Author Topic: Internet Mail provider doesn´t work ?  (Read 8454 times)

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wobs

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Internet Mail provider doesn´t work ?
« on: March 12, 2005, 11:13:50 PM »
Hi,

i wonder if the internet mail provider is work
on my pc.

All the other providers count the files which
have been scanned and display the last files
which has been scanned. The mail
provider (of course I received mails)
displays no scanned files at all.

Is it alright ?

Best regards

wobs

Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #1 on: March 12, 2005, 11:26:47 PM »
Can you see in the headers of the messages (Right click the message, choose Properties and Details), for instance:

X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2004), Inbound message
X-Antivirus-Status: Clean
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wobs

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Re: Internet Mail provider doesn´t work ?
« Reply #2 on: March 12, 2005, 11:44:17 PM »
I can´t see or find any
"messages" (internet mail provider).

But not really sure where to look
(german version).

Best regards

wobs



Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #3 on: March 12, 2005, 11:49:10 PM »
Sorry, I did not write well.
I was tasking about the emails into your email program and not the avast messages.

To see if avast! is scanning emails, check one of these points:

1) Is the avast icon (the special one of email scanning) be shown in the system tray?

2) Is your email header with the lines X-Antivirus: avast! (VPS 0XXX-X, XX/XX/2005), Inbound message and X-Antivirus-Status: Clean? (Right click the message, choose Properties and Details)

To see the Standard Shield and other protection:
1) Is the 'a' blue icon swirling?
2) Right click the icon once and see what are the 'last scanned files'...
3) Use eicar virus test.

3) Are clean notes added at the bottom of the email? (Internet Mail provider settings)

You can test the security of your email system here: http://www.gfi.com/emailsecuritytest/

Hope this help  8)
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wobs

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Re: Internet Mail provider doesn´t work ?
« Reply #4 on: March 15, 2005, 08:34:03 PM »
thank You for the help, but.....

1) I have only one blue icon (incl. vrdb) which ist swirling
2) no, I can´t see the messages in the email header
3) The standard protection ist working. There are
the scanned files listet (that is what I miss with the
eMail provider) and the eicar virus has been detected.

(I have already installed avast again with the same
result)

Do You have some more Ideas ?

Best regards

Wobs



Offline Eddy

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Re: Internet Mail provider doesn´t work ?
« Reply #5 on: March 15, 2005, 08:37:44 PM »
What mail client do you use?
What OS?

Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #6 on: March 15, 2005, 09:10:38 PM »
1) I have only one blue icon (incl. vrdb) which ist swirling

Did you check for the second icon appear? (Advanced tab of the Internet Mail provider settings)

3) The standard protection ist working. There are the scanned files listet (that is what I miss with the eMail provider) and the eicar virus has been detected.

I can't understand what do you mean by ist.
Is it isn't or´is ?
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wobs

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Re: Internet Mail provider doesn´t work ?
« Reply #7 on: March 15, 2005, 09:31:19 PM »
Hi,

I am using outlook express and windows XP (SP2).

I checkt for the icon: In the settings (advanced tab) the
icon ist marked for beeing displayed if emails are scanned.

Sorry for my bad english:  "ist working" means "is working"

Best regards

wobs

Offline Eddy

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Re: Internet Mail provider doesn´t work ?
« Reply #8 on: March 15, 2005, 09:39:19 PM »
You can test your email scanning HERE

Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #9 on: March 15, 2005, 09:50:22 PM »
I am using outlook express and windows XP (SP2).

With Windows 2k\XP, avast 4.6 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages. Can you make a try and see if it's ok? New email detection is automatic and do not require user interaction. Anyway, spam killer applications need manually change email account settings  ;)

If that does not work, can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).
You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
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wobs

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Re: Internet Mail provider doesn´t work ?
« Reply #10 on: March 15, 2005, 11:03:05 PM »
Hi,

I have just done the gfi test, but avast didn´t scan the
emails. No icon appear, no scanned files were listed by
the mail provider.

Sorry, but what does it mean "set your email account
just as avast didn´t exist." ? I didn´t change any
settings in OE.

The repairing didn´t change anything.

I have already uninstalled boot and installed avast.

Best regards

wobs


Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #11 on: March 15, 2005, 11:58:32 PM »
Sorry, but what does it mean "set your email account just as avast didn´t exist." ? I didn´t change any settings in OE.

Can you send and receive mail without trouble?
I mean, the only trouble is that it's not being scanned?

Can you go to the Start menu > Control Panel > Administrative Tools > Services
and see if ashMaiSv.exe (avast Mail Service) is running and set to start 'manually' with Windows?
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mpec82

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Re: Internet Mail provider doesn´t work ?
« Reply #12 on: March 16, 2005, 12:19:00 AM »
The internet mail shield what clients monitors exactly?

Offline Lisandro

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Re: Internet Mail provider doesn´t work ?
« Reply #13 on: March 16, 2005, 01:41:29 AM »
The internet mail shield what clients monitors exactly?

The email clients that use Internet Mail (pop3/smtp protocols): Outlook Express, Thunderbird, Pegasus Mail, IncrediMail...
MS Outlook (not the Express) uses the Outlook/Exchange plugin from avast.
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wobs

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Re: Internet Mail provider doesn´t work ?
« Reply #14 on: March 17, 2005, 10:39:58 PM »
Hi,

no problems with mails at all (except the scanning is missing).
The avst mail service is running manually with windows" .

Best regards
wobs