Unlimited license not unlimited?

[Eddy]

I am told we have 1600 licenses

It says (as stated above) the license is unlimited. We have over 2000 machines.

So no, the license is not for unlimited amount of systems. Read what Chad told. Who is the main admin of that network?

[REDACTED]

I did what Chad said, I deleted all the machines out of ECA that had the "key" icon. I removed every instance.

During discovery, it rediscovered and tried to deploy but, they ended up with the key icon again. I have 753 machines unprotected with either a key icon or it doesn't recognize the version of Avast.

Who is the main admin of that network?

It's not that simple, we have a hierarchy and our main network admin hasn't worked on this at all. I am in charge the deployment and managing the ECA. We have another person that handles the viruses and keeping machines clean and our department head, whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

We switched over because things looked easier to manage and were told the support was top notch. I would disagree with that now because I have not had an answer to my support ticket in over a week. That's completely unacceptable.

At this point, my boss is looking at other solutions, because Avast is not working correctly and, we cannot get any help at all with serious issues we have. I'm sure there is a way to fix our problems (we have SEVERAL) but, I can't open another ticket and move on to fixing those issues until we get this sorted out.

Would you be patient if you had 753 machines unprotected in a live environment?

We have held off on issuing 360 new laptops because we can't put Avast on them, our faculty has no more patience. Something needs to be done!

[REDACTED]

Well, I've been pretty patient..... Still no answer to our support ticket.

OVER 8 days ago... submitted a ticket

753 Computers STILL unprotected

I was asked to be patient. I was patient.

I hope a lot of of people see this post because there is ZERO help for the Education version. ZERO

[Eddy]

whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

Have him/her contact avast.

[REDACTED]

whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

Have him/her contact avast.

I am the person in charge of deployment, so it is my responsibility, not his.

This is ridiculous.

[Eddy]

whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

That person is responsible for the license, not you. That means he/she should contact avast and ask for a extension for the amount of systems supported.

I am the person in charge of deployment, so it is my responsibility, not his.

No, it is not your responsibility. You are not the one that is responsible for the amount of systems supported through the license. He is.

Stop whining and go tell him to do his job right.

[REDACTED]

whom we report to, is the one that set up the license and researched Avast before the decision was made to switch over.

That person is responsible for the license, not you. That means he/she should contact avast and ask for a extension for the amount of systems supported.

I am the person in charge of deployment, so it is my responsibility, not his.

No, it is not your responsibility. You are not the one that is responsible for the amount of systems supported through the license. He is.

Stop whining and go tell him to do his job right.

You can stop posting now, Troll. I get it, you want to boss people around in a forum. Look at you, big man.

[Eddy]

I can't help it if you don't understand things.
With calling people a Troll, you shouldn't b surprised if you do not get any help at all.

Your boss is the one who ordered the amount of licenses.
He didn't order enough.
Guess who has to correct this?
Not you, but him.
He also will have the contact information of "avast educational department".

[REDACTED]

I can't help it if you don't understand things.
With calling people a Troll, you shouldn't b surprised if you do not get any help at all.

Your boss is the one who ordered the amount of licenses.
He didn't order enough.
Guess who has to correct this?
Not you, but him.
He also will have the contact information of "avast educational department".

I understand things and the biggest thing I understand is there are problems with Avast and they don't want to fix it. They want us to BUY support. We now have 2000 licenses and guess what, 753 machines that aren't protected because "we don't have enough licenses"

As I've stated since I joined this forum, it is not deploying correctly and there is nothing we can do except (a) consult the forum [which has been a waste of my time] and (b) pay for support [and conveniently we have a problem that is big enough to warrant paying]

I have the original emails and have been in contact with Avast, I don't understand why you don't get that I'm the one responsible for this. Guess who got additional licenses, me not him. 

I didn't call people a troll, I called you a troll for insulting me and my boss. You have been wasting my time, so... please stop.

[Eddy]

See, you are calling people trolls and that will not help you to get support.

[REDACTED]

See, you are calling people trolls and that will not help you to get support.

That's where you are wrong, I got help from Avast. You have done nothing but talk in circles and insult me. Move along...

[REDACTED]

I HAD A FREE LIC  FOR ME AND MY 5 STUDENTS . I SOME HOW GOT A VIRUS AND WAS UNABLE TO REMOVE IT. I HAVE SINCE THEN REFORMATED  AND  REINSTALLED WIN 7  ON MY HP DESKTOP. I HAVE BEEN UN ABLE TO FIND MY LIC NUMBER . I REAPPLED  AND WAS UNABLE TO UPTANE A  NEW LIC  FOR THE SAME COMPUTER SAME USER EVERTHING  THE SAME. PLEASE RERNISH MYSELF AND MY  5 STUDENTS  WITH  THE ORIGINAL LIC NUMBER PLEASE.   CHET F FRANZ  1730 PASADENA ST  SAN ANTONIO,TEXAS78201    210-875-8612  FRANZ COMPUTERS SCHOOL  1730 PASADENA ST    SAN ANTONIO ,TEXAS 78201   chetffranz@gmail.com   or  chetffranz1@yahoo.com       we very much need  this lic  number  to contiue   my teaching  of  my  5 students   
                                                                                                                                                                         THANK YOU
                                                                                                                                                                chet franz of franz computer school

[CraigB]

chetffranz send an email to edu-support@avast.com and request a resend of your license.

" NOTE " unless you want your email harvested by spammers then please don't post it in a open forum

[Chad-bisd]

I'm glad you got support Plovell. I hope the increase in license count has helped.  You may have to remove and rediscover any clients that are still showing the lock icon. 

[REDACTED]

I'm glad you got support Plovell. I hope the increase in license count has helped.  You may have to remove and rediscover any clients that are still showing the lock icon.

Thanks Chad, it was a database problem, even though we had enough licenses, it was saying that we didn't. After the Avast tech remoted in and cleaned up the database and reset the count, all is well now.

That's why I was so frustrated with Eddy, he was talking in circles and not really helping, mainly because he had no idea what my problem was and wouldn't listen to the explanation. I seriously think all he wanted to do was cause trouble.

I appreciate your input Chad.