Hi,
As mentioned above I have bought the full protection for 2 years, inserted the license key and for about day or so it was all good. Now I only show in Additional Protection Auto Sandbox, Browser Protection, Remote Assistance and Site Blocking. I don't have: safe zone (for banking) firewall and anti spam. I know that at the beginning I saw all of the above, not just part of it. It says my license key is inserted. I have been on holidays and just before I left it said the additional protection that I paid for was not running.
Hope someone can help me!
Janice