Unable to browse web with Avast 2014.9.01021

[REDACTED]

Scan Completed and nothing found, disabling web shield only answer to access most sites like youtube

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 21/07/2014
Scan Time: 7:39:33 AM
Logfile: Scan.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.07.20.05
Rootkit Database: v2014.07.17.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Andtraci

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 286299
Time Elapsed: 10 min, 57 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

[Asyn]

Also attach your logs from FRST and aswMBR.

[REDACTED]

Also attach your logs from FRST and aswMBR.

what is FRST and aswBR?

[Asyn]

Follow the instructions in Reply #14.

[REDACTED]

Logs as requested

[Asyn]

Logs as requested

OK, now you've to wait a bit.

[REDACTED]

Cheers

[essexboy]

You still have parts of ZoneAlarm running and that is blocking Avast from accessing the net

Download and run this small tool and then see if the net works now

http://www.majorgeeks.com/files/details/zone_alarm_uninstall.html

[REDACTED]

Yes Zonealarm was still running, it is a firewall only. Totally shutdown zonealarm firewall and still no  difference, also avast and this same firewall always played nice before. Think issue is the web shield, i see others are starting to log issues about web access as well

[bob3160]

Yes Zonealarm was still running, it is a firewall only. Totally shutdown zonealarm firewall and still no  difference, also avast and this same firewall always played nice before. Think issue is the web shield, i see others are starting to log issues about web access as well

Most likely, webshield wasn't granted web access in ZA when it last updated.
Check your settings in ZA, delete anything with avast and let ZA again ask you for permission and grant access.

[REDACTED]

Removed all avast from firewall and let it re run, all accepted and still no go. Like i said earlier, i completely turned off Zone alarm ( no firewall at all ) and still didnt work

[essexboy]

Uninstall ZA and see if you can connect then, if so then reinstall ZA and see if the problem returns

[REDACTED]

Thanks for all your help guys, did complete uninstall of avast and Zonealarm, then clean install of Avast and works. Problems return after installing firewall, anyone recommend a good FREE firewall that works nice with the antivirus ( dont have much faith in Windows Firewall ).

[bob3160]

Nothing wrong with the Windows firewall.

[REDACTED]

Just like a bit more control on programs Bob, any  suggestions?