Hi boys,
can all of you do the following?
1) On the command line, run 'ashbug /setuplog'
2) In the description window provide us with your handle here, link here, short description of the problem and a way how to reproduce it.
thanks,
Do u just need a copy of the setup log? I tried what u said but got error . The Setup log is about 268KB , I could zip it and send it if u think it will help.
Here is a small section whis some error info:
14:33:45 min/gen Started: 25.10.2003, 14:33:45
14:33:45 min/gen Running setup_av_pro-121 (289)
14:33:45 nrm/sys Operating system: Windows98 ver 4.10, build 1998 [ ]
14:33:45 vrb/sys Computer WinName:xxxxxx
14:33:45 min/sys Windows Net User: xxxxxxx
14:33:45 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog
14:33:45 vrb/gen DldSrc set to inet
14:33:45 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
14:33:45 min/gen Old version: 121 (289)
14:33:45 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:33:46 vrb/sys Computer DnsName: xxxxxxxxx
14:33:46 vrb/sys Computer Ip Addr: xxx.xxx.xxx.xxx
14:33:46 nrm/int SYNCER: Type: -1
14:33:46 nrm/int SYNCER: Auth: 0
14:33:46 vrb/pkg Part prg_av_pro-121 is installed
14:33:46 vrb/pkg Part vps-31001 is installed
14:33:46 vrb/pkg Part news-29 is installed
14:33:46 vrb/pkg Part setup_av_pro-121 is installed
14:33:46 min/gen Old version: 121 (289)
14:34:08 vrb/fil SetExistingFilesBitmap: 182->113->113
14:34:08 min/gen GUID: 645e050b-abaf-431d-aa9c-b70602f0be2c
14:34:08 nrm/gen Server definition(s) loaded for 'mirror': 0 (maint:0)
14:34:08 nrm/gen Server definition(s) loaded for 'main': 4 (maint:0)
14:34:08 nrm/gen SelectCurrent: selected server 'Secondary AVAST server' from 'main'
14:34:08 dbg/gen Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:08 dbg/gen Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:08 dbg/gen Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
14:34:12 min/pkg ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
14:34:14 min/pkg ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9
14:34:14 min/pkg Tried to download servers.def but failed with error 20000004
14:34:17 min/gen Err:Server
www.iavs.net (unknown:80) is down.
14:34:20 nrm/pkg Transferred files: 0
14:34:20 nrm/pkg Transferred bytes: 0
14:34:20 nrm/pkg Transfer time: 0 ms
14:34:20 vrb/fil NeedReboot=false
14:34:20 min/gen Return code: 0x20000004 [Server
www.iavs.net (207.44.156.15:80) is down.]
14:34:20 min/gen Stopped: 25.10.2003, 14:34:20
Hope wan't too long to post here.