Just like to add that we have roughly the same problem. Started last summer when we upgraded from Avast Pro to EPS. Only affects Windows 7 64bit PCs, 32 bit PCs do not show this problem at all.
Happens when Windows updates get installed. Each month with get between 10 and 25 PCs that get stuck at the configuring Windows Updates. It is never the same PCs, although some will suffer again after a few months.
Sometimes a number of restarts will resolve. Sometimes just booting into safe mode and restarting will fix it - but usually the only way is to disable the Avast shields, then install the updates and then re-enable the shields. If I can only get in via safe mode then I will just uninstall Avast and then reinstall after the updates have completed.
Going to keeping watching this thread for a fix as it is getting to be a right PITA. We have over 200 PCs in total of which 150 are 64bit..