is really very basic, but we can't be sure if we don't check.
Open Avast (from start menu for example) and from the main GUI go to
Settings
-> basic -> appearance -> "Show avast! tray icon". Is that checkbox checked?
-> Status Bar -> check all.
-> Troubleshooting -> "enable avast! self defense module" "must" be checked.
If you need to make changes to those settings to match them as requested, please save the settings, and reboot and review that they are still the same as you saved them.
Please report back.
All already checked.
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If you don't mind about the current configuration of Avast, you may try resetting to "factory defaults".
Avast main GUI -> Settings -> troubleshooting -> Restore Factory Defaults -> check both checkboxes > press the "Reset Now" button.
Save Avast new options (and do not change them now that you have reset them), and reboot (for better troubleshooting).
I'm not sure if resetting the settings by this method can change some "avast.ini" setting related to the tray or the display of Avast, but this is the only procedure I can think about. If this doesn't work, only a full clean reinstall "might" (using the Clear Removal Utility under Windows Safe Mode).
If neither a reset nor a clean install help, then the problem "might" be somewhere else in your system (let's hope not).
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If you don't mind about the current configuration of Avast, you may try resetting to "factory defaults".
Avast main GUI -> Settings -> troubleshooting -> Restore Factory Defaults -> check both checkboxes > press the "Reset Now" button.
Save Avast new options (and do not change them now that you have reset them), and reboot (for better troubleshooting).
I'm not sure if resetting the settings by this method can change some "avast.ini" setting related to the tray or the display of Avast, but this is the only procedure I can think about. If this doesn't work, only a full clean reinstall "might" (using the Clear Removal Utility under Windows Safe Mode).
If neither a reset nor a clean install help, then the problem "might" be somewhere else in your system (let's hope not).
I reset and it's showing up in the tray. I'm going to monitor this for a few days.
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If you don't mind about the current configuration of Avast, you may try resetting to "factory defaults".
Avast main GUI -> Settings -> troubleshooting -> Restore Factory Defaults -> check both checkboxes > press the "Reset Now" button.
Save Avast new options (and do not change them now that you have reset them), and reboot (for better troubleshooting).
I'm not sure if resetting the settings by this method can change some "avast.ini" setting related to the tray or the display of Avast, but this is the only procedure I can think about. If this doesn't work, only a full clean reinstall "might" (using the Clear Removal Utility under Windows Safe Mode).
If neither a reset nor a clean install help, then the problem "might" be somewhere else in your system (let's hope not).
I reset and it's showing up in the tray. I'm going to monitor this for a few days.
After rebooting, it's gone again.
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After rebooting, it's gone again.
@doodledoctor,
I have suggested to look into all the items I can think that have any kind of influence.
Avast settings, display drivers, gadgets, theme software, screen resolutions, color bits (8 / 16 / 24 / 32 ), dpi font settings, task bar settings, clean uninstall under Safe Mode,...
Of course, even when it "seems" it is not needed, you should reboot after any of those changes to really see the real consequences.
Currently, I'm out of ideas :( .
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Bite the bullet and do a full clean install of the latest beta i think http://files.avast.com/files/beta/6.0.1279/setup_av_free.exe i believe you already have the uninstall tool?
Delet avast via remove programs and reboot into safe mode and run the uninstall tool the reboot back into normal mode and run ccleaner then you can install the new beta, see how that goes.
Its also a good idea to do a manual search for any leftovers of norton as even after running there uninstall tool there will still be some stuff there, it pays to run the norton removal tool twice as it's a bugger to get rid of, type Norton in the run bar then see more results then click on computer to do a search, repeat the process again but type in Symantic.
If your comfortable in the registry you can also run searches there under the two name's i listed, i know for a fact there there will be still quite alot in the registry
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Bite the bullet and do a full clean install of the latest beta i think http://files.avast.com/files/beta/6.0.1279/setup_av_free.exe i believe you already have the uninstall tool?
Delet avast via remove programs and reboot into safe mode and run the uninstall tool the reboot back into normal mode and run ccleaner then you can install the new beta, see how that goes.
Its also a good idea to do a manual search for any leftovers of norton as even after running there uninstall tool there will still be some stuff there, it pays to run the norton removal tool twice as it's a bugger to get rid of, type Norton in the run bar then see more results then click on computer to do a search, repeat the process again but type in Symantic.
If your comfortable in the registry you can also run searches there under the two name's i listed, i know for a fact there there will be still quite alot in the registry
:'( Nope. I've realized that everytime I use sleep mode when I move from classroom to classroom, avast! doesn't show up anymore. When I installed the beta and restarted, it didn't show up.
:(
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@doodledoctor,
What screen resolution you use? And your colors (8 / 16 / 24 bits)?
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Are you completely uninstalling Avast?
Safe mode run uninstall tool select at the top what version of avast to uninstall.
