Author Topic: Grimefighter  (Read 3211 times)

0 Members and 1 Guest are viewing this topic.

Offline Totally miffed

  • Newbie
  • *
  • Posts: 3
Grimefighter
« on: June 16, 2014, 05:02:22 PM »
I see others have had the same problems.  I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99.  Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter.  Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.

John
« Last Edit: June 16, 2014, 05:07:27 PM by Totally miffed »

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6515
  • When you think you know, Think Again
Re: Grimefighter
« Reply #1 on: June 16, 2014, 10:58:19 PM »
I see others have had the same problems.  I purchased Grimefighter and it would not run in its Linux mode.
Technical support advised me to buy Total Support fort £129.99.  Two engineers spent over 1 hour each trying to solve the problem and decided the fault lay with Grimefighter.  Nothing wrong with my PC which I have kept running myself for over 5 years!
Because the engineers worked on my PC I cannot get a refund on Total Support.
That cannot be right so can anyone help me out here?
Many thanks.

John

Hi and welcome.
 If you can take a moment, here is a topic link and information on potential steps to acquire a refund, and explain you specific situation to Adam Riley. Read specifically Post #8
https://forum.avast.com/index.php?topic=149866.0  :)
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.8.2433b/Secureline VPN v.5.7.5118b/ADU v.20.1b/ASB v.86b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.8.2433b/ADU v.20.1b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION

Offline Totally miffed

  • Newbie
  • *
  • Posts: 3
Re: Grimefighter
« Reply #2 on: June 17, 2014, 10:11:33 AM »
Thank you for your reply Schmidthouse.  I have emailed Adam Riley and will post the result.
Regards
John

Offline Totally miffed

  • Newbie
  • *
  • Posts: 3
Re: Grimefighter
« Reply #3 on: June 17, 2014, 10:31:37 AM »
Reply from Adam almost by return.  He has already arranged for the refund.  Great news.
Regards
John

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 6515
  • When you think you know, Think Again
Re: Grimefighter
« Reply #4 on: June 17, 2014, 06:36:28 PM »
Glad to see your resolution. ;)
***HP ENVY 15K LT W10 Pro 2004 64Bit/750GB HD/16GB Ram/Avast Premium 20.8.2433b/Secureline VPN v.5.7.5118b/ADU v.20.1b/ASB v.86b/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 2004 64Bit/1TB HD/8GB Ram/Avast Premium 20.8.2433b/ADU v.20.1b/SANDBOXIE/Prey Project/HotSpot Shield VPN
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE PROTECTION