It has now been over two weeks since I submitted my (single) ticket, and the only response of any kind that I have received has been other people reporting similar experiences on this post. I did exactly what was suggested; search and read about similar circumstances, create only a single ticket, include all of the relevant details, be polite, and exercise patience. This hasn't worked.
At this point I am more than a little disappointed. I've had absolutely no response, of any kind whatsoever, from Avast. There is not a snowballs chance in hell that I'm going to ignore this or simply forget about it and move on. I'll have the refund that I am legally entitled to by virtue of having tried to cancel before the license went active and by being inside of the 30 day guarantee window.
My frustration is compounded by the fact that the people who submit multiple tickets, post incoherently, use profanity, flat out lie, or are just generally dickish at least get some kind of response.
Can someone who is in a position to give me any real information (or in a position to actually do something) please do so.
I'd be most appreciative.