I´m having this problem too, specifically, when I "connect" with SecureLine, I get no internet access at all. This means I get no internet access through Mozilla Firefox, neither through Google Chrome, nor Internet Explorer, nor any other program able to connect to the internet (for example Steam, Outlook, etc.)
Simply put it like this:
-Not connected to SecureLine = full internet access with the full speed
-"Connected" to SecureLine = no internet access at all through any program
I already opened a ticket and got contacted by tech service... though they didn´t help or were not really willing to help at all.
I told them everything, that when not using SecureLine I have full internet access and speed with all my devices + all the WiFi "bars", that I have the latest Avast! version (2014.9.0.2013) , that I already tried restarting/ resetting the WiFi Modem, that it also doesn´t work at the public University´s WiFi, everything.
They asked me to send the the SecureLine.log file, so I did.
And they come up with this "childish" answer, ignoring all the information I already had provided:
"Thanks for sending the SecureLine.log file. Unfortunately it reveals that the problem is an internet connection problem. Please check your WiFi connection and confirm the WiFi connection bars are good."
I mean, seriously?? You are going to tell me to check my WiFi connection bars, after all the information I have told you?? After telling you all my devices have full internet access and speed? After telling you that it is just when using SecureLine that I get not internet access?
What kind of customer service is this. I´m leaving town tomorrow and now that I really need to use SecureLine in the open, public WiFi(s) it stops working...
I want my money back if your (not trying to insult anyone here) incompetent customer service is not willing to help solve the problem.
Please, has someone here have had this problem, and has more idea than Avast!´s own customer service on how to solve it?? I would really appreciate it!