After do a search for any Avast that might be left over also Norton.
If you know how to run regedit you can also look in there for any left over Avast or Norton.
& lay off using tuneup for a day or two
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@doodledoctor,
What screen resolution you use? And your colors (8 / 16 / 24 bits)?
1366x768, 32 bit
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@doodledoctor,
Please try the following (you may find little changes according to the specific version of Windows):
1_ Task Manager -> Services -> Avast Antivirus -> Click on the lower button "Services". Choose from the new list of services the one for Avast Antivirus. Right click -> properties -> Startup type SHOULD be "automatic". Please be sure it is (and if not, change and save it, must reboot and review this same setting).
2_ Now Task BAR Properties -> Notification Area -> CHECK "Hide inactive icons" -> Customize -> Select "Avast Antivirus" -> Behavior (column) -> Select from the options: "Show" -> save all options including the properties dialog of the task bar is closed with ok.
3_ Close all your opened programs. Change your resolution (temporarily) to 800x600, still with color quality of 32 bits, and (if your screen display lets you, set the refresh frequency to some value between 60 to 100 Hz (meaning, standard "low" resolutions. Your desktop appearance will change (a lot). Don't panic! And don't start moving any icons. All will be as it was when you change again to your original resolution after the test.
Take a look at the tray area. Do you see your Avast icon under these conditions? If still not, try changing also the color quality from 32 to 24 or 16. Take a look at the tray area. Do you see your Avast icon under these conditions?
4_ Reset all your display settings (resolution, color bits, refresh rates) to the previous values you had. Your desktop should return to show the icons as they were before (if you haven't moved them).
(Note: the resolution of 800x600 is very low for your screen, and it uses a very different relation than yours. It may be difficult to really see something, and it may require from you to temporarily change the settings of your screen from its menu - not only from the graphics settings of your OS. As said, don't panic, be patient, and all will return to be displayed normally once you return to your normal resolution.)
Please report back your results.
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I had the exact same problem as you;the avast animation in the tray icon area all of a sudden stopped appearing upon startup. Turned out that the problem was that a worm interfered with the avast installation and stopped it from fully installing.
Run some scanners to pick up any infections. Run these free scanners:
1. http://www.malwarebytes.org/ (run a full scan)
2. http://www.surfright.nl/en/downloads (download hitmanpro and run a default scan; its very quick)
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@doodledoctor,
You haven't answered my previous post (with 4 not-so-complicated steps), so I don't know if you are still interested.
Anyway, here is something else you could try so to get your tray icon(s) to work.
1_ Close (as in complete "exit", not only just close the windows of) all programs, specially those with icons in the tray area. For Avast and others that are more "difficult" to close, leave them "as-is". If you have other Windows users logged on simultaneously, log off them (leave only your user open).
2_ Disconnect from the Internet (not completely necessary, but it may help to "clean" the tray icons cache).
3. Open regedit.
4.A For XP :
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TrayNotify
4.B For Vista / Seven :
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify
5. (Optionally) In the registry key from step 4, you should find 2 entries:
IconStreams
PastIconsStream
Select both entries, and make a backup of them (optional, but generally recommended).
6. Delete those 2 entries:
IconStreams
PastIconsStream
7. Close regedit, and LOG OFF immediately from Windows.
8_ Wait for the HDD's led to almost stop tilting, and log on again.
Although these are "many" steps, they are not at all complicated, and the procedure should take you a couple of minutes.
This procedure cleans the cache of tray icons for your Windows user.
Please report back your experience.
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@doodledoctor,
You haven't answered my previous post (with 4 not-so-complicated steps), so I don't know if you are still interested.
Anyway, here is something else you could try so to get your tray icon(s) to work.
1_ Close (as in complete "exit", not only just close the windows of) all programs, specially those with icons in the tray area. For Avast and others that are more "difficult" to close, leave them "as-is". If you have other Windows users logged on simultaneously, log off them (leave only your user open).
2_ Disconnect from the Internet (not completely necessary, but it may help to "clean" the tray icons cache).
3. Open regedit.
4.A For XP :
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\TrayNotify
4.B For Vista / Seven :
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\TrayNotify
5. (Optionally) In the registry key from step 4, you should find 2 entries:
IconStreams
PastIconsStream
Select both entries, and make a backup of them (optional, but generally recommended).
6. Delete those 2 entries:
IconStreams
PastIconsStream
7. Close regedit, and LOG OFF immediately from Windows.
8_ Wait for the HDD's led to almost stop tilting, and log on again.
Although these are "many" steps, they are not at all complicated, and the procedure should take you a couple of minutes.
This procedure cleans the cache of tray icons for your Windows user.
Please report back your experience.
Hi,
This morning I uninstalled avast! and installed a different antivirus to see if the same problem occurs with that. I'm going to see how that goes. Thanks.