Author Topic: Hotmail problem.  (Read 12093 times)

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Offline Frisian

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Hotmail problem.
« on: April 26, 2005, 12:07:13 PM »
Hello,

I have recently updated avast home to the last version (4.6.652)
The problem now is that I can't open Hotmail in Outlook Express.
When I disable Web Shield everything is back to normal.
The last version of avast did not have any problem.
Does anyone have a solution?

Thanks in advance, Frisian. :)

Win XP sp2

Offline S@uDepp

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Re: Hotmail problem.
« Reply #1 on: April 26, 2005, 02:13:10 PM »
...same here....

But not sure where the problem exactly comes from.....

How about peeps with other http mal accounts?!

Greets & keep up the good work
S@uDepp

Offline S@uDepp

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Re: Hotmail problem.
« Reply #2 on: April 26, 2005, 02:20:39 PM »
...looks like the same with Yahoo....

S@uDepp

Offline Frisian

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Re: Hotmail problem.
« Reply #3 on: April 26, 2005, 02:21:23 PM »
I don't have other HTTP account but the rest of the POP3 accounts are working fine.
Everything is going well accept Hotmail.

Offline Lisandro

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Re: Hotmail problem.
« Reply #4 on: April 26, 2005, 03:41:10 PM »
I don't have other HTTP account but the rest of the POP3 accounts are working fine.
Everything is going well accept Hotmail.
Are you sure that it is avast! the problem here?
I've heard that Hotmail changed a little when it allowed only 'paid' versions.
Can you send mail by Hotmail? Or you can't receive and send...  :'(

When you're checking Hotmail, does any special process is started? I mean, if you click CTRL-ALT-DEL, can you see any different 'program' running there? If so, you've be able to add the line IgnoreProcess=<name> into avast4.ini file to exclude it...

Hotmail/Yahoo is not a pop3 email service (unless you pay for pop service), it is web based (so the Internet Mail provider doesn't directly protect it). Web based email is simply your email being viewed in the same way you browser the internet. The pages (that display your email) are downloaded into your Temporary Internet folder, just like regular web pages and displayed on your browser screen.

The Standard Shield will scan your files (as they are downloaded into your Temporary Internet folder) when sensitivity is set to High. You can round this 'problem' using 3rd party applications to download the Hotmail messages through the pop3 server (PopHotmail, for instance).
The best things in life are free.

Offline Frisian

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Re: Hotmail problem.
« Reply #5 on: April 26, 2005, 04:13:01 PM »
Are you sure that it is avast! the problem here?
I've heard that Hotmail changed a little when it allowed only 'paid' versions.
Can you send mail by Hotmail? Or you can't receive and send...  :'(
Thanks for the reply.
I am sure avast is the problem.
At first I thought hotmail had change there settings too, but that wasn't it.
I can't do anything while WebShield is running with hotmail, it doesn't synchronize.
When I turn Webshield off, I can do everything with it, the problem came after the newest update I'm afraid.

The aren't any other processes in Taskmanager then before.  ???

Offline indoor-footballer

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Re: Hotmail problem.
« Reply #6 on: April 27, 2005, 03:09:08 PM »
Same problem here, did you find any solutions at all?

Dex.


Offline Frisian

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Re: Hotmail problem.
« Reply #7 on: April 27, 2005, 03:12:33 PM »
Yes, turn off the WebShield, but that isn't a solution really  :-\
I'm waiting for a new update, hope that's a solution.

Offline lukor

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Re: Hotmail problem.
« Reply #8 on: April 27, 2005, 07:25:44 PM »
Hello guys,

do you get any error messages when downloading the HTTP mail via WebShield? E.g. displayed by Outlook Express?

Can you please enable logging in webshield?
(that is:

1) edit avast4.ini
2) in the section
[WebScanner]

add the line

EnableLogging=1

3) restart WebShield (or whole PC in case of Win98)

4) try to reproduce the problem - download mail

5) turn the logging off, restart webshield and send me the generated logs (that is: <avast>\data\log\ashwebsv.ws, <avast>\data\log\ashwebsv.log)

thanks.

Lukas.

Offline lukor

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Re: Hotmail problem.
« Reply #9 on: April 27, 2005, 07:34:24 PM »
...looks like the same with Yahoo....

S@uDepp

How do you access Yahoo mail from Outlook Express? Via HTTP WebDAV or via POP3?

Offline Frisian

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Re: Hotmail problem.
« Reply #10 on: April 27, 2005, 08:17:49 PM »
Hello lukor,

Thank you for your reply.
I don't get any other massages by WebShield.
I have done what you've asked.
An email in on his way to you at this moment.

Thanks again, Frisian.

Offline alanrf

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Re: Hotmail problem.
« Reply #11 on: April 28, 2005, 06:36:08 AM »
While I understand the frustration of users experiencing problems with access to Hotmail (or Yahoo) following upgrades to Avast I think it necessary to add that this is not the experience of all Avast users.

I am using Windows XP SP2 with Avast 4.6.652 and I have, in the past few days, been conducting tests with the HTTP-DAV (also known as WebDav) access to Hotmail. 

I have been using Outlook Express 6 to access my Hotmail account using HTTP-DAV with no problems with Webshield active.

I have also accessed my Hotmail account through HTTP-DAV via Hotmail Popper providing conversion for POP3 & SMTP to/from my Thunderbird mail client and with Avast configured (Internet Mail Provider) to scan the POP3/SMTP streams.  This has all proved very successful.

Lukas - I may be proved wrong but I suspect the interjection of Yahoo comments in this thread is a "red herring".  I am fairly certain that HTTP-DAV access to Yahoo is not supported.  I believe paid Yahoo accounts are provided with direct POP3 access. 

It may be advisable to ensure that the thread initiator is accessing
Hotmail via HTTP-DAV (but then you have the logging information to help you do that).

As far as I can see (in a quick look on my system) Webshield is not getting involved in the HTTP-DAV accesses.  Could there perhaps be some other proxy server involved here that does attract the interest of the Webshield?

I was wondering if there may have been any changes or upgrades to a Firewall at the same time as the Avast upgrade.  Accessing HTTP-DAV with OE will require that OE is granted direct outbound access whereas the POP3 access would be proxy'd by Avast.

I'm sure the Avast team must be running HTTP-DAV enabled accounts as well but if I can assist with any logs - just ask.

« Last Edit: April 28, 2005, 06:59:54 AM by alanrf »

Offline S@uDepp

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Re: Hotmail problem.
« Reply #12 on: April 28, 2005, 02:08:40 PM »
Sorry for bringing up that Yahoo thing - I just saw someones post here in this forum with the same problem like Hotmail user - it was not my own experience! So skip it ....

Nevertheless Hotmail HTTP mail over OE still doesn´t work with avast, but thats just a minor problem....

Greets
S@uDepp

Offline Frisian

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Re: Hotmail problem.
« Reply #13 on: May 09, 2005, 10:28:03 AM »
Works again, thanks!!  :D

Offline colin32

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Re: Hotmail problem.
« Reply #14 on: May 10, 2005, 12:18:02 AM »
My hotmail via OE has stopped working completely with or without webshield since
latest upgrade.

Webshield on - hotmail/OE just hangs forever

Webshield off - hotmail/OE displays these errors.

Unable to poll for new messages on your HTTP server.  Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E

Header download for the 'Inbox' folder did not complete.  Account: 'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp', Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12029, Error Number: 0x800CCC0E

I can access hotmail directly no problem, but not with OE.

OE6
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