Author Topic: windows 7 64bit wont boot stops in safemode at aswRvrt.sys  (Read 5543 times)

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Offline jesperahaugaard

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windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« on: August 16, 2014, 03:28:50 PM »
Hej

Last day i tried to help my sister by making her pc faster so i started an Avast! scan and i ask me to update it but some thing went wrong and i just did a scan using the older version. today when i triede to start it the PC i went stok just after the Windows loading logo in black screen i tried restart and it did't help, also triede in safemode but i frezze at "aswRvrt.sys" for a couple of secoonds and vent to bluescreen. i also triede to start i in last working condition but this did't help either.

the pc
is an Asus whith Windows 7 64bit

Is there anything i could do to get it to start?

- Jesper A. Haugaard 

Offline Para-Noid

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #1 on: August 16, 2014, 03:49:19 PM »
You may want to try using an ISO disk.
Did you by any chance create a system recovery disk.

Can you re-boot and get to the command prompt?
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Offline jesperahaugaard

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #2 on: August 16, 2014, 05:09:16 PM »
if you by "can you re-boot anf get to the command promt?" mean starting it in safemode whit commandpromt, then it get the same aswRvrt.sys message as in normal safemode and safemode whit network.

we dont have a recovery disk or ISO disk if that is the same as an installation disk for windows 7

UPDATA i played a little around and got the the sceen whits is attached
Startup Repair - tried
System restore - Tried to the one point show

 is it this commandpromt you ask for?

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« Last Edit: August 16, 2014, 05:40:54 PM by jesperahaugaard »

Offline Asyn

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #3 on: August 16, 2014, 05:39:38 PM »
See: "If you cannot  Boot the computer"
Instructions: http://forum.avast.com/index.php?topic=53253.0
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Offline essexboy

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #4 on: August 16, 2014, 05:39:55 PM »
Download the following three programmes to your desktop :
 
 
1.  Rufus 
 
For 64bit systems  
2. Windows 7 64bit RC  (I will PM the download link for this )
3. Farbar Recovery Scan Tool x64 
 
 
Insert the USB stick Then run Rufus
 
Select the ISO file on the desktop via the ISO icon. 
 
Press Start Burn

Then copy FRST to the same USB   
 
   
 
 
 
Insert the USB into the sick computer and start the computer.  First ensuring that the system is set to boot from USB 
Note: If you are not sure how to do that follow the instructions Here
 
Windows 7 and Vista screenshots 

When you reboot you will  see this.
 Click repair my computer  
 
 
Select your operating system  
 
 
Select Command prompt 
 
 
At the command prompt type the following  :
 
notepad and press Enter
The notepad opens. Under File menu select Open
Select "Computer" and find your flash drive letter and close the notepad. 
In the command window type e:\frst64.exe  or  e:\frst.exe dependant on system
 and press Enter 
Note: Replace letter e with the drive letter of your flash drive. 
The tool will start to run. 
When the tool opens click Yes to disclaimer. 

Press Scan button. 
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

Offline jesperahaugaard

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #5 on: August 16, 2014, 06:05:09 PM »
attached the frst.txt file as essexboy requested

Update: just notice that i did not have the "addition.txt" box were marked in your guide is this a must have or not importen?
« Last Edit: August 17, 2014, 10:15:31 PM by jesperahaugaard »

Offline Asyn

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #6 on: August 18, 2014, 10:26:57 AM »
Seems your reply was missed, I'll try to get you some attention. Please be patient.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
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Offline essexboy

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #7 on: August 18, 2014, 02:54:32 PM »
Hi, sorry that I lost you


Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press Fix
Once done try a normal boot

Offline jesperahaugaard

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #8 on: August 18, 2014, 03:11:50 PM »
Hi

just tried run the "fixlist.txt" it and it saved a "fixlog.txt" and i tried to restart the pc, after waiting 2 min. at the same place i used to get stock, I cut the power and tryed it in safe mode to se if it were the same point it went stock and it were, at aswRvrt.sys and went to blue screen.

shout i try run a the fiixlist.txt again and then wait more time?

ill attached the fixlog.txt if it is anyhelp

Offline essexboy

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #9 on: August 18, 2014, 03:29:34 PM »
This fixlist will now disable Avast.  Did you download any windows updates at the same time ?

Download the attached fixlist.txt to the same location as FRST
Run FRST as before and press Fix
Once done try a normal boot

Offline jesperahaugaard

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #10 on: August 18, 2014, 03:46:03 PM »
Hi Again  :D

i tryed to run the old fixlist once again, and after that i tried a normal Windows repair, just as doing some thing in the meantime to you next step respond. but the windows repair said i have made i work and restartet and it worked so now i can use it again tryed restart it once again to se if it would start again, and no problem anymore it seem.

to anwser your question about windows update, then there might have been one i cant remember if it were that day or the other but i think there were and update before i coudent start it.

would you say i should uninstal avast tottaly and then reinstal it or is this not nessacery?

anyway a HUGE thanks realy nice support and proffesionel


Offline essexboy

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #11 on: August 18, 2014, 03:48:40 PM »
No it is not essential to do anything with Avast, that was my last resort option 

Glad you are back up and running :)

Offline thekochs

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #12 on: August 18, 2014, 09:45:53 PM »
i tryed to run the old fixlist once again, and after that i tried a normal Windows repair, just as doing some thing in the meantime to you next step respond. but the windows repair said i have made i work and restartet and it worked so now i can

Curious, you said you ran "old" fixlist....you mean you re-ran the first (reply #7) one Essexboy posted above again ?......then did Windows Repair and it then booted ?  In other words.....you did not run second fixlist (Reply #9) he posted at all ?
Just trying to understand for future people with possible same issue.
« Last Edit: August 18, 2014, 09:47:36 PM by thekochs »
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Offline jesperahaugaard

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Re: windows 7 64bit wont boot stops in safemode at aswRvrt.sys
« Reply #13 on: August 18, 2014, 09:56:21 PM »
Yep, first ran the fixlist from #7 and restartet the PC nothing happend same failure, tried run the same fixlist from #7 and them do a windows repair and it work.

Just as bonus. i had tryed restart it as an earlier point but fail. Also tried a Windows repair whitout any ting happend before making a post in this forum.