i finished everything as per your instructions, unfortunately there is no change - all the problems are there as before... these last two exercises seemed to have made no difference...
going back to your comment: "However as we are looking at well over a month some items would not show within my 30 day scan limit "
in OTL there is an option to go back 60, 90 days etc. and i've done that before I ran the OTL scan and posted those logs. I just don't remember which one [i am pretty certain that I selected the 60 days option]
anyway, hope that you can come back to me with some further instructions. thanks a million for all your help so far!