In the process of transferring to the External Hard Drive. She has never done a back up!!!! Said she doesn't know what that means! We have all the photos and documents transferred. Transferring Videos now, then will check the folder for other items and transfer those as well. Once we get everything off of the laptop and on to the External Hard Drive, she says we can do what ever we need to do. I really want to uninstall McAfee and AVG and install Avast and MalewareBytes. Those are the programs I am familiar with and really love. Do I need to remove the old User profile that is no longer accessible? If so how do I do that? We are supposed to be having some major storms tonight and when they come in, we completely shut down our computers and unplug them. Better safe than sorry! Oh, by the way, my daughter said she wishes you were near by instead of another Country because she would give you a big hug. Our granddaughter is just 4 and there are many many many months of photos and videos you helped us to save.
Thank you very much!