Author Topic: aswWebRepIE.dll crashes IE9  (Read 24335 times)

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Offline gotty

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aswWebRepIE.dll crashes IE9
« on: July 20, 2012, 07:07:38 PM »
Since the 7.0.1456 update I have found that I cannot open a second instance of IE9 (shift-Click link) without it crashing (virus database is fully up-to-date).

It doesn't matter whether I run IE9 32-bit or 64-bit. However, it only happens on one of the two user accounts I have on Win7-64bit-HomePrem

I've done some searching and found that others were having problems with opening in a new TAB, but this was supposedly fixed.

The Event Viewer entry is:

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0x1c9c
Faulting application start time: 0x01cd6698b57aeae2
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: f57af403-d28b-11e1-9018-bcaec5ad67bd

Only limited use, I know, but it's a starting point.

Offline CraigB

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Re: aswWebRepIE.dll crashes IE9
« Reply #1 on: July 21, 2012, 04:55:07 PM »
If by any chance you still have the crash dump file could you please upload to the avast ftp server, i also thought igor mentioned this problem had been solved in a vps update but noticed this yesterday myself again but i accidently deleted the file instead of zipping it :-[ ::)

Offline bikemanAMD

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Re: aswWebRepIE.dll crashes IE9
« Reply #2 on: July 21, 2012, 11:17:01 PM »
Same Error Here

Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0x16b4
Faulting application start time: 0x01cd6785be662579
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: fcbb5e8a-d378-11e1-adbd-e840f2736ae0

IE 9, Windows 7 64bit, 64bit IE

Windows 8.1 Pro with Media Center- AMD A6-3620 APU/Radeon 6530D, 8gb DDR3 ram, 1tb hard drive-Avast 9.0.2018  Windows 8.1  Pro 64bit, Windows 8 Firewall
Secondary Laptop: XP 32bit, 60gb hard drive-Avast 9.0.2018
Acer Netop W7 (32bit) 320gb hard drive, Avast 9.0.2018

Offline giguc08

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Re: aswWebRepIE.dll crashes IE9
« Reply #3 on: July 22, 2012, 11:29:46 AM »
Same Error Here:

Nome dell'applicazione che ha generato l'errore: iexplore.exe, versione: 9.0.8112.16447, timestamp: 0x4fc9cd53
Nome del modulo che ha generato l'errore: aswWebRepIE.dll, versione: 7.0.1456.418, timestamp: 0x4ff31b8b
Codice eccezione: 0xc0000417
Offset errore 0x0004d9fb
ID processo che ha generato l'errore: 0x153c
Ora di avvio dell'applicazione che ha generato l'errore: 0x01cd677aab40cb73
Percorso dell'applicazione che ha generato l'errore: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Percorso del modulo che ha generato l'errore: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
ID segnalazione: eacd229f-d36d-11e1-8183-bcaec59002a4

IE 9, Windows 7 64bit, 64bit IE

Windows 7 64bit Sp1 AMD Phenom II X6 1055T Processor 2,80Ghz 4,00GB
Avast 7.0.1456, Windows 7 Firewall

Offline jingarfield

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Re: aswWebRepIE.dll crashes IE9
« Reply #4 on: July 23, 2012, 12:33:55 PM »
Same for me:

Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fca012b
Faulting module name: aswWebRepIE64.dll, version: 7.0.1456.418, time stamp: 0x4ff31ba0
Exception code: 0xc0000417
Fault offset: 0x0000000000053790
Faulting process id: 0x1018
Faulting application start time: 0x01cd68be720f6c68
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
Report Id: b197f4b9-d4b1-11e1-92e8-20cf300b2722

Offline pk

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Re: aswWebRepIE.dll crashes IE9
« Reply #5 on: July 23, 2012, 04:08:20 PM »
Is it still reproducible? This bug should have been fixed during VPS update ~ one week ago.
Please send me (kurtin@avast.com) your avast5.ini file (\Program Data\AVAST Software\avast folder). Thanks!

Offline CraigB

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Re: aswWebRepIE.dll crashes IE9
« Reply #6 on: July 23, 2012, 04:27:27 PM »
Just sent a crash dump and the ini file your way pk, (craig avast5 zip)

Offline jingarfield

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Re: aswWebRepIE.dll crashes IE9
« Reply #7 on: July 23, 2012, 05:13:33 PM »
And i have sent just the ini file - please let me know if you need anything else.

Regards,

Jon.

Offline don2sail

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Re: aswWebRepIE.dll crashes IE9
« Reply #8 on: July 23, 2012, 09:37:41 PM »
I sometimes get simultaneous crashes for all tabs open to storiesonline.net
doesn't matter if its a story page or the home page
happens every 10 min to 60 min
very irritating
sometimes it closes and reopens the page
other times i get the ie has to close msg

Problem signature:
  Problem Event Name:   BEX64
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16447
  Application Timestamp:   4fca012b
  Fault Module Name:   aswWebRepIE64.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31ba0
  Exception Offset:   0000000000053790
  Exception Code:   c0000417
  Exception Data:   0000000000000000
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   2366
  Additional Information 2:   2366658de1a47f60e7b27e07f8b0c8d6
  Additional Information 3:   fef8
  Additional Information 4:   fef8c6f598d89a0e4b301dbde5cb71db

Offline bikemanAMD

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Re: aswWebRepIE.dll crashes IE9
« Reply #9 on: July 23, 2012, 09:42:43 PM »
Just happened as i was sending my ini file via email

IE 9 32bit and 64bit, usually happens on all tabs that are open,  clean install did this morning on this Desktop...if you need anything else, just let me know, and i will provide it

Windows 8.1 Pro with Media Center- AMD A6-3620 APU/Radeon 6530D, 8gb DDR3 ram, 1tb hard drive-Avast 9.0.2018  Windows 8.1  Pro 64bit, Windows 8 Firewall
Secondary Laptop: XP 32bit, 60gb hard drive-Avast 9.0.2018
Acer Netop W7 (32bit) 320gb hard drive, Avast 9.0.2018

Offline jingarfield

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Re: aswWebRepIE.dll crashes IE9
« Reply #10 on: July 24, 2012, 04:41:44 PM »
Not much of a helpful or technical update, but I would like to let you know that this is really starting to irritate me.

I feel a defection to "something else" coming in the next few days.

Offline CraigB

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Re: aswWebRepIE.dll crashes IE9
« Reply #11 on: July 24, 2012, 05:58:43 PM »
Not much of a helpful or technical update, but I would like to let you know that this is really starting to irritate me.

I feel a defection to "something else" coming in the next few days.
Be patient, an update is due before to long and if it really bothers you that much just uninstall webrep.

Offline hernan93

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Re: aswWebRepIE.dll crashes IE9
« Reply #12 on: July 28, 2012, 08:16:47 PM »
Same error here. This error is really disgusting.  :(

Faulting application name: iexplore.exe, version: 9.0.8112.16447, time stamp: 0x4fc9cd53
Faulting module name: aswWebRepIE.dll, version: 7.0.1456.418, time stamp: 0x4ff31b8b
Exception code: 0xc0000417
Fault offset: 0x0004d9fb
Faulting process id: 0xb30
Faulting application start time: 0x01cd6ce291c9bca3
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
Report Id: 9f77a4c3-d8d8-11e1-928b-002269c26d40

Offline LazloInSF

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Re: aswWebRepIE.dll crashes IE9
« Reply #13 on: July 29, 2012, 05:29:14 AM »
First crashed tab:

Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16447
  Application Timestamp:   4fc9cd53
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   79a3
  Additional Information 2:   79a3341acaaf7e47041f0edd7b5e9467
  Additional Information 3:   8663
  Additional Information 4:   86633880258374ad9d4df993b11a719c

then 15 more Close Program popups (in 2 screen locations) including 4 tabs that were loaded w/ "about:blank" as content

this is happening at least 3-4 times per hour and is getting very old

hope they push patch soon or going to seriously consider going back to AVG

Offline CraigB

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Re: aswWebRepIE.dll crashes IE9
« Reply #14 on: July 29, 2012, 01:04:11 PM »
First crashed tab:

Problem signature:
  Problem Event Name:   BEX
  Application Name:   iexplore.exe
  Application Version:   9.0.8112.16447
  Application Timestamp:   4fc9cd53
  Fault Module Name:   aswWebRepIE.dll
  Fault Module Version:   7.0.1456.418
  Fault Module Timestamp:   4ff31b8b
  Exception Offset:   0004d9fb
  Exception Code:   c0000417
  Exception Data:   00000000
  OS Version:   6.1.7601.2.1.0.256.1
  Locale ID:   1033
  Additional Information 1:   79a3
  Additional Information 2:   79a3341acaaf7e47041f0edd7b5e9467
  Additional Information 3:   8663
  Additional Information 4:   86633880258374ad9d4df993b11a719c

then 15 more Close Program popups (in 2 screen locations) including 4 tabs that were loaded w/ "about:blank" as content

this is happening at least 3-4 times per hour and is getting very old

hope they push patch soon or going to seriously consider going back to AVG
Why dont you just disable Webrep until the problem is fixed ( which shouldn't be to far away i believe ), it's not such a big deal